Skip to content

General

← RepairShopr Help Center

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

3762 results found

  1. Billing address option and signature option in the customer portal

    I recently had a difficult time getting paid due to the charge being held up by Vantiv because my amount charged was large and was flagged in their system. I was asked to provide an invoice with a signature, but since the customer paid online, and was never prompted for a signature, I didn't have it. I had to physically go on-site and get one. Also the customer's name and address didn't match their business address and so it was flagged again. I would like the customer to be able to enter the correct billing address during checkout. Most other…

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  2. WebHook Ticket Automation

    I use Flock instead of Slack. It would be nice to have an option to use a webhook in ticket automations. You already have Slack as option, the generic webhook should be simple enough to implement.

    1 vote
    1 comment  ·  Admin →
    How important is this to you?

  3. Livedrive Repairshopr Integration

    It would be brilliant if we were able to manage/link customers/accounts on livedrive with customers in RepairShopr.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  4. Add canned responses for contracts

    It would be helpful to have canned emails for contracts for communicating with clients through the contract.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  5. Support for adding/controlling subcontractors

    We're adapting the current program for our uses, but we would love the ability to add and control our contractors within RepairShopr. Namely, the capability to add a specific sub contact to a ticket.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  6. Make the signature smaller, or resizable.

    It would be nice if we were able to make the signature smaller, as of now it takes up almost half of the page, and it also gets cut-off between two pages when printed.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  7. Create some way to filter/sort Estimates by Day/Week/Month etc.

    Kinda what it says on the tin really.

    It'd be really nice for us to be able to see what estimates were created when, rather than having to scroll through the entirety of our list.

    Some way to export that data to CSV would probably be of use too.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  8. Enter the capability of hovering over the balance in the Invoice list to see what the actual balance is.

    We have many clients that pay deposits or make payments to us in advance of the Invoice being paid in full. Suggestion is in the Invoice List allow the remaining balance to be seen in some way. Possibly if you hover with the mouse, or even add another column showing amount already paid or the remaining outstanding balance.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  9. Add the payout information to customer purchase payment area

    As title says - add how the customer was paid out w/the memo field to payout area of customer purchases. Sometimes if you have to undo it for any reason and need to re apply the payment you have to do a little back tracking in other areas to figure out what to put in the memo to reconcile... I can show ya if you wants. :D

    Jordey

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  10. Visual Separation of Tickets in new UI

    Would love to see a bit more visual separation between tickets in the ticket list on the new UI!

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  11. notes section on RS app

    The new RS app is super cool, but it doesn't give you access to the 'notes' section for individual customers. This is where we keep important information that would be nice to have quick access to.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  12. No reload when changing data

    The new page reloading "checking" when entering or changing data sucks.

    1 vote
    1 comment  ·  Admin →
    How important is this to you?

  13. Beta mode don't change icon for attachment Private/Public

    Beta mode don't change icon for attachment Private/Public - Lock/unlock is always Locked

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  14. Change History needs to be more robust

    It would be great if there was more information on the change history. As a manager, I need to see step by step what has been removed off of a ticket. This was an employee that removed a laptop from an invoice, and I have no clue what was removed. https://imgur.com/a/DpeKR

    It would be good to include any notes, comments, price changes, new items added, new items removed, etc.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  15. Labor Log in beta UI

    Can the labor log be repositioned or turned on or off based on users? I HATE it but one person on the team uses it so we all have to have it sitting obnoxiously on top of every ticket.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  16. Multiple Tier catergory in Inventory.

    Have more than 1 drop down in inventory depending on the tiers you have in Category editor. We have Type of appliance>Brand>Type of component.ie:Maytag>Dishwasher>Electrical parts.
    So it would split the category selector in Add new inventory item to three drop downs. 1 for Type 1 for Brand and 1 for Component type. We have a list of over 100 to scroll through when we add a inventory item.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  17. not allow double payments on the same invoice?

    Somehow we have techs/cashiers registering a cash payment as well as a credit card payment and it gets applied to the same invoice number for a customer. This is creating a credit balance for the customer, but I'm sure we only collected either the cash or the credit card, it was just not corrected (or not allowed to happen in the first place) by the cashier. It is creating a large "Payments that have not fully Applied" list. This creates extra work after the fact.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  18. credit card last four on receipts

    We've integrated vantiv. When credit card receipts are sent out, they don't contain any identifying info on what the card used was, just 'credit card'. I have a few clients that need at least the last four of the card to be on the receipt so auditors can match transactions up with credit card statements.

    Payment Receipts should display the card type, expiration, and last four, as pretty much every retailer everywhere does this.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  19. have kabuto screen shots show up as attachments in the leads/tickets

    Right now only the link for the kabuto request comes down into Repairshopr as a lead. You then have to click on the link and go to the request. It would be nice to have any screenshots flow right into the lead from Kabuto

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  20. Increase "update item" button contrast when editing parts

    I am unfamiliar with the process of editing parts in repairshopr. It took me 15 minutes to find the nearly invisible "update part" button in the lower left when viewing an individual part's page. Conversely, the "New RMA" button is prominently located in the upper right, and colored orange. The "update part" button should be at least as visible as the RMA button, considering that part edits are much less likely to be RMA related as opposed to a simple update to the part's information.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
1 2 … 143 145 147 … 188 189
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)