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3762 results found

  1. New Customer fields in iPad app

    We use the RepairShopr app on our iPad to check-in new customers. Right now, when we goto the "New Customer" icon, the only four fields are "first name", "last name", "company", and "email", in that order. It would be nice to replace "company" with "phone number", or at least add a phone number field as well. I feel that the phone number is a much higher priority field than the company.

    I am aware we can go back into the customer details and add phone number. And I am aware of the custom widgets. I just feel that adding a…

    3 votes
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  2. Make parts ordered a column on the tickets page.

    Make a column for parts ordered, so once a part is ordered it will be marked and once the part comes it can show that it has arrived.
    This will also help if a part is needed to be ordered for a customer we can see that it was ordered or that it needs to ordered so we are not going through different pages to see that.

    2 votes
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  3. Creating detailed tech reports for customer

    I feel it's missing a way to print a detailed tech report, maybe using the worksheets and a final tech report and technician recomendations like "dos" and "don'ts", as well as explaining exactly what was performed on the device.

    5 votes
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  4. Include all overdue invoices when sending an email

    Right now a client can have $250 in multiple overdue invoices. However it sends the client the email showing they owe $250 but only attaches the invoice that triggered the overdue invoice email. For example the overdue invoice that triggered may be $50 of the $200.

    The client is left confused as to why it says $250 is owed yet only an invoice for $50 was emailed.

    When it sends a message to a client about overdue invoices, it should grab any additional invoices that are overdue and attach them as well to let the client know exactly why the…

    4 votes
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  5. Include Post Cards in Marketing

    Include Post Cards in Marketing

    1 vote
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  6. iOS App: Show pre-paid hours remaining in "Amount" column.

    It would be nice to be able to set the "pre-paid hours remaining" in the "Amount" column of the customer list in the Mobile App. (Or make it available in the Settings).

    1 vote
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  7. Create Device Configurator Widget

    I just purchased a business that builds custom computers. I would love it if I could use a RepairShopr widget on a tablet to walk customers through configuring a custom computer, then adding it to a ticket, and we build it for them.

    Seems like your Device Repair Widget has some of the functionality that could be used.

    5 votes
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  8. Dedicated Kiosk Printer

    I have a location that takes in computers for me to repair, i go by once or twice a day and pick them up. I would like to see the ability to have a label and/or receipt print at that location on completion of my Kiosk widget. This way a customer can come in, enter their information at the kiosk, then the label, receipt, and/or ticket prints when they press the submit button. On my redirected confirmation page they see instructions to place the label on the device and take the ticket receipt with them. To take it a step…

    5 votes
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  9. General UI improvements

    1) Higher contrast text for displayed fields: light blue text on white background is difficult to read. Suggestion: all black text, and break up sections with visible boxes on screen.

    1 vote
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  10. add a search feature for tickets in the android/IOS app.

    I know you can filter tickets by 'All tickets' or 'filter only mine'. But it would be super awesome if you could also add a search to this tab section too please. :)

    1 vote
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  11. Allow the customization of the customer fields to be added in the POS Module.

    Currently there is provision to add a customer on the fly in the POS modal. Details Here: http://feedback.repairshopr.com/forums/165658-general/suggestions/10893585-pos-add-customer

    We rarely use this as it creates poor quality data, we like to capture the referral source for every customer. So I would like to suggest you can customize the customer fields to be added on the fly in the POS Module.

    Other users may wish to capture more info on the fly like addresses. The big one for us is referral source.

    15 votes
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  12. Add Asset searching/adding directly to ticket creation

    My techs have trouble remembering to add assets, not to mention the fact that the pop-up window is clunky.

    Is there any way this functionality can get added directly to the ticket creation page instead of a separate pop-out off of a button?

    4 votes
    1 comment  ·  Admin →
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  13. upload techwaru report to assets, refurbs and inventory items

    I would like to be able to add a report from techwaru (product keys specifically) to assets, refurbs and inventory items.

    That way, when I put something out for sale, I've got the vital info needed to reload an operating system if a customer needs it.

    3 votes
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  14. Add timestamp to Invoices and receipts

    I would love to not only see the date stamp, but also a time stamp on invoices, receipts, etc. It is helpful to know when a tech made an invoice or took a payment when backtracking things.

    3 votes
    1 comment  ·  Admin →
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  15. Ticket overview changing the full line color based off options or Ticket Automation

    Example: We have 3 custom fields when creating a ticket, "Is this an Expedite", "Is this a Warranty", "Is this a possibly Encryption Virus?"

    Currently we use different colored paper to signal these markings, but it would be nice if we could also have the overview show these so our techs will see an expedite full red line and know the grab that ASAP. Clearly it would be nice to do this not only on custom fields so ticket automation condition would probably be the best way to approach this.

    1 vote
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  16. logistics

    We should not be able to resolve a ticket that still has a open part order on logistics. I think we get so excited that a part has come in that we forget to check it in and fix device and customer comes and goes and then we realize the part is still on the logistics tab waiting to be checked in

    1 vote
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  17. Customer Purchase needs creators login

    When looking at a Customer Purchase there is no information on the person that created the customer purchase. Would it be possible to add that as a log similar to the tickets.

    10 votes
    3 comments  ·  Admin →
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  18. Ticket automation suggestions

    It would be great if we could use from portal as ticket issue type since it isn't an option that is able to picked but is automatic when created in the portal.

    Also it would be great to be able to set the frequency of the automation since it is set to hourly but it would nice to get a daily or weekly automation.

    3 votes
    2 comments  ·  Admin →
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  19. Message of the Day

    Can we add a "Message of the Day" function to repairshopr? This would be exactly like the Alert function that works when you go into the customers page, but instead come up at the beginning of each day when an employee logs on or clocks in. Or even allow for it to pop up at a specific time just like the "feature friday" pop ups.

    4 votes
    1 comment  ·  Admin →
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  20. Make invoices searchable by ref #

    search through invoices using the ref # field.

    2 votes
    0 comments  ·  Admin →
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