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3762 results found

  1. Make it possible to see a report for what product instances are in what physical location

    i feel the inventory csv export is really lacking without the possibility of viewing the physical location of the product instances. For the purposes of marketing (craigslist etc) it would be great to know what is currently ready for sale in the display case to quickly make marketing materials for those products respectively.

    3 votes
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  2. Ticket Changes

    In the event of a warranty repair, or the same device coming back for a second repair, would it be possible to have an option to ‘clone’ a ticket to save time?

    3 votes
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  3. Inventory Shortfall

    When viewing the history of an inventory item, is it possible to access a log of the invoices that the part was added to, rather than just a time stamp and the technician that used one?

    3 votes
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  4. daily invoice report by tech

    I need a simple report showing what was invoiced (paid or not) for any given time period. I need to be able to show cost and sell price, along with the net profit…per technician.

    3 votes
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  5. Make the customer dropdown show phone number

    When you go to make a new ticket and you search for the customer's name, it doesn't show the phone number.

    Right now, if I have two "John Doe"s and they don't have emails, I just get this:

    "John Doe - "
    "John Doe - "

    In this example, my customers don't have email addresses. How do I differentiate between each John Doe?

    Sure, I could go to the Customers module but that's wasted time, and unnecessary clicks.

    My solution is that it populates the dropdown like so:

    "FIRSTNAME LASTNAME - PHONE # - EMAIL"

    I can't be the only…

    1 vote
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  6. Sidebar for Gmail

    A colleague of mine was recently showing off his new CRM Insightly, and the Gmail ad on is amazing, is there any way we could integrate repairshopr for Gmail addon?

    https://chrome.google.com/webstore/detail/insightly-sidebar-for-gma/loihaajhlligfhcgnjglopfeglolkbai

    9 votes
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  7. Inventory Management

    When clicking back after editing a item it should go back to where you were in the inventory, not the main page making you search for your item again.

    1 vote
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  8. updated comment

    have the full thread of tickets on the email instead of having just the updated comment

    1 vote
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  9. Add a delete all button to messages section

    In the messages section there is a huge list with red delete buttons, but no delete all button. Might want to add one. :)

    8 votes
    2 comments  ·  Admin →
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  10. Sort Tickets by Resolved

    I want to search tickets by the date they were resolved.

    1 vote
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  11. Require zip code for customer created

    Would be helpful for growth to measure zip codes and require zip codes for customers and better track metrics. Customer have no issues giving zip codes.

    3 votes
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  12. PROPER Payments Report with FILTERS for Location, Date Range, and Payment Type

    Are we the only ones who believe /payments/ is NOT a report? We need a fully functional report much like the Gateway Reconciliation report, but which shows ALL payment types, including Cash, Checks, Credit Cards, and other custom payment types.

    Ideally it would have filters for individual (or multiple) locations, date periods (including custom ranges), and individual (or all) payment types.

    Currently, the "Payments report" in /reports/ just links you to /payments/, which is almost completely useless from an auditing and reconciling standpoint.

    Halp plz!

    0 votes
    2 comments  ·  Admin →
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  13. Technician Boot Stock allocation feature

    Would it be possible for you to have stock be allocated to a technician for boot stock / consignment stock purposes. This way we'll always know what stock a technician carries with him and when he needs new stock, as they are booked out to jobs.

    7 votes
    1 comment  ·  Admin →
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  14. Prevent CHANGES to Approved Estimates

    If an estimate is is APPROVED, it should be locked from changes.

    We reuse (clone) estimates from projects ALL the time. Unfortunately what happens occasionally, is that an estimate will start to get edited before it's been cloned.

    It would be ideal if an estimate would LOCK from edits, once it's been approved (and/or denied for that matter...)

    You can't 'add' to a approved estimate, but you can easily edit and/or DELETE line items on that estimate.

    So; to have it LOCKED if it's been approved (or denied) would be logical. That way, it forces the creator to CLONE the…

    1 vote
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  15. Use short code instead of phone number for SMS

    Instead of using a phone number, use a short code, here's why... a customer thinks when they get a SMS from that number, they can call that number (thinking its your office number). A short code will prevent this. Thanks for considering.

    3 votes
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  16. Make Inventory "Sort Order" persistent instead of "Name"

    Seems Logical that the first column sorted when going into the Inventory screen would be the "Sort Order" you manually define. But if you sort, then go to another screen and come back, it's sorted again by "name".

    3 votes
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  17. Set default Portal login as customers email address.

    Easier for customer to remember than the numbers that currently are being used maybe an option to change if the customer would prefer something other than their email address.

    4 votes
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  18. Be able to tie in assets after ticket creation.

    After ticket information is entered for a customer, there is no way to tie in an asset into it.

    0 votes
    1 comment  ·  Admin →
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  19. Toggle Company/Customer name on ticket dashboard

    When you add a customer there is an option to include the company name however this shows up instead of the customer name on the ticket dashboard. It would be nice to have this as an option to show either.

    4 votes
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  20. UPGRADE Recurring Tickets to Allow Creation WITHOUT an Existing Ticket

    Ticket Schedules are next to useless right now. We REALLY want to use the feature, but there are a ton of missing parts needed to make them something we can use, including:

    1. A security group to allow users access to the module!?
    2. The ability to create a new ticket schedule without an existing template.
    3. After creating a schedule from a Ticket, return us to the Ticket Schedule page to finish setup!
    4. Allow us to change/edit the initial comment for the Schedule.
    5. Option to set who "created" the Schedule, vs who will be the "assigned" tech.
    6. Let us mark Ticket as…
    0 votes
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