General
3763 results found
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Free Txt replies
Free Txt Replies,
This may be more of a New Zealand thing. Most mobile plans here are bundled, e.g 2gb data, x number of call minutes, unlimited txts. The txts however are only between cell phone numbers. Replying to a txt from repairshopr (e.g even just sending an "A" for approval) is technically a premium txt which costs minimum 20c. When people have bundled plans, they are generally only charged the plan amount. So someone will pay $20 a month for mins,txts,data and then have a nil account balance. In order to reply to a repairshopr txt, they would have…
1 vote -
Hire a qualified UI / UX designer. :?
It is my opinion that the "New UI" is even worse than the original.
3 votes -
System wide SMS Template
Some of SMS's sent from tickets have a template based on contact issue type and some don't.
If we send an SMS using an issue type without a template the message goes out without any link to our business.
So, I suggest you allow template that is applied to all SMS's sent from the system. For example, I'd like to add to all SMS's sent from us "Hello from MacMan"
2 votes -
Separate customers from non customer via lead
I understand if we have a sales and a support mailbox you can decide to keep emails received to the sales mailbox as leads (no auto ticket creation) and for the support mailbox we auto create a ticket. However, we would like to have a simple check box that says "if the email address from incoming email is for an existing customer create ticket, if not create lead only".
We always receive emails in our support mailbox for non customers so having to delete from tickets and the new customer record can be an administration burden.
1 vote -
Estimate Manual Item - Cost and Price should be flipped back so cost comes before price. Since you buy an item before you sell it.
Cost and price were flipped in the new UI.. kinda confusing now. Techs keep flipping the two now
1 vote -
Asset detail
In the new beta UI, When I open an asset I'd like to be able to see all all fields without clicking on the '4 additional asset fields' link. Then getting a popup modal, and I still have to scroll if the asset has a lot of fields.
1 vote -
Allow printing of the Labor Log and Time Started and ended.
Allow printing of the Labor Log and Time Started and ended. This would help with payroll and tracking/ auditing time with mileage allowances.
6 votes -
instead of saying "Delete All!" in the bulk delete, it should just say "Delete # items" or "Delete".
instead of saying "Delete All!" in the bulk delete, it should just say "Delete # items" or "Delete".
1 vote -
Show Ticket Charges on Customer Portal for Approval.
I have to create Estimates, then tie those to Tickets. I have clients that bring in 50 systems at a time, and its so much easier to just add charges to my tickets and see them right there. Rather than creating an estimate that links, then having an estimate just never go away. Maybe I am doing something wrong, but why cant a customer just go into their portal and see ticket charges and approve them.
1 vote -
go back to how invoices were before, or at least give an itemized invoice.
Recently, had a customer who made a $25 deposit which created an invoice then when project was finished he owed an additional $85. Since we gave him a copy of the invoice for the deposit and we gave him a copy of his finalized invoice it looked like he paid a total of $135 instead of just $110. The final invoice only showed a payment and charge of $110 not a breakdown of the $25 deposit and the $85 additional charge leading the customer to think he was charged more than he should've been and leaving us confused and wasting…
1 vote -
1 vote
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Send estimate details to ticket
Sending estimate direct to invoice doesn't work for us. It's like having a ticket inside a ticket in a way. Converting estimate to ticket is something, but I would really like to be able to send all costings to the ticket the estimate is already connected to.
1 vote -
Auto assign tech to rework tickets
When a rework ticket gets created, it should automatically be assigned to the original tech responsible for the ticket
0 votes -
Different color letters on invoices. The white page with the grey writing is very hard on the eyes
Continue using the white page but change the letters colors to black or blue. They grey is hard on the eyes and makes me strain my eyes.
1 vote -
AASP Ticket Communication
This idea is to have a global system in place to allow all Apple Authorized Service Providers who use RepairShopr the ability to view notes from other locations. This is extremely valuable for multiple reasons.
It provides insight on repair and ticket history. This also allows AASP's to "flag" a specific customer or device that may have been tampered with. It provides clarity on expectations that were set before and helps customer agents align better on future interactions.
This tool would obviously need to be optional but would also need to be strictly AASP's who use Repair Shopr due to…
3 votes -
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget.
Allow the creation of a limit of appointments that can be scheduled at a certain time when utilizing a custom widget. For example, we allow customers to book their own visit times through a custom widget, but we only have 2 teams that can complete these visits at a time. We sometimes end up with 4+ appointments for the same time slot.
3 votes -
Ticket charges to Make Invoice , Instead MAKE INVOICE It should UPDATE the existing INVOICE If an invoice ALREADY exists
When we add ticket charges to the invoice, and parts, etc. Once a technician creates an invoice, the CREATE invoice button shouldn't allow them to make a duplicate invoice for the same charges. There should be an option to UPDATE Invoice
2 votes -
It would be nice to have better printing and quickbooks integration for Macs
Since I'm gonna be paying $99/mo I would really like to print locally from my Mac easier and have my Mac quickbooks online or desktop integrate better . It seems like you are mainly geared to windows ?? Im still in the tryout mode so maybe I just haven't found everything yet .
1 vote -
You should make the ticket dashboard a tab since I go there constantly
It would really help to have the ticket dashboard a tab to easily get to it
1 vote -
More options (length of subscription) for subscribing via Recur module
I am assuming the Recur module is developed by RepairShopr, I honestly can't find any info about the developers of this integration specifically. I'm suggesting adding more options (other than just Monthly) for customer's self-service subscription pages for Kabuto Packages.
This is a fantastic feature, that, for us at least, has had essentially no impact on customer's self-servicing a managed service package. Almost all of the dozens of managed service packages we've sold have been for yearly subscriptions. I think psychologically, home users don't want to have to deal with anything tech-related more than once a year. And they prefer…
1 vote
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