General
3762 results found
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Quit switching me to the new UI!
Quit switching me to the new UI!
1 vote -
Make it possible to email new tickets and comments to default account and contact
If creating a main company (the boss) account and then adding numerous contacts (the staff), the boss receives by default a copy of each ticket created, whoever the contact is that the ticket is raised for.
This could be a selectable option in the main account 'Always send mail to this email address for all correspondence'Currently the bosses email address can be added as a CC but you have to remember to do this.6 votes -
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Bundles for inventory with GOV Fees like Recupel, Bebat, Auvibel
Make it possible to make a bundle for an item in inventory that you can connect a product to another, would be nice to have this so if you sell an item that also has to have recupel, GOV fees, … etc, charged this goes automatically. We call that attach product to another product. Would be nice to use this also as Crossselling / upselling. If you buy an laptop, we suggest you also buy office, laptop case, …3 votes -
1 vote
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Allow customer sheets/forms that are accessible to customers
I would like to be able to create a customer sheet using all available variables that can be offered to customers for download. A little like the customer marketr etc.
My idea relates to a need to provide customers a postage form for them to send items to us. I currently had a custom PDF document Isent, hey print and fill out their details including ticket number then return it using half of the PDF as a postage label, the other as a packing slip.
Repairshpr has ALL the necessary details to create this form in its entirety so it…
3 votes -
Custom Field with Luhn algorithm for IMEI
To integrate Luhn algorithm into custom field. It will reduce mistakes while adding IMEI of a phone device on a ticket. Many sites for unlocking phones have it.
3 votes -
Option to add more than one ticket at once for a customer in the new Workflow app
Hi there!
The new workflow feature is great and it's super fast! One thing I would LOVE to see is the ability to add multiple tickets at the same time for the same customer. So check in could be much quicker that way.
25 votes -
Next button at the top of ticket list
I'd love if the previous, next, and pages buttons were on both the top and bottom of the ticket list.
Right now we have to scroll to the bottom to get to the next page.
2 votes -
Worksheet required per ticket status
I'd like a worksheet to be required to be filled out before it can enter or leave a particular status, even custom status. We have our tech do the work, but they do not mess with billing. We have a custom status called Ready to Invoice. The tech does work, then sets it Ready to Invoice. The a different person handles the billing side, and when an invoice is made its set to resolved then. The tech should have a worksheet completed before it could get to billing. thanks
1 vote -
Add Linked Invoice # Tag to Ticket Automations
Please add a ticket tag to ticket automations for the linked Invoice
3 votes -
appointments booking with routing (Viamente)
Hello, it would be great if the appointments could be expanded. We currently have 4 full-time field engineers. The current system uses an API with viamente which works great but working with repairshopr would be great. Itwould be great to add appointments with rules such as ZIP/Postcode call types then the system creates the service route. This is one of the main holdbacks from us switching over to repair shopr completely
3 votes -
Ticket Automations
please add the option to attached the intake / outake forms and send to the customer once the ticket created / resolved
3 votes -
STATUS TICKET
REPARO CELULARES Y OCUPO DIFERENCIAR EL STATUS EN RESUELTO REPARADO O RESUELTO NO REPARADO, ESTO CON LA FINALIDAD DE CHECAR EN EL REPORTE CON DETALLE CUANTOS SE REPARARON.
3 votes -
Free Txt replies
Free Txt Replies,
This may be more of a New Zealand thing. Most mobile plans here are bundled, e.g 2gb data, x number of call minutes, unlimited txts. The txts however are only between cell phone numbers. Replying to a txt from repairshopr (e.g even just sending an "A" for approval) is technically a premium txt which costs minimum 20c. When people have bundled plans, they are generally only charged the plan amount. So someone will pay $20 a month for mins,txts,data and then have a nil account balance. In order to reply to a repairshopr txt, they would have…
1 vote -
Hire a qualified UI / UX designer. :?
It is my opinion that the "New UI" is even worse than the original.
3 votes -
System wide SMS Template
Some of SMS's sent from tickets have a template based on contact issue type and some don't.
If we send an SMS using an issue type without a template the message goes out without any link to our business.
So, I suggest you allow template that is applied to all SMS's sent from the system. For example, I'd like to add to all SMS's sent from us "Hello from MacMan"
2 votes -
Separate customers from non customer via lead
I understand if we have a sales and a support mailbox you can decide to keep emails received to the sales mailbox as leads (no auto ticket creation) and for the support mailbox we auto create a ticket. However, we would like to have a simple check box that says "if the email address from incoming email is for an existing customer create ticket, if not create lead only".
We always receive emails in our support mailbox for non customers so having to delete from tickets and the new customer record can be an administration burden.
1 vote -
Estimate Manual Item - Cost and Price should be flipped back so cost comes before price. Since you buy an item before you sell it.
Cost and price were flipped in the new UI.. kinda confusing now. Techs keep flipping the two now
1 vote -
Asset detail
In the new beta UI, When I open an asset I'd like to be able to see all all fields without clicking on the '4 additional asset fields' link. Then getting a popup modal, and I still have to scroll if the asset has a lot of fields.
1 vote -
Allow printing of the Labor Log and Time Started and ended.
Allow printing of the Labor Log and Time Started and ended. This would help with payroll and tracking/ auditing time with mileage allowances.
6 votes
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