General
3763 results found
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have a built in spell checker
this spell checker should work off dictionary words, and automatic generated keywords from tickets notes and canned responces
1 vote -
15 votes
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Add an area for tracking voicemails
For shops that receive copies of their voicemails in email form with sound-byte attached. It would be nice to direct those emails to Repairshopr to have an area that shows all new voicemails. In this area we should be able to create a ticket directly from it and link it to a customers account.
0 votes -
Field Job Ticket Work Flow Needs Impovement
We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.
So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note:…
4 votes -
Set a Default ticket type/ Custom Fields on the New Ticket Screen
It would be nice to have a Default Ticket type / Set of Custom Fields selected on the New Ticket Screen. Also, another thought would be at least make the selection of the ticket type as required where there is more than one. So we can have an In-Shop, Service Call, Tablet, or whatever and be able to make it so there has to be one selected.
1 vote -
Integrate with Panorama9
It would be great if you worked on an integration with Panorama9
15 votes -
Give relevant customer info in ticket screen
It would be great to have some more relevant info in the ticket screen, or even ticket creation screen.
1) Other open tickets from the same customer.
2) Recent closed tickets from the same customer
3) Open invoices from that customer (possibly with an alert if they are aged)Sometimes techs open a ticket for a customer and start helping but probably shouldn't if the customer is being bad about paying for past support.
You can provide better support if you have a snapshot look at the most recent support issues as well. Maybe there's a pattern, maybe the customer…
1 vote -
Allow us to hide "Pending total value" and "project value" from the top of Contract Manager for non admin users.
One thing about contract manager I noticed is that there isn't anyway to hide the "Pending total value" and "projected value" of the contracts in contract manager for non admin users. They either have access to contract manager, or they don't.
Is it possible to move this spot of contract manager into Admin so its not easily viewable by every tech? (or alternatively, allow a way to turn this off for non admin users). I don't like the idea of my regular techs being able to easily see exactly how much recurring money we are bringing in every month.
1 voteI like it – we’ll just hide that for non-admins
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make it possible to rearrange the sections on the Customer record
We've got a number of staff logging tickets & we're trying to get them to do this via the Customer record so they can see previous tickets and avoid booking duplicates. But the Tickets section is quite a ways down the screen - it'd be nice if we could arrange the layout to suit our personal preferences.
1 vote -
Customize Header Of UI.
I'd like to be able to customize the header of the UI. I should be able to add my own logo, and change the color.
1 vote -
List multiple invoice numbers on Daily payment report
If a customer pays for more than one invoice at a time it does not show up on the daily payment report to show which invoices it covers, it just leaves the box blank, so then we have to go back and search the customer to find what that payment was for. It would be helpful if both invoice numbers would appear in the invoice column next to the payment if it covers more than one invoice.
1 vote -
Work Flow Optimization
Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...
- capitalize first last auto when creating a customer
- remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)
- sort tickets by status default when clicking tickets (not grouped by; looks different)
- fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but there is obviously always…
3 votes -
New ticket comment box - placeholder text
Hello, would it be possible to add placeholder text (or pre-populated text) to the 'New ticket comment' box in RSR warning in large letters that this comment is visible to the customer.
Currently we have the 'Don't email' button ticked so that we don't accidentally email a comment to the customer that we don't want them to see but on occasions the engineer forgets to untick the box and we think we've sent an email when we haven't.
1 vote -
vendor inventory returns
Would like to be able to record inventory returns back to vendor. Currently the PO part does not always except negative items. In a pinch, I manually remove the items from inventory, however this is no thread or comment field available to document why the inventory was adjusted.
0 votes -
Open ticket flyout
Put a left side flyout (like the feedback tab) while on other pages. Specifically when on another ticket, so you can jump quickly to the one you need rather than reload the tickets page, then to the ticket.
1 vote -
Add Canned Responses feature to "Invoice Email Custom Message"
It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.
We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.
For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"
Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use…
8 votes -
Add Multiple Custom Fields to a single Ticket
you'd be able to put a General Diag Custom FIeld, and then once those results have come back, put a Virus Removal, or HDD Replacement custom field to follow it. Allowing for multiple steps to be taken on the same ticket without the need for multiple tickets.
2 votes -
asset field type include hyperlink
Include hyperlink in asset field type. It currently only supports Textbox, checkbox, dropdown, and datefield. If we could include a hyperlink i can use the website to open our other software with a link directly to the asset in question.
3 votes -
Barcode queue
Being able to print a large queue of inventory labels would be an excellent addition. Whether through a 'Receive Inventory' queue that adds items and gives the option to add items to be labeled, or the option to trigger printed labels with quantity changes, it would streamline things quite a bit!
3 votes -
Estimates
When an estimate is sent through a ticket on RSR can it become a notification on the ticket - a comment saying an estimate was emailed showing the date - in the same way a customer approval becomes a comment?
1 vote
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