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  • Articles (85)
  • Ideas (315)

    1. responsive design for device repair widget  ·  completed

    2. Easier data review

    3. First Data Integration

    4. Canned Responses Categories - Need to Organize/Cleanup  ·  completed

    5. Allow canned responses in the labor log

    6. Add attachments to responses on Ticket Updates

    7. Import FreshBooks data  ·  declined

    8. Asset data base

    9. Categories - Better list for Canned Responses

    10. Security FAQs

    11. Comment type and public/private for canned responses.

    12. Add canned responses for contracts

    13. Tags and HTML markup for Canned Responses  ·  already works

    14. Allow SLA without Due Date - Response Time Only

    15. We are constructing canned responses of tasks that we perform in order to minimize typing by our field technicians. Having canned response

    16. SLA Management - Response Time and Resolution Time Promises  ·  completed

    17. Add a canned response tag for {{responder_name}}

    18. No reload when changing data

    19. Reply Above Line in email responses

    20. Add Canned Responses feature to "Invoice Email Custom Message"

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