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Wayne

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8 results found

  1. Product tracking feature!

    2 votes
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    under review  ·  0 comments  ·  General  ·  Admin →
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    Wayne supported this idea  · 

  2. Make SMS able to not send messages during time windows

    23 votes
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    planned  ·  3 comments  ·  General  ·  Admin →
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    Wayne supported this idea  · 

  3. Call log / call back

    56 votes
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    under review  ·  12 comments  ·  General  ·  Admin →
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  4. Ticket Timers, labor rate, and notifications

    17 votes
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    4 comments  ·  General  ·  Admin →
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    Wayne commented  · 

    Mainly voting for the ability to have a default billing rate PER customer.

    Wayne supported this idea  · 

  5. Change default for assigning tech to tickets

    7 votes
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    2 comments  ·  General  ·  Admin →
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  6. Integrate Amazon as a parts distributor like iFixIt

    135 votes
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    under review  ·  16 comments  ·  General  ·  Admin →
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  7. Add CC surcharge item on e-mail "Pay by Credit Card" link

    19 votes
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    7 comments  ·  General  ·  Admin →
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    Wayne commented  · 

    I'd look into whether your state allows this. We started to and then read the fine print on our merchant account and found according to the TOS you can't charge a surcharge.

    Hence why a lot of retailers offer a cash discount -> their charging you automatically to use your debit but if you pay with cash their discount 1 or 2% typically.

    We weighed our options and decided to up our hourly by a buck and just absorb the fee.

  8. Ticket time estimate

    7 votes
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    1 comment  ·  General  ·  Admin →
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    Wayne shared this idea  · 

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