General
3763 results found
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User friendly interface
It would be very useful if tickets could be grouped by days like in a calendar order. So you can see the tickets not only by status, but what tickets has been created in particular day no matter what status and so you can click on them etc. Right now we have hundreds of tickets all randomly allocated by status and no one can find anything. It's a big mess and very complicated at the moment
1 vote -
Billing address option and signature option in the customer portal
I recently had a difficult time getting paid due to the charge being held up by Vantiv because my amount charged was large and was flagged in their system. I was asked to provide an invoice with a signature, but since the customer paid online, and was never prompted for a signature, I didn't have it. I had to physically go on-site and get one. Also the customer's name and address didn't match their business address and so it was flagged again. I would like the customer to be able to enter the correct billing address during checkout. Most other…
1 vote -
WebHook Ticket Automation
I use Flock instead of Slack. It would be nice to have an option to use a webhook in ticket automations. You already have Slack as option, the generic webhook should be simple enough to implement.
1 vote -
Livedrive Repairshopr Integration
It would be brilliant if we were able to manage/link customers/accounts on livedrive with customers in RepairShopr.
1 vote -
Add canned responses for contracts
It would be helpful to have canned emails for contracts for communicating with clients through the contract.
1 vote -
Support for adding/controlling subcontractors
We're adapting the current program for our uses, but we would love the ability to add and control our contractors within RepairShopr. Namely, the capability to add a specific sub contact to a ticket.
1 vote -
Make the signature smaller, or resizable.
It would be nice if we were able to make the signature smaller, as of now it takes up almost half of the page, and it also gets cut-off between two pages when printed.
1 vote -
Create some way to filter/sort Estimates by Day/Week/Month etc.
Kinda what it says on the tin really.
It'd be really nice for us to be able to see what estimates were created when, rather than having to scroll through the entirety of our list.
Some way to export that data to CSV would probably be of use too.
1 vote -
Enter the capability of hovering over the balance in the Invoice list to see what the actual balance is.
We have many clients that pay deposits or make payments to us in advance of the Invoice being paid in full. Suggestion is in the Invoice List allow the remaining balance to be seen in some way. Possibly if you hover with the mouse, or even add another column showing amount already paid or the remaining outstanding balance.
1 vote -
Add the payout information to customer purchase payment area
As title says - add how the customer was paid out w/the memo field to payout area of customer purchases. Sometimes if you have to undo it for any reason and need to re apply the payment you have to do a little back tracking in other areas to figure out what to put in the memo to reconcile... I can show ya if you wants. :D
Jordey
1 vote -
Visual Separation of Tickets in new UI
Would love to see a bit more visual separation between tickets in the ticket list on the new UI!
1 vote -
notes section on RS app
The new RS app is super cool, but it doesn't give you access to the 'notes' section for individual customers. This is where we keep important information that would be nice to have quick access to.
1 vote -
No reload when changing data
The new page reloading "checking" when entering or changing data sucks.
1 vote -
Beta mode don't change icon for attachment Private/Public
Beta mode don't change icon for attachment Private/Public - Lock/unlock is always Locked
1 vote -
Change History needs to be more robust
It would be great if there was more information on the change history. As a manager, I need to see step by step what has been removed off of a ticket. This was an employee that removed a laptop from an invoice, and I have no clue what was removed. https://imgur.com/a/DpeKR
It would be good to include any notes, comments, price changes, new items added, new items removed, etc.
1 vote -
Labor Log in beta UI
Can the labor log be repositioned or turned on or off based on users? I HATE it but one person on the team uses it so we all have to have it sitting obnoxiously on top of every ticket.
1 vote -
Multiple Tier catergory in Inventory.
Have more than 1 drop down in inventory depending on the tiers you have in Category editor. We have Type of appliance>Brand>Type of component.ie:Maytag>Dishwasher>Electrical parts.
So it would split the category selector in Add new inventory item to three drop downs. 1 for Type 1 for Brand and 1 for Component type. We have a list of over 100 to scroll through when we add a inventory item.1 vote -
not allow double payments on the same invoice?
Somehow we have techs/cashiers registering a cash payment as well as a credit card payment and it gets applied to the same invoice number for a customer. This is creating a credit balance for the customer, but I'm sure we only collected either the cash or the credit card, it was just not corrected (or not allowed to happen in the first place) by the cashier. It is creating a large "Payments that have not fully Applied" list. This creates extra work after the fact.
1 vote -
credit card last four on receipts
We've integrated vantiv. When credit card receipts are sent out, they don't contain any identifying info on what the card used was, just 'credit card'. I have a few clients that need at least the last four of the card to be on the receipt so auditors can match transactions up with credit card statements.
Payment Receipts should display the card type, expiration, and last four, as pretty much every retailer everywhere does this.
1 vote -
have kabuto screen shots show up as attachments in the leads/tickets
Right now only the link for the kabuto request comes down into Repairshopr as a lead. You then have to click on the link and go to the request. It would be nice to have any screenshots flow right into the lead from Kabuto
1 vote
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