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3762 results found

  1. beta ticket sytem

    very messy, confusing, hard to navigate

    current one so simple

    1 vote
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  2. Beta Site, customer contacts

    On the Customer Page, in the old interface, you could see all the contacts on the same page.
    With the new layout, we have to have an additional click to go to Contacts to see the details.

    This makes a quick process slightly longer and can impact our workday. Is it possible to have all the contacts on the main page?

    1 vote
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  3. Add email to ticket from external client/webmail...

    It would be great if I could forward a customer email from my Outlook client / webmail and have it appear in the ticket communications log for a ticket.

    I try and keep all email communication in Repairshopr but sometimes a client uses a different address which doesn't end up being logged.

    Perhaps something like adding the ticket number to the subject line.

    Example:

    To: emailaccount@whateverrepairshoprdomain.com
    Subject: #4878

    Of course, if RS can already do this and I just don't know - please feel free to point me in the right direction towards the support article (I have looked and…

    1 vote
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  4. big-up yourselves for the new UI

    It seriously rocks. :-D

    1 vote
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  5. make quick delivery

    Ticket ID : Number: 11667,
    My mobile i not yet receive, worst ever seeenn late reply

    1 vote
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  6. Need to organize current alerts by customer or computer name.

    Need to organize current alerts by customer or computer name. When the list is really long, the customers are all jumbled up.

    1 vote
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  7. RMA Email and Print Out Ability + Buy Backs Function In Inventory + Invoices

    Allowing users to send a email of the RMA and also print it out to put it into a packing slip. Then being able to add a tracking number to the form and then receiving the rma like you do with parts orders. Not all rma parts are accepted for return profits)

    As for Buy Backs, we when we install a part we then usually have a part that can be bought back by the same supplier or another supplier. These have a value for income return. If we have an option in each inventory item for a buy back…

    1 vote
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  8. Add a drop down option to save a credit card to a customer profile at time of payment

    1 vote
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  9. Beta Interface, Estimate error

    I go a bug here. I made an estimate for a business, the contact has no last name. When i tried to add a part, it said it could not add a part because the contact had no last name.

    1 vote
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  10. integration with continuum

    integration with continuum RMM

    1 vote
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  11. Add contact information on Tab for Communication Log

    I am using the new Beta interface and like the tab for the communications log. It would be handy if the customer contact information was somewhere on the log page to make calling customers easier.

    1 vote
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  12. Invoice additional email box

    Would be great to add an option on the Invoice email popup, below the Custom invoice message, to add additional email addresses :-)

    1 vote
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  13. Issue Type should be mandatory when closing a ticket.

    Tickets created from inbound email (leads) automatically populate Issue Type as "Other"

    Techs will just leave it that way preventing us from being able to report on Issue Type. Before a ticket can be marked resolved/closed we should be able to require a selection. Other is not a selection. Issue Type should be mandatory when closing a ticket. It was suggested that we use ticket reminders to help our techs remember but unfortunately, this won't work unless its a required field.

    Thanks for reviewing this idea.

    1 vote
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  14. Create 2 way sync with ConnectWise

    We run several businesses out of one ConnectWise instance but we like the features of RepairShopr and what it would add to our MSP Business. If possible, let ConnectWise house the data and RepairShopr provide additional resources above and beyond ConnectWise.

    1 vote
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  15. make the android app as effective as the apple app

    I use the Android app, several employees use the apple app, they are kicking my butt and I feel lame, is there a way to make the android app as fast and effective as the apple app?

    1 vote
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  16. Provide an automated email when consumables are about to expire. That way no reoccurring tickets are missed.

    1 vote
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  17. Beta UI adds horizontal scrollbar on firefox

    Enabling the beta ui on firefox quantum for me adds a vertical white bar on the far right about the width of the feedback button itself and causes a horizontal scroll bar along the bottom to show the white bar. If you do choose to switch to the beta ui please have an option to go back to the classic ui just in case.

    1 vote
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  18. Make Marketr Templates customizable

    Not sure how the marketr templates are helpful if they're not customizable. They're designed really well, but if the promo detailed inside is not one you want to offer or doesn't apply to your business isn't it all for naught?

    1 vote
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  19. Custom fields (in beta UI) show more items

    In the beta UI:
    -can we make it such that the custom fields shows more than the default? I have customized that area to include a lot of information to do with the customer and I would like to see it in one glance (like in the old UI) rather than a pop up "view all" option

    1 vote
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  20. bring back check boxes than a drop down menu for internal/external comments in the beta UI.

    1 vote
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