General
3763 results found
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Allow us to set a default ticket priority by customer
It would be nice if we had a setting in the customer itself to have all tickets opened for them to have a default priority (I.E. customers on a service contract, or other important clients are defaulted to priority 1, all others default to normal, or maybe even default to slow for some bad clients who are terrible at paying).
4 votes -
Can't print label if special character used in "Name" field for inventory item
I stumbled across an interesting issue. I added an inventory item that had a special character in it. Specifically, the TM (trademark) special character. I was able to add the part Ok and it looks like RepairShopr even strips out TM symbol once the part is entered. However, when I went to print a label, I received an error. I had to re-enter the part in without the TM symbol in order for the label to print for me correctly.
1 vote -
Add app support for Pushalot
Just like Pushover, Pushalot is a Windows/Windows Phone version of the app. Pushover currently does not support Windows Phone so it would be great if you could integrate Pushalot for Windows Phone users to receive notifications too.
1 vote -
List ALL available options for PDF and PRINT on Tickets
Not sure why, but there are different options on Tickets available for PDF and Print. I feel like anything that can be cloud printed should be available as a PDF, and vice versa, right? Here's what I'd like to see available to both:
Ticket - Large
Ticket - Receipt
Ticket - Intake Form
Label - Ticket
Label - Asset(s) * if multiple on the ticket
Label - CustomerOnce this is done, you could remove the buttons that are randomly below the signature for intake form, and all PDF/Print options would be in one place.
4 votes -
New Report: Statistics Comparison (For Locations and/or Employees)
Hey guys,
I'm constantly getting nagged to provide report stats to each of our locations. Each team (and most techs) always want to know how they did:
- Who had the most new tickets
- Who made the most invoices
- Who billed the most money
- Which location was the busiest
- Other stat comparisonsReally, it's mostly information currently available in the Overview Report. The issue is that I don't feel comfortable with everyone (or anyone for that matter) seeing our Last Month, MTD, Last Weeks, etc Gross and Net numbers. I just want them to know which…
1 vote -
Invoice Balance tag
Would like an invoice balance tag to have the customer have a quick glance via email without going to the portal. So, if a customer takes a glance at their balance in the email and think to themselves, they have enough in their bank account, they could pay it right then and there. Should help make paying bills easier for the customer
1 vote -
Arrange Tickets Reverse Chronologically
When I look for a ticket, the list is presented in numerical order which puts the oldest on the top and newest at the bottom. Usually the ticket I am looking for is one of the newest so I have to scroll down the list to the bottom.
It would be an advantage, at least to me, for the Tickets to bbe listed in "Reverse Chronologic Order" That is, newest on the top of the list.
6 votes -
allow location sharing for status updates.
One thing I think would be cool is simply being able to update a customer of your ETA or allow tracking. An example would be setting a ticket to "EnRoute" and it sends the technicians real time location and ETA.
0 votes -
Need more Billing Frequency options
I have subscriptions & contracts that will need rebilled every 1,2,3,4 and 5 years. Can we get those options for the reoccurring invoices as a frequency? Thanks.
2 votes -
Allow the uploading of an editable PDF as an intake form.
I have my own intake form that has a pre and post checklist on it along with my terms of service. Customers sign for the terms of service when i take the phone in and initial for each checklist as it is completed. I would like to make it to where i could just upload my own editable PDF as the intake form rather than using your template. Could that be made possible?
4 votes -
Logistics Quantity
I think it would be helpful if the logistics screen showed a quantity of the item needed to be ordered, rather than having to find it in the edit screen.
4 votes -
Comments in Device Repair Widget
It would be great to allow customers to add a comment when filling out the device repair widget for those times they need to give us additional information. The function looks like it is there on our end but it isn't available on the consumer side.
6 votes -
Ticket Status in Assets Detail Screen
In the Asset Details screen, in the Asset Log section: Add a Ticket Status column for quick reference to any open or waiting tickets associated with an asset.
5 votes -
Missing "Credits" Field on Invoice - Only shows MISC credits - Where is the other?!?!?!?
MISSING FIELD - We can't show credits on the invoice or see actual credits anywhere on the client account. I thought we could see this before... its gone now? Currently, only MISC credits can be shown on the invoice.
Please fix asap - Right Meow Meow~ :)
3 votes -
integrate with ShipRush to support mail-in repair business
shiprush is a fantastic automated solution for managing mail-in repairs, as well as parts sales. It is very well established. I'd love to see RepairShopr integrated with ShipRush for seamless management of shipping.
6 votes -
Field jobs list on mobile site
Is it possible to get the field jobs on the mobile site sorted by appointment time ?
1 vote -
Add Stripe ability for customers to use stored Credit Cards
Here's the note from the initial request for this do be done.
COMPLETED · Robert Reichner
ADMIN
Robert Reichner (CEO, RepairShopr, RepairShopr) responded · July 10, 2014
This is live for Authorize.net! We’ll be adding Stripe in the near future.Unfortunately it's been a year and Stripe still does not have this function. Please provide this function for Stripe users.
4 votesThanks for clarifying. There are a number of security considerations to surfacing stored credit cards for customers. We may consider this down the road, but it would be something for the future.
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Dropbox Integration for ALL Documents
The Dropbox integration is awesome for auditing and restoring accidental deletions to tickets and invoices (until such a time when RS adds strike-through for deleted ticket comments, and moves deleted invoices to a hidden audit area) :-)
Could you PLEASE add support for PDFs of Estimates and Purchase Orders? We'd like to have backups/revisions available for all documents. Maybe even for outgoing email messages as well. And if we could set WHICH files we'd like to have sent to Dropbox (in the app settings page) that would be killer.
Thanks!
1 vote -
Automated Payment Confirmation
Hello!
I was wondering of it would be possible to automatically send a payment confirmation email to clients after a payment has been posted to an invoice. I have several clients who mail cheques / pay by electronic transfer, and it would be great if I didn't have to manually resend another copy of the invoice to show the client their payment has been successfully taken.
2 votes -
Apply Full Amount option when paying multiple invoices
When making a payment, a list of all open invoices is shown with an "Amount to Apply" box next to each one.
There should be a button to "Apply full amount" to a given invoice, and also an option to apply the full amount to all invoices.
This will save a lot of time when a client writes one check that covers all of their open invoices. Right now you have to either copy and paste the "invoice balance due" into the "amount to apply" box, or type it out.
1 vote
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