Brice Widener
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11 votes
We are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..
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Will the communications log ever be available on the android app? This would be of help also.
Our techs would like us to be able to customize the subject line of the emails they receive so they get more info by seeing the subject line - customer, ticket type, etc.