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3762 results found

  1. Inventory Categories need more intuitive editor!

    Yikes - the way we have to edit Inventory Categories is really awkard and clunky. It's impossible to add a bunch of categories quickly, I get update errors and have to refresh the page, then collapse each level so I can see the one I'm working on more easily. I realize this might be a big change, but it would be SO much easier to have the option to 'add new category' from the category drop-down list in the Inventory item screen, or just a more intuitive, cleaner interface. The current system drives my OCD batty.

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  2. Air Print

    since you are rolling out IOS and Android apps, Air print seems like a good logical step. Being able to print ticket labels from the field and in the shop from our mobile RS devices would be a help.

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  3. Make customer automation

    It would be nice to trigger events on specific customer tasks. i.e. When a customer signs up for our monthly service subscription. Trigger welcome email, change their customer type, etc...

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  4. Drift Chat Integration

    I'd love to have an integration with Drift chat for lead creation / management from my website as well as ticket creation etc.

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  5. Add mobile number in widgets

    On the customer detail page in a widget, could you add either an extra box to add a mobile? You could state, if you would like to be contacted by SMS add your mobile here.

    Or change the phone number in the contact page to be a mobile number able to accept SMS or, be dynamic and know when a mobile is entered and assign it as a mobile on the customers profile page.

    At the moment we have the majority of all customers entering their own details in by a widget to create a ticket. Then for us to…

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  6. Create recurring invoices ONLY if there is an amount due.

    It would be great to have a setting to only create a recurring invoice if there is unpaid line items/amount due.

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  7. Give the ability to print returns.

    The person who handles returns for me isn't a technician. I envision a workflow where the technician creates the Return with all relevant details. Then prints a tag (this is the feature that is currently missing), then puts the item in the RMA cue all labeled and ready for my RMA person to take care of and move it along through the RMA process.

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  8. Open In New Tab from Search All The Things

    It would be very handy to be able to right click and open search results in a new tab from the Search All The Things bar, as right now this cannot currently be done.

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  9. Payment method assigned Quickbooks account

    It would make things a lot easier if you could assign the Quickbooks account to each payment method. Quckbooks online does not have this feature yet.

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  10. iOS App/Automatr

    Can we integrate Automatr into the iOS App?

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  11. Location name in ticket list as a field

    Would be very helpful for multiple locations if there was a "Location" heading in the ticket view list. We have 5 locations and adding 2 more soon...would be extremely helpful from a quick dashboard view of tickets to see the location that it corresponds to.

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  12. Remove (empty) for records that have no contact name

    having (empty) in customer records and calendar entries for appointments is a cosmetic faux pa. Can't we just have nothing there instead? so if a corporation is a big company and there is no specific name for a person we don't have things like Microsoft | (empty)

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  13. Easier data review

    reviewing data/reports is cumbersome, would be nice to streamline the process or have the data more easily available.

    ie: Month to Date Stats -> being able to click on job type or referral -> Seeing data for review ie: which customers...

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  14. Setup to allow discounts to be added by product group to a customer group. Eg laptops cost+5% to all customers set as reseller.

    We need options to add doscounts by group and product range. Both rrp less % and cost plus.
    This is a must.

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  15. Right Click Custom Search

    We often have to look for parts from different suppliers. I wanted a way to keep from having to type things a lot and also a way that, once we found the part number once, we could easily search multiple distribution points. We use Google Chrome so I downloaded the "Context Menu Search" Add-on to Google Chrome from here https://chrome.google.com/webstore/detail/context-menu-search/ocpcmghnefmdhljkoiapafejjohldoga?hl=en. Once you install the add-on you can then customize your own search option when you highlight then right click a piece of text in RepairShopr. Once we highlight a part number for instance we can now simply click on…

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  16. Option to open Dashboard by default

    It would be helpful to be able to choose in Settings the option to open the Ticket Dashboard by default when clicking on the "Tickets" tab.

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  17. PROPER Payments Report with FILTERS for Location, Date Range, and Payment Type

    Are we the only ones who believe /payments/ is NOT a report? We need a fully functional report much like the Gateway Reconciliation report, but which shows ALL payment types, including Cash, Checks, Credit Cards, and other custom payment types.

    Ideally it would have filters for individual (or multiple) locations, date periods (including custom ranges), and individual (or all) payment types.

    Currently, the "Payments report" in /reports/ just links you to /payments/, which is almost completely useless from an auditing and reconciling standpoint.

    Halp plz!

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  18. Better Remote Assistance flow in Tickets

    Have ScreenConnect Session now available in ticket area, but it would be great if:
    1. Combine function of "Create ScreenConnect Session" and "ScreenConnect Supporter Link" Why can't single button open the app and create the support instance?
    2. Having something that clicking "Send to Customer" would automatically email the customer the link/code to connect and generate a line item in the ticket.

    Process seems a little more then it needs to be.

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  19. who is using the woocommerce intergration?

    considering to move from magneto to woo-commerce for the integration with Repairshopr. Any with their opinions, pros/cons, and examples would be appreciated

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  20. Add notes for Manual items on Invoices or Estimates.

    We do a lot of one-off parts with our customers. When adding a manual item it would be nice to have a hidden field where we could put notes or URLs. Currently I'm using Tax Notes to accomplish this in the short term but it would be nice to have a dedicated or properly titled space to put notes. Alternatively an easier way to link parts to a estimate would be good.

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