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3762 results found

  1. Improve xero Sync ability

    Hey Guys,

    It might be worth talking to the guys at www.wise-sync.com
    We use them in another business and their sync integration from our PSA to Xero is fantastic! Does everything. Purchasing, inventory, invoices, etc etc.

    Would allow you to really step up your integration

    22 votes
    1 comment  ·  Admin →
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  2. VOID Invoice + Line Items + Payment TOGETHER and Add Void STAMP

    We had a situation where an inventory item was purchased and returned the same day for a purchase of a different inventory item (different price). The customer paid by credit card, so we had to perform a Void on their payment (since refunds only work after 24 hours - after the payment posts). Performing a Void only voids the payment, but leaves the invoice open with items still unpaid. We don't want to "delete" the invoice, because the transaction /did/ occur. We need a way to Void out the invoice we made with the voided payment, for audit purposes.

    The…

    0 votes
    1 comment  ·  Admin →
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  3. Add Time / Minutes Spent, in Ticket Comment View

    When we fill out the 'Minutes Spent' section, it'll go and disappear into a different section (which is fine) BUT, it would be really cool to be able to 'see' this time spent right there in the ticket, either combined total OR just a indication on the ticket comments themselves (individually as they are added)

    4 votes
    2 comments  ·  Admin →
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  4. Returns for Parts (Not inventory)

    The new returns system for Inventory looks great. I think a good idea would be to implement the same type of system for Special order Parts that are not inventoried.

    20 votes
    2 comments  ·  Admin →
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  5. SMS ticket updates - simplify

    The method of contact for a customer is likely to be the same throughout the ticket duration, would it be easier if all tickets comments were sent by sms if sms was enabled and email if not. Alternatively if there was a preferred communication option (email or sms), seems really complicated at the moment in that you need to enable sms, select dont email, insert the sms message and then insert text into the email body. If their was a radio button or drop down that gave an option for sms or email.

    12 votes
    3 comments  ·  Admin →
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  6. Add a "Reprint Receipt" Button to the receipt screen

    Add a "reprint" button on the receipt screen after paying a invoice. This way if you need two receipts you can print another manually. I know this can be done automatically in the printer setup, but I only need two receipts when doing credit cards( one for them to sign, and one for them to take with them. Printing 2 automatically for every invoice would waste alot of paper. Currently I have to leave the receipt screen pull up the customer record and print another one from the payment window. Another way would be to change the number of reciepts…

    13 votes
    1 comment  ·  Admin →
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  7. Specific booking reason

    I would like the ability for customers to fill out a text box giving specifics on what they need to book their appointment for. I'd like to do scheduling for only remote support and if someone needed help connecting their internet service (remotely) obviously we wouldn't be able to do that. So we can let them know right away. It also helps to be able to know what we are getting ourselves into before calling on the remote because some techs may be more geared towards certain fixes.

    5 votes
    0 comments  ·  Admin →
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  8. Be able to CC another email contact when sending canned responses.

    Be able to cc another email contact. We have several companies that have branches all over the country. They send us a ticket which is allocated to their branch, but Head Office wants a copy of the ticket so they know what is going on

    3 votes
    0 comments  ·  Admin →
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  9. Clone Invoice to Estimate

    I love the ability to clone invoices and estimates, but I think it would be awesome if we could clone an Invoice to an estimate.

    Just ran into this need today, had a client who wanted to order another custom built computer the same as he had a few months back, but it still needs to be run up and approved through the corporate ladder...being able to clone an invoice to an estimate would simplify quoting situation like this immensely.

    8 votes
    2 comments  ·  Admin →
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  10. Option to Rearrange Drop Down Answers for Custom Asset Fields

    Hello there,

    We have recently started using RepairShopr, and have been adding/editing things as we go to fit our repair process. One of the things that I have been editing is the asset custom fields. If I realize that there is a new option that should be included in our drop down list, I go and add it, and since there is no easy way to rearrange the list options, I've been copying/pasting together a new list.

    The problem that I just found with this is that by doing this edit, all of our assets custom field values are retroactively…

    7 votes
    2 comments  ·  Admin →
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  11. Paid/recurring invoice email templates

    We've found there ideally should be multiple invoice templates available - especially paid vs unpaid invoices. Sometimes customers, especially business customers, may ask to be emailed an invoice for their records after they've paid in store, and then being hit by a 'Pay with PayPal!' button may make them complain. As well, with recurring invoices we know they're going to pay and we know how they'll pay, so we don't want to risk them going from a 0-cost bank transfer to costing us 2.7% in paypal fees because we invite them to. We do want to invite unpaid invoices to…

    4 votes
    0 comments  ·  Admin →
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  12. marketr template

    I can't believe this is not already the case, but Marketr really needs to have a template feature. I understand that we can edit a message each time it is created, but that makes consistency difficult, and it just takes time. I would like to be able to at a minimum set the default message template to something customized, and have that template automatically generated each time I start a new mailing. Even better would be the ability to have a selection of templates for different type of mailings, like newsletters, marketing campaigns, etc.

    3 votes
    1 comment  ·  Admin →
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  13. Serialized Item History

    So, we noticed an issue with serialized items. we sell used phones and someone returned a device we sold them and then reported the phone stolen with the cellular carrier. this blacklists the IMEI and now i cant sell the device, but once the serial got returned in repairshopr there is nothing that states that that serial got sold to that customer as the serial gets removed from the invoices after the return, is there any way to add this to the serial history in repairshopr that it was sold to the customer and returned?

    6 votes
    2 comments  ·  Admin →
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  14. Integration with WHM & cPanel

    It would be awesome if RepairShopr could create hosting accounts purchased through our website similar to WHMCS.

    8 votes
    0 comments  ·  Admin →
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  15. Make the signature pad larger on mobile screens

    My customers sign my intake forms and invoices on my iPhone 6 Plus with a stylus, but this is made unnecessarily difficult by the fact that the signature pad only takes up half the screen in landscape mode, and goes off the screen in portrait mode.

    A large phone screen with a stylus should be a great way for customers to sign.

    Please make the scaling of the signature pad more intelligent. It should not be cut off in portrait mode, and it should be almost full-screen in landscape mode on a phone.

    http://i.imgur.com/VCOMwrt.jpg

    11 votes
    2 comments  ·  Admin →
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  16. Customer Returns NOT creating a return in QBO

    Currently when a customer returns something it does NOT create a return receipt in QBO. It has to be manually added and the inventory quantitates are off count until this is processed manually. I am shocked that this is not integrated yet!

    9 votes
    2 comments  ·  Admin →
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  17. Allow multi-column worksheets.

    I suggest that if worksheets get over a certain length that they should be split into multiple columns on the page, especially if there are no other worksheets on the page. This could either be an automatic feature or perhaps an option that can be set when creating the worksheet or ticket. Currently the only option is to create multiple worksheets so that they will be in separate columns.

    22 votes
    4 comments  ·  Admin →
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  18. Integration with Livedrive.com

    Those of us using Livedrive.com's unlimited data backup for retail customers would greatly benefit from integration with RS. Potential features would include: Automatic creation and deletion of customer account in LD; Date of last backup; Backup Utilization. As settings in LD are very basic, any additional maintenance can be done within LD. So, as a start, the above features would be great start.

    9 votes
    3 comments  ·  Admin →
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  19. Show Tax % and Tax Group on invoice

    Our office would like to see a tax % and tax group on our invoices. Our state has dozens of different tax groups we have to report to and when we have hard copies of our invoices it would be a fast check for us to make sure everything is correct.

    2 votes
    0 comments  ·  Admin →
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  20. Synchronize purchase order numbers and ship to addresses to Quickbooks

    Along the same lines as many other users here, shouldn't it be a standard feature for RepairShopr to send the customer purchase order number as well as the ship-to address to Quickbooks? We have many customers with different billing and shipping addresses, not to mention multiple locations across the country. This information is a requirement for your customers.

    3 votes
    0 comments  ·  Admin →
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