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3763 results found

  1. RMA Email and Print Out Ability + Buy Backs Function In Inventory + Invoices

    Allowing users to send a email of the RMA and also print it out to put it into a packing slip. Then being able to add a tracking number to the form and then receiving the rma like you do with parts orders. Not all rma parts are accepted for return profits)

    As for Buy Backs, we when we install a part we then usually have a part that can be bought back by the same supplier or another supplier. These have a value for income return. If we have an option in each inventory item for a buy back…

    1 vote
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  2. Beta Site, ticket comments no longer marked as read by customer.

    I like the new ticket tab screen in general, however, I miss the little thumbs up with time/date stamp after a customer reads a ticket update. Hoping it's back in the final version.

    3 votes
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  3. Need to organize current alerts by customer or computer name.

    Need to organize current alerts by customer or computer name. When the list is really long, the customers are all jumbled up.

    1 vote
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  4. make quick delivery

    Ticket ID : Number: 11667,
    My mobile i not yet receive, worst ever seeenn late reply

    1 vote
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  5. More Ticket Status entries

    Under Ticket Status entries for Outsourced with a text field to define the outsource

    1 vote
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  6. Linking RMA to ticket

    It would be nice to be able to link an RMA to a ticket. When you go to create a new RMA it does not give you the option to attach it to any ticket.. however, if you go to an open RMA and click “view” it shows a spot where a ticket/invoice/purchase order can be referenced but I see no way of inputting any of that info. It would be helpful if the techs could check on the status of an RMA either based on tracking or notes that I can put in there

    5 votes
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  7. big-up yourselves for the new UI

    It seriously rocks. :-D

    1 vote
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  8. Stored Credit Card Names

    It would be nice to be able to name stored credit cards from Vantiv. (i.e. Business Visa or last 4 of card) This way when a customer has one or more cards on file and they want to charge to card xxxx you can verify by asking card ending in xxxx. Stripe did this but Vantiv does not.

    1 vote
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  9. Allow pasting images/screenshots in Comments

    Instead up saving and uploading images, it would be very helpful to be able to take screenshots and paste them directly in the window for public or private comments!

    3 votes
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  10. Add email to ticket from external client/webmail...

    It would be great if I could forward a customer email from my Outlook client / webmail and have it appear in the ticket communications log for a ticket.

    I try and keep all email communication in Repairshopr but sometimes a client uses a different address which doesn't end up being logged.

    Perhaps something like adding the ticket number to the subject line.

    Example:

    To: emailaccount@whateverrepairshoprdomain.com
    Subject: #4878

    Of course, if RS can already do this and I just don't know - please feel free to point me in the right direction towards the support article (I have looked and…

    1 vote
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  11. Beta Site, customer contacts

    On the Customer Page, in the old interface, you could see all the contacts on the same page.
    With the new layout, we have to have an additional click to go to Contacts to see the details.

    This makes a quick process slightly longer and can impact our workday. Is it possible to have all the contacts on the main page?

    1 vote
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  12. beta ticket sytem

    very messy, confusing, hard to navigate

    current one so simple

    1 vote
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  13. Ability to make payment right from emailed invoice.

    Not all of our customers are assigned Portal logins, there are residential client who pay annually and only see our invoice when it's email on their renewal and of course they will not remember the login or password if I gave it to them. They need easy payment right from the pay button on the email. Oh yeah if they did have a login and forgot there password or login a forgot password or Reset password at the portal login would help.

    5 votes
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  14. Ticket Collaborators / Multiple recipients

    For our support tickets we have moved from "OSTicket" to RS. One feature being a constant pain for us is we can't seem to setup multiple recipients to updates (OSTicket called these collaborators).

    If someone emails in for support with a CC list we need those automatically included for all responses. Also i would be good to see a list of the other contact email addresses for any client so that we could tick to include them or exclude them much like you provide for reports and whom to receive.

    Hope this is an easy one to add, it will…

    11 votes
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  15. Make it possible to schedule the customer purchase report!

    Make it possible to schedule the customer purchase report for easier localized automation to law enforcement. we all need to follow strict policies as 2nd hand vendors and manually running this report daily can and should be automated!

    3 votes
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  16. Make it possible to see a report for what product instances are in what physical location

    i feel the inventory csv export is really lacking without the possibility of viewing the physical location of the product instances. For the purposes of marketing (craigslist etc) it would be great to know what is currently ready for sale in the display case to quickly make marketing materials for those products respectively.

    3 votes
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  17. Ticket Changes

    In the event of a warranty repair, or the same device coming back for a second repair, would it be possible to have an option to ‘clone’ a ticket to save time?

    3 votes
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  18. Inventory Shortfall

    When viewing the history of an inventory item, is it possible to access a log of the invoices that the part was added to, rather than just a time stamp and the technician that used one?

    3 votes
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  19. daily invoice report by tech

    I need a simple report showing what was invoiced (paid or not) for any given time period. I need to be able to show cost and sell price, along with the net profit…per technician.

    3 votes
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  20. Make the customer dropdown show phone number

    When you go to make a new ticket and you search for the customer's name, it doesn't show the phone number.

    Right now, if I have two "John Doe"s and they don't have emails, I just get this:

    "John Doe - "
    "John Doe - "

    In this example, my customers don't have email addresses. How do I differentiate between each John Doe?

    Sure, I could go to the Customers module but that's wasted time, and unnecessary clicks.

    My solution is that it populates the dropdown like so:

    "FIRSTNAME LASTNAME - PHONE # - EMAIL"

    I can't be the only…

    1 vote
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