Tags and HTML markup for Canned Responses
Would it be possible to have Tags and HTML markup capabilities for Canned Responses (as we do for PDF/Email Templates)?
For example:
Dear {{customerbusinessnameorcustomerfullname}},
Diagnosis has been completed on your {{ticket_subject}} and it was found that our [service] is needed to resolve the issue.
Please can you contact us to discuss further, meanwhile we will attempt to contact you.
Regards
{{accounttech}}
{{accountname}}
Marcus Johnson
shared this idea
Hey there,
This actually works already. You are able to use the Ticket Templates list of tags in the Canned Messages,
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Anonymous
commented
So, ticket template tags work, but can we get HTML markup? We want to have a canned message that we send out if the client opts in to reviews (because marketr doesn't do this) and our workaround was just to have a canned message we send to them.