General
3762 results found
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More customizable pages
Could you make the system more customizable geared toward our business. example: Ticket counts and invoices. Instead of just having the number have it like HCR-1 My business is Haire's Computer Repair, so I use HCR as abbreviation and on invoices that would be great and tickets as well plus whatever else maybe on estimates too perhaps. Just a thought I love this system and want to make it better. I wish I would have used it a little more a little sooner. Thank you!
1 vote -
l
As a sub-contractor working for multiple audio/video retailers, when they send me on an install or service call I sometimes up-sell the customer into new equipment. The retailer pays me a 15% commission of the net profit on the sale. I would like to be able to have RepairShopr figure the commission if I have input the retail and cost information about the equipment into inventory. As an example, I sell a Sony ES365 projector for retail of $10,000. The cost is $6,708. The retailer thus owes me $493 on the invoice I would like to have an easy way…
1 vote -
Returns
I'd love to be able to leave individual line item notes on each item entered in the return section - AND then be able to export it to look for item trends and vendor trends.
1 vote -
Module for managing Antivirus Subscriptions
At my shop we sell antivirus subscriptions. Now I know that repairshopr has features like recurring invoices, contracts, and recurring tickets that can deal with this. However as a growing small business what I hve started to notice is that as the business grows and as more customers begin to accumulate the less manageable it is becoming. With recurring tickets or contract expiration reminders constantly flooding up my ticket queue, or when i need to cancel someones subscription im not just cancelling the subscription i have to go into their customer profile and delete then contract then go back and…
3 votes -
QuickBooks payment methods
can you try to better match your payment methods with QuickBooks payment methods? For example, instead of your Credit Card, add Visa, Mastercard and American Express so they can be linked to the corresponding in QB. It would provide more accuracy for accounting. Right now, I have to link your "Credit Card" payment method to "Debit Card" in QB. Kind of broad...
1 vote -
When sending emails, add a parameter to log in automatically.
When sending a ticket reminder email or any kind of email, you already know who the recipient is (e.g. if you did password reset you'd go based on email) so why not add a parameter to the url so that the tech gets logged in
3 votes -
Include a VAT margin option
On used goods in the UK, some goods can be taxed on the profit only. This is called the VAT margin scheme where say a business buys a good for £100 and sells it for £170 the VAT tax is calculated on the £70 and not the £170. It would be great to see this option as it would stop the need for manual tax calculations. Most of my goods are VAT margin.
18 votes -
Multiple tickets on one estimate
I'm repairing mobile computers and it's not rare that I a have multiple repairs for the same customer.
3 votes -
Ticket , Estimate & invoice link in client portal
link ticket , estimate , invoice in client portal by adding for example a column that contains estimate # in ticket table or invoice table , so our client can understand each estimates is linked to which ticket for example and also same goes with invoices .
thanks9 votes -
Allow Each User to Customize Their Tabs
Giving the ability for each user to customize which tabs are shown or which order they are would be very helpful. This way an office or receptionist would use the leads, customers and invoices tabs more often than the techs would, they could have those at the front.
8 votes -
iOS App/Automatr
Can we integrate Automatr into the iOS App?
0 votes -
Web Link option for Worksheet field type
It would be great if you could add the option of adding a web link to the worksheet field type. Currently, we use that option under Assets, but it would greatly help our workflow if that same option could be on worksheets as well. Thanks for considering
1 vote -
Consider this company for the catalog of parts sellers
It would be possible to consider adding to the catalog of parts suppliers to this company, ipart2.com, gadgetfix.com. They have good prices, fast delivery time and good quality.
5 votes -
Call log
It would be nice for when I click on a phone number in a customer record to have my phone make the call and also log it.
2 votes -
Devise a method for tracking truck stock.
A small single location service company might have several trucks on the road with stock in the truck.
7 votes -
Add "TICKET(s) GETTING STALE" Report to Scheduled Reports
The one report I have to forward to my staff on a daily basis is the "TICKET(s) GETTING STALE" report. Can you add this to the Schedule Reports? Thank you.
0 votes -
Invoice Search Filter
As a bare minimum can we please have a filter on the Invoice page to filter on Invoices with an attached ticket that is still OPEN (not resolved). We sync payments form Xero so we need a way to see PAID invoices that still have open tickets associated with them.
Further on this, can get get a bulk action or a 'process' to be able to automatically mark associated tickets as "Resolved" once the payment has been received?
1 vote -
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option. Its difficult to determine what type of service our customers require at the moment.
1 vote -
Auto Generate UPC Codes
RepairShopr should have the option to auto assign and generate a UPC codes, this code should be to UPC standards so it is reradable by bar-code scanners.
I have used systems in the past that do and it’s a REALLY handy feature. 80% of our products are imported from China and have no UPC codes, and if we want them we have to provide them. This requires us having to know firstly, what the standards are for UPC, and then ensure that its not already been used.
Having them auto-create would be really helpful.
5 votes -
Dashboard access without login via whitelisted IP
Add the ability to view the dashboard without having to login. I'd like to mount a large LCD in the repair room and use a RaspberryPi to display the dashboard in full screen without having to log in or have any access to the Pi.
6 votes
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