UPGRADE Recurring Tickets to Allow Creation WITHOUT an Existing Ticket
Ticket Schedules are next to useless right now. We REALLY want to use the feature, but there are a ton of missing parts needed to make them something we can use, including:
- A security group to allow users access to the module!?
- The ability to create a new ticket schedule without an existing template.
- After creating a schedule from a Ticket, return us to the Ticket Schedule page to finish setup!
- Allow us to change/edit the initial comment for the Schedule.
- Option to set who "created" the Schedule, vs who will be the "assigned" tech.
- Let us mark Ticket as "pre-diagnosed" or "pre-approved".
- Option to change the Ticket's title; preferably with tags like {{current_month}}. (we usually do something like "Checkup Service - Oct 2017")
- Allow us to set all other options in a normal Ticket (location, assigned contact, issue type, etc).
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Ryan (CTO, Pinellas Computers)
shared this idea