General
3762 results found
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Payroll App Integrations
I specifically want to be able to export (prefer direct integration through APIs not just a CSV) to Gusto (Formerly Zen) Payroll Service for the time clock records. I am sure others might appreciate that ability into whichever payroll services they use - Intuit, ADP, Paychex, Square, OnPay, etc.
7 votes -
Estimates, Tickets, and Parts Orders do not work well together
The workflow for making an estimate, getting approval, making a ticket, and then ordering parts is cumbersome. Right now,if we get a request from a client for something, we make an estimate with all of the line items on it. There is no-where to put any notes about the URLs that the parts are coming from. For that we need to make a ticket but the charges can't be on the ticket yet. Once the estimate is approved, we have to go back to the ticket and manually add all of the items on to it using the parts order…
16 votes -
sub status under ticket status
can we request to add new option as sub status under just below the ticket status? sub status just to see by internal staff only. coz not all the status we need to show to the customer. therefor for if you can add sub status will be helpful to internal staff to sort tickets.
9 votes -
Photo Attachments
It would be great if you could view your ticket attachment photos real-time in a thumbnail or something in the ticket work flow instead of having to click on them and open in a new window. Then when you click on it have it open up in a lightbox overlay so you stay on the same page and it's not so disruptive. Not urgent, but would definitely speed things up! Thanks!
13 votes -
PLEASE make it possible to rearrange "Saved Search" list (Tickets)
Please give us the ability to rearrange existing lists, primarily the "Saved Search" lists in the ticket list. Basically anywhere there is a list, you should be able to rearrange it! Ticket statuses and custom field types should also be re-arrangeable!
Cheers,
Mick
1 vote -
Close or Lock an Invoice.
It would be nice to have a function that locks/unlocks an invoice. Sometimes my tech has added time after an invoice has been emailed. Currently, we are using the emailed flag as our check, but it does not prevent potential errors.
17 votes -
Change default for assigning tech to tickets
Assigning techs to tickets is helpful but it would be better if the default was not the person who created the ticket. It would be preferred if the default was to not assign the ticket to anyone until a specific tech is chosen.
7 votes -
Improve xero Sync ability
Hey Guys,
It might be worth talking to the guys at www.wise-sync.com
We use them in another business and their sync integration from our PSA to Xero is fantastic! Does everything. Purchasing, inventory, invoices, etc etc.Would allow you to really step up your integration
22 votes -
VOID Invoice + Line Items + Payment TOGETHER and Add Void STAMP
We had a situation where an inventory item was purchased and returned the same day for a purchase of a different inventory item (different price). The customer paid by credit card, so we had to perform a Void on their payment (since refunds only work after 24 hours - after the payment posts). Performing a Void only voids the payment, but leaves the invoice open with items still unpaid. We don't want to "delete" the invoice, because the transaction /did/ occur. We need a way to Void out the invoice we made with the voided payment, for audit purposes.
The…
0 votes -
Add Time / Minutes Spent, in Ticket Comment View
When we fill out the 'Minutes Spent' section, it'll go and disappear into a different section (which is fine) BUT, it would be really cool to be able to 'see' this time spent right there in the ticket, either combined total OR just a indication on the ticket comments themselves (individually as they are added)
4 votes -
Returns for Parts (Not inventory)
The new returns system for Inventory looks great. I think a good idea would be to implement the same type of system for Special order Parts that are not inventoried.
20 votes -
SMS ticket updates - simplify
The method of contact for a customer is likely to be the same throughout the ticket duration, would it be easier if all tickets comments were sent by sms if sms was enabled and email if not. Alternatively if there was a preferred communication option (email or sms), seems really complicated at the moment in that you need to enable sms, select dont email, insert the sms message and then insert text into the email body. If their was a radio button or drop down that gave an option for sms or email.
12 votes -
Add a "Reprint Receipt" Button to the receipt screen
Add a "reprint" button on the receipt screen after paying a invoice. This way if you need two receipts you can print another manually. I know this can be done automatically in the printer setup, but I only need two receipts when doing credit cards( one for them to sign, and one for them to take with them. Printing 2 automatically for every invoice would waste alot of paper. Currently I have to leave the receipt screen pull up the customer record and print another one from the payment window. Another way would be to change the number of reciepts…
13 votes -
Specific booking reason
I would like the ability for customers to fill out a text box giving specifics on what they need to book their appointment for. I'd like to do scheduling for only remote support and if someone needed help connecting their internet service (remotely) obviously we wouldn't be able to do that. So we can let them know right away. It also helps to be able to know what we are getting ourselves into before calling on the remote because some techs may be more geared towards certain fixes.
5 votes -
Be able to CC another email contact when sending canned responses.
Be able to cc another email contact. We have several companies that have branches all over the country. They send us a ticket which is allocated to their branch, but Head Office wants a copy of the ticket so they know what is going on
3 votes -
Clone Invoice to Estimate
I love the ability to clone invoices and estimates, but I think it would be awesome if we could clone an Invoice to an estimate.
Just ran into this need today, had a client who wanted to order another custom built computer the same as he had a few months back, but it still needs to be run up and approved through the corporate ladder...being able to clone an invoice to an estimate would simplify quoting situation like this immensely.
8 votes -
Option to Rearrange Drop Down Answers for Custom Asset Fields
Hello there,
We have recently started using RepairShopr, and have been adding/editing things as we go to fit our repair process. One of the things that I have been editing is the asset custom fields. If I realize that there is a new option that should be included in our drop down list, I go and add it, and since there is no easy way to rearrange the list options, I've been copying/pasting together a new list.
The problem that I just found with this is that by doing this edit, all of our assets custom field values are retroactively…
7 votes -
Paid/recurring invoice email templates
We've found there ideally should be multiple invoice templates available - especially paid vs unpaid invoices. Sometimes customers, especially business customers, may ask to be emailed an invoice for their records after they've paid in store, and then being hit by a 'Pay with PayPal!' button may make them complain. As well, with recurring invoices we know they're going to pay and we know how they'll pay, so we don't want to risk them going from a 0-cost bank transfer to costing us 2.7% in paypal fees because we invite them to. We do want to invite unpaid invoices to…
4 votes -
marketr template
I can't believe this is not already the case, but Marketr really needs to have a template feature. I understand that we can edit a message each time it is created, but that makes consistency difficult, and it just takes time. I would like to be able to at a minimum set the default message template to something customized, and have that template automatically generated each time I start a new mailing. Even better would be the ability to have a selection of templates for different type of mailings, like newsletters, marketing campaigns, etc.
3 votes -
Serialized Item History
So, we noticed an issue with serialized items. we sell used phones and someone returned a device we sold them and then reported the phone stolen with the cellular carrier. this blacklists the IMEI and now i cant sell the device, but once the serial got returned in repairshopr there is nothing that states that that serial got sold to that customer as the serial gets removed from the invoices after the return, is there any way to add this to the serial history in repairshopr that it was sold to the customer and returned?
6 votes
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