General
3763 results found
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Add a "Reprint Receipt" Button to the receipt screen
Add a "reprint" button on the receipt screen after paying a invoice. This way if you need two receipts you can print another manually. I know this can be done automatically in the printer setup, but I only need two receipts when doing credit cards( one for them to sign, and one for them to take with them. Printing 2 automatically for every invoice would waste alot of paper. Currently I have to leave the receipt screen pull up the customer record and print another one from the payment window. Another way would be to change the number of reciepts…
13 votes -
Add a permission option to remove user from ticket assignment
The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.
A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.
In our…
11 votes -
Specific booking reason
I would like the ability for customers to fill out a text box giving specifics on what they need to book their appointment for. I'd like to do scheduling for only remote support and if someone needed help connecting their internet service (remotely) obviously we wouldn't be able to do that. So we can let them know right away. It also helps to be able to know what we are getting ourselves into before calling on the remote because some techs may be more geared towards certain fixes.
5 votes -
Be able to CC another email contact when sending canned responses.
Be able to cc another email contact. We have several companies that have branches all over the country. They send us a ticket which is allocated to their branch, but Head Office wants a copy of the ticket so they know what is going on
3 votes -
Clone Invoice to Estimate
I love the ability to clone invoices and estimates, but I think it would be awesome if we could clone an Invoice to an estimate.
Just ran into this need today, had a client who wanted to order another custom built computer the same as he had a few months back, but it still needs to be run up and approved through the corporate ladder...being able to clone an invoice to an estimate would simplify quoting situation like this immensely.
8 votes -
Option to Rearrange Drop Down Answers for Custom Asset Fields
Hello there,
We have recently started using RepairShopr, and have been adding/editing things as we go to fit our repair process. One of the things that I have been editing is the asset custom fields. If I realize that there is a new option that should be included in our drop down list, I go and add it, and since there is no easy way to rearrange the list options, I've been copying/pasting together a new list.
The problem that I just found with this is that by doing this edit, all of our assets custom field values are retroactively…
7 votes -
Paid/recurring invoice email templates
We've found there ideally should be multiple invoice templates available - especially paid vs unpaid invoices. Sometimes customers, especially business customers, may ask to be emailed an invoice for their records after they've paid in store, and then being hit by a 'Pay with PayPal!' button may make them complain. As well, with recurring invoices we know they're going to pay and we know how they'll pay, so we don't want to risk them going from a 0-cost bank transfer to costing us 2.7% in paypal fees because we invite them to. We do want to invite unpaid invoices to…
4 votes -
marketr template
I can't believe this is not already the case, but Marketr really needs to have a template feature. I understand that we can edit a message each time it is created, but that makes consistency difficult, and it just takes time. I would like to be able to at a minimum set the default message template to something customized, and have that template automatically generated each time I start a new mailing. Even better would be the ability to have a selection of templates for different type of mailings, like newsletters, marketing campaigns, etc.
3 votes -
Serialized Item History
So, we noticed an issue with serialized items. we sell used phones and someone returned a device we sold them and then reported the phone stolen with the cellular carrier. this blacklists the IMEI and now i cant sell the device, but once the serial got returned in repairshopr there is nothing that states that that serial got sold to that customer as the serial gets removed from the invoices after the return, is there any way to add this to the serial history in repairshopr that it was sold to the customer and returned?
6 votes -
Integration with WHM & cPanel
It would be awesome if RepairShopr could create hosting accounts purchased through our website similar to WHMCS.
8 votes -
Make the signature pad larger on mobile screens
My customers sign my intake forms and invoices on my iPhone 6 Plus with a stylus, but this is made unnecessarily difficult by the fact that the signature pad only takes up half the screen in landscape mode, and goes off the screen in portrait mode.
A large phone screen with a stylus should be a great way for customers to sign.
Please make the scaling of the signature pad more intelligent. It should not be cut off in portrait mode, and it should be almost full-screen in landscape mode on a phone.
11 votes -
Customer Returns NOT creating a return in QBO
Currently when a customer returns something it does NOT create a return receipt in QBO. It has to be manually added and the inventory quantitates are off count until this is processed manually. I am shocked that this is not integrated yet!
9 votes -
Allow multi-column worksheets.
I suggest that if worksheets get over a certain length that they should be split into multiple columns on the page, especially if there are no other worksheets on the page. This could either be an automatic feature or perhaps an option that can be set when creating the worksheet or ticket. Currently the only option is to create multiple worksheets so that they will be in separate columns.
22 votes -
Show Tax % and Tax Group on invoice
Our office would like to see a tax % and tax group on our invoices. Our state has dozens of different tax groups we have to report to and when we have hard copies of our invoices it would be a fast check for us to make sure everything is correct.
2 votes -
Synchronize purchase order numbers and ship to addresses to Quickbooks
Along the same lines as many other users here, shouldn't it be a standard feature for RepairShopr to send the customer purchase order number as well as the ship-to address to Quickbooks? We have many customers with different billing and shipping addresses, not to mention multiple locations across the country. This information is a requirement for your customers.
3 votes -
Add Option to Snail Mail Statemetns
Currently the only account statement options are:
-Create PDF
-Email
-Make "$X.XX" PaymentMany of our customers request a "Snail Mail" account statement so they can get us paid. We could definitely benefit from the automation of a one click "Snail Mail" button for the account statement.
7 votes -
Chip and Pin for Stripe.
Please, please, can we get some chip and pin integration for Stripe. It is possible to have this using something like: https://posngo.com/stripe.py
But we need a way to callback from the terminal to repairshopr to bind the payment.
Thanks18 votes -
one central area that shows all areas of communication (estimates, leads, ticket responses, etc)
one central area that shows all areas of communication (estimates, leads, ticket responses, etc)
2 votes -
More Customization of the "{{billing_period_range}}"
We bill out for subscriptions, but a lot of our customers are on Net30 and Net45 Terms. I would like to use the {{billingperiodrange}} on the line item, but when the bill goes out I would prefer to set how many days in advance the billing period range starts. So like today I had a billing for a subscription go out, and it is a pre-pay for May, but the {{billingperiodrange}} says it starts on 04-02-16 because today is when it was sent. It was sent today because I wish to get paid before the subscription…
9 votes -
Allow NON-CURRENCY Payment Methods for ACCOUNTING REPORTS to stay Calculated
We want to track how much work is "paid" for with payment methods like "WARRANTY COST" and "CONTACTED SUPPORT". This way we can run a report and see how much value we "gave away" in exchange for no money.
Right now, using these payment methods gets reported as financial income, even though we're not actually getting paid with currency. It throws off accounting reports and is annoying right now.
The way to fix this would be simply adding a checkbox next to payment methods to "set as non-currency income". Then, payments made with that method would not reflect as income.
0 votes
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