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3762 results found

  1. Multiple tickets on one estimate

    I'm repairing mobile computers and it's not rare that I a have multiple repairs for the same customer.

    3 votes
    0 comments  ·  Admin →
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  2. Ticket , Estimate & invoice link in client portal

    link ticket , estimate , invoice in client portal by adding for example a column that contains estimate # in ticket table or invoice table , so our client can understand each estimates is linked to which ticket for example and also same goes with invoices .
    thanks

    9 votes
    2 comments  ·  Admin →
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  3. Ticket automation to change the due date

    To make it possible to be automated that if you do an action such as approve an estimate or take a deposit the due date will change.

    Thanks

    11 votes
    1 comment  ·  Admin →
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  4. Allow Each User to Customize Their Tabs

    Giving the ability for each user to customize which tabs are shown or which order they are would be very helpful. This way an office or receptionist would use the leads, customers and invoices tabs more often than the techs would, they could have those at the front.

    8 votes
    1 comment  ·  Admin →
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  5. iOS App/Automatr

    Can we integrate Automatr into the iOS App?

    0 votes
    1 comment  ·  Admin →
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  6. Web Link option for Worksheet field type

    It would be great if you could add the option of adding a web link to the worksheet field type. Currently, we use that option under Assets, but it would greatly help our workflow if that same option could be on worksheets as well. Thanks for considering

    1 vote
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  7. Consider this company for the catalog of parts sellers

    It would be possible to consider adding to the catalog of parts suppliers to this company, ipart2.com, gadgetfix.com. They have good prices, fast delivery time and good quality.

    5 votes
    1 comment  ·  Admin →
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  8. Call log

    It would be nice for when I click on a phone number in a customer record to have my phone make the call and also log it.

    2 votes
    0 comments  ·  Admin →
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  9. Devise a method for tracking truck stock.

    A small single location service company might have several trucks on the road with stock in the truck.

    7 votes
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  10. Add "TICKET(s) GETTING STALE" Report to Scheduled Reports

    The one report I have to forward to my staff on a daily basis is the "TICKET(s) GETTING STALE" report. Can you add this to the Schedule Reports? Thank you.

    0 votes
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  11. Invoice Search Filter

    As a bare minimum can we please have a filter on the Invoice page to filter on Invoices with an attached ticket that is still OPEN (not resolved). We sync payments form Xero so we need a way to see PAID invoices that still have open tickets associated with them.

    Further on this, can get get a bulk action or a 'process' to be able to automatically mark associated tickets as "Resolved" once the payment has been received?

    1 vote
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  12. Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option

    Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option. Its difficult to determine what type of service our customers require at the moment.

    1 vote
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  13. Auto Generate UPC Codes

    RepairShopr should have the option to auto assign and generate a UPC codes, this code should be to UPC standards so it is reradable by bar-code scanners.

    I have used systems in the past that do and it’s a REALLY handy feature. 80% of our products are imported from China and have no UPC codes, and if we want them we have to provide them. This requires us having to know firstly, what the standards are for UPC, and then ensure that its not already been used.

    Having them auto-create would be really helpful.

    5 votes
    1 comment  ·  Admin →
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  14. Dashboard access without login via whitelisted IP

    Add the ability to view the dashboard without having to login. I'd like to mount a large LCD in the repair room and use a RaspberryPi to display the dashboard in full screen without having to log in or have any access to the Pi.

    6 votes
    2 comments  ·  Admin →
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  15. Ticket Automations "work hours" suggestion

    Currently it appears that there's no way to distinguish between business hours and non-business hours for the purpose of automation conditions. Example: you want a customer reminded by email if a ticket hasn't been replied to in 48 hours if it's status is set to "waiting on customer". What happens if the rule triggering starts Friday at 4pm? The customer won't have been working on Saturday, so there's no point notifying them on Sunday at 4pm. You want to give them 48 working hours to respond, so it should trigger a reply Tuesday at 4pm.

    As different customers will have…

    1 vote
    2 comments  ·  Admin →
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  16. Inovice Aging Historical Report

    It would be very helpful if this report could also be historical and not just at the time of request ie at the end of a month 28/2/17. This way an accountant could look at the report during March 17 (or later) and know what the balance was at that date. It is a critical report in terms of reconciling Sales/Debtors at month end.

    1 vote
    1 comment  ·  Admin →
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  17. Set custom discount on specific item

    In addition to custom price as currently exists.

    Example use-case: For some non-profit customers, we "donate" labor. We have their default labor rate set to $0.

    The issue is that we cannot show them they are getting that discount. Instead of having the invoice show a rate of $0 for a total of $0, I'd like to show a rate of $50 (not over-riding) but discounted 100%.

    Taking that a little further, having a "total discount" line by the sub-total would be helpful in letting the customer know how much they've saved. Plus, we have to record the amount donated,…

    4 votes
    1 comment  ·  Admin →
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  18. Create recurring invoices as drafts

    I'd love to have an option (checkbox in template) to force a recurring invoice to be created as a draft, allowing the opportunity to review/adjust, then approve/finalize it.

    2 votes
    1 comment  ·  Admin →
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  19. Make all phone number types available for templates

    Right now, we're able to collect and store all sorts of phone numbers for customers, but it's only possible to include {{customerphone}} and {{customermobile}} in the ticket or invoice templates. I'd like to be able to stick the shortcodes for each number type in my template, and then, as long as there's a number in the field, that number will be displayed. Ideally, if a particular field is blank, the shortcode would simply leave the space empty or maybe return a "n/a" or "null" if necessary.

    I see this as more beneficial for in-shop/behind the scenes use (i.e.…

    3 votes
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  20. Quickbooks Integration will not sync your Late Fee Payments over to a specific account

    I found a little nuance in QuickBooks when I noticed a late fee on an invoice. The account it is putting that fee under is "Computer Part Income," which may be because we didn't have a "Late Fee Income" item. I created a "Late Fee Income" Product/Service Item in QBO. Would you please make that change for us within RS?

    Thanks for writing! Currently the Quickbooks Integration will not sync your Late Fee Payments over to a specific account set up in Quickbooks Online, and will instead apply those payments towards your Default Quickbooks Product which is currently set up…

    1 vote
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