MrEastwood

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  1. 45 votes
    1 comment  ·  General  ·  Admin →
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  2. 18 votes
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  3. 1 vote
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  4. 2 votes
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  5. 9 votes
    2 comments  ·  General  ·  Admin →
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    MrEastwood commented  · 

    I typically open a ticket then phone the customer (calling them is part of the time it takes and thus should be billed), but the phone number doesn't appear on the ticket itself. I'd start a new Suggestion, but in order to save my votes I'd vote for this.

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  6. 6 votes
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  7. 1 vote
    2 comments  ·  General  ·  Admin →
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    MrEastwood commented  · 

    Oh man... after reviewing this suddenly I see the "run only during working hours" checkbox :\

    How are the working hours defined, and are these the working hours for the customer or us?

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  8. 10 votes
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  9. 31 votes
    6 comments  ·  General  ·  Admin →
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  10. 291 votes
    65 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

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