3763 results found

1. izettle integration

   Are there any chance? Would help a lot.., As i could actually use it.

   Best regards

   Knut Kiserud

   15 votes

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2. Have the option for bundled elements to be seen on the invoice as individual items.

   It would be nice to be able to have the option of letting the bundled items be printed on the customer's invoice like a package or a kit.

   8 votes

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3. Need access to customer Wikis within the mobile app

   We really need the ability to access to our created Wiki's within RepairShopr from within the mobile app. Instead of having to switch over to a browser, navigating to the website and logging in.

   10 votes

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4. Services billed monthly for a certain number of months

   I have a training business that I sell packages to customers in 2 month, 3 month and 6 month installments.

   I am not sure if repairshopr can do this functionality. I want to be able to sell a customer a monthly package. Take payment for the 1st month and then bill them monthly for 2, 3 or 6 months depending on the package they bought.

   Is this possible?

   1 vote

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5. Ticket notes should be in FORWARD chronological order, not REVERSE order. It's confusing for the customer and ME!

   It's bizarre that the customer should have to start with the solution of the problem, and then read 2-3 comments on the invoice to determine they are in REVERSE Chronological order.
   Seems like adding in an option to have the noted in proper order would be a simple fix.

   Thanks.

   13 votes

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6. Parts Due Date field

   As well as having a date ordered and a date recived field it would be nice to have a DATE DUE field.

   We often order parts that are going to take 6 weeks to be delivered what with snail mail and customs.

   With a DUE DATE RS could then flag any items maybe in the notifications that have not arrived by their respective date.

   This is such a basic request I am shocked that it is not already a part of the parts module.

   It was suggested two years ago but like so many good ideas gets lost on this site.

   Wanna make your program better? We know how. All you gotta do is do it!

   As well as having a date ordered and a date recived field it would be nice to have a DATE DUE field.

   We often order parts that are going to take 6 weeks to be delivered what with snail mail and customs.

   With a DUE DATE RS could then flag any items maybe in the notifications that have not arrived by their respective date.

   This is such a basic request I am shocked that it is not already a part of the parts module.

   It was suggested two years ago but like so many good ideas gets lost on this… more

   6 votes

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7. export to csv

   When exporting tickets to csv we would like to limit by date so we don't have to export every ticket we've ever entered

   3 votes

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8. Quick entry of Internal Comments

   On the Tickets tab when you have all tickets showing, a simple pop up box just for internal comments. Saves going into the ticket and scrolling down. Then back out of ticket to update others. So for technicians who are on the go consistently, this will speed things up no end!

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9. Autoprintr in iOS app

   It would be great if Autoprintr was useable in the iOS app, so we can print the intake forms direct after signature.

   23 votes

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10. RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations

    It would be very useful to be able to create tickets automatically from RMM alerts such as Watchman Monitoring. This would allow us to create automations that would see particular Alerts from any RMM and send automated responses and create a ticket all in one action. Without having to first go to the RMM Alerts and turn the Alerts into a Ticket....This would be a huge time saver.

    It would also be nice if once a ticket was created from an RMM alerts that the Alerts in that window would become hidden automatically to cut down on confusion and clutter.

    44 votes

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11. Manul entry scheduling

    Scheduling would be easier if there were not time sliders, manual entry would be nice for the start and finish time that wish to schedule

    9 votes

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12. Beta Interface, Estimate error

    I go a bug here. I made an estimate for a business, the contact has no last name. When i tried to add a part, it said it could not add a part because the contact had no last name.

    1 vote

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13. Make Cost reflect refurbishing cost(s)

    Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

    We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

    Our work arounds:
    1. Import: Enter the items into the Purchase Orders module Manually, which is a lengthy process because of different phone models, colors, sizes, and price points; each of which requires their own line. Then, add in the serial numbers and receive.
    2. Refurbishing: Physically refurbish the devices and log the parts used during refurbishment using the Refurb Module.
    3. Export: Go to every single product page and copy out the 'Product Instances' table manually, and delete duplicates, and previous instances, etc. to make a .CSV that can be sent on to the wholesaling department.

    OR

    1. Using APIs, create a mass amount of items, with the serial number as the Name, product info (Make, Model, Color, Size) in the description, while setting the quantity and reorder levels at 0 and the desired stock level at 1.
    2. Click the 'Add all low stock items from this Vendor' in our PO. Recieve the devices and enter the IMEI in the serials.
    3. Refurb the devices and log the refurb.
    4. Using APIs, change the 'desired stock level' for all items back to 0.
    5. Manually, click through each products page and scroll down to retrieve the cost prices.

    As you can see, both of our work arounds lead up to retrieving the true cost by manually going to each product page. We need a solution to help us retrieve these costs faster.

    I believe this can be done be several means:

    1. Have an API endpoint on the Product Serials page.

    2. With this we can download a .CSV from our PO, and have an application navigate to the correct product serial pages (using product_ids) and withdraw the table of serials and costs. Yes, this will contain Items that have been sold, deleted, trashed and more but we still have all the items we need in one place. We can simply sort by status and get what we need.

    3. Make refurbishing reflect cost prices. At this time, the system automatically adjusts the cost prices based on values entered on Purchase Orders. This is wonderful, but the system does not make any changes when the item is refurbished.

    4. With this, we would create a new item for each device, with the serial number as the name. After the refurbishment is completed, we would simply search for the products we need, say "X2" for all products with a name starting with X2 (X2000 - X2999) and download the .CSV, with the costs being the true cost after the refurb.

    5. When searching for products using GET through APIs, we are able to use 'sku' and 'query' parameters. When a valid serial number is passed through the query parameter, the information regarding the according 'product' is retrieved. It would be better if the information regarding this serial was given out. Meaning that the information about the product would all be there because the serial is indeed an instance of that product, BUT qualities of the serial which are indeed given to that particular serial, like retail and costs prices, will be displayed, overriding the regular cost price of the product.
       -Using APIs, we can simply search for all the serials in one order, and Viola!

    Overall, I'd like to say that the Refurb and Serial Number additions are really great but more work needs to be done to truly incorporate them into a business system.

    Thanks,

    Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

    We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

    Our work… more

    9 votes

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14. Bank Deposit Reconciliation

    i would like to have a cash control option that gives a quick summery of the deposits that should go into the bank nightly so you would set your draw to the till amount (the amount that you keep on hand) and at the end of the z report or a regular report if needed to be separate it will give you expected cash deposit amount.

    8 votes

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15. Kiosk / Self service doesn't change with region settings (spanish)

    Wonderful program. I love the user interface and all it includes. English user interface is perfect. I have seen some bugs though...

    After changing my region to the closest country to me, I have noticed some buttons and text changing to Spanish on my side (like create ticket button) I am guessing it is because the customer side uses the same resource button and the portal is in Spanish.

    To the suggestion;

    I have set up and wanted to use the self_services page for my clients to use as a kiosk / tablet they can read the Terms and Conditions on, sign, enter in their data and problem, and complete. But unfortunately I am not finding this to be included in the resources that change to the regional Spanish settings.

    Is this possible to do? (Welcoming line, agree check box, "draw your signature here", name fields, Name boxes, mobile number, address, city, state, zip, issue "tell us about your problem" and continue box)

    If not, could we have the ability to alter the html on a custom page like we can for website integration on customer check in? It would be wonderful.

    I understand that your staff is primarily English speaking, and that your target is in that market. That is why I am asking about having some general editable forms that we could translate our selves into what ever language is for our region. Of coarse the tags would stay the same (for="leadfirstname">First name), we could just translate the placeholder="xx" into what is local.

    Possibly even something like an additional general settings page where the text box placeholders could be modified would be a great addition. ( I don't think that the placeholders would cause any problems on the database side of things, but I don't know for sure.)

    That would be a great help. I hope it can be on the radar! I am not sure how many clients of yours would be interested in this but I am ready to upgrade!

    Wonderful program. I love the user interface and all it includes. English user interface is perfect. I have seen some bugs though...

    After changing my region to the closest country to me, I have noticed some buttons and text changing to Spanish on my side (like create ticket button) I am guessing it is because the customer side uses the same resource button and the portal is in Spanish.

    To the suggestion;

    I have set up and wanted to use the self_services page for my clients to use as a kiosk / tablet they can read the Terms and Conditions… more

    6 votes

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16. Integrate with MobileSentrix.com because...

    Hello Everyone. I was told to post on this forum and see what type of user response we would receive in getting Integrating with the users on RepairShopr. I'm sincerely hoping everyone would consider what we bring to the table versus the current supplier base on RepairShopr.

    1.) Aggressive Pricing - Because quality parts shouldn't cost you an arm and leg. We are in the volume based business, and we believe margins don't need to be as high. By integrating with RepairShopr, we could offer a deeper discount to you because of this integration.

    2.) Lifetime Warranty - Because you should have a peace of mind regardless when you bought it. Regardless if it is used, scratched, product not needed, or installed, we take it back which makes us different than the other suppliers.

    3.) Free Shipping & Latest Cut-Off Time - Shipping is free for FedEx Ground for $500 or more and Free 2Day for $1000 or more. Cut-Off time is 8PM EST.

    4.) LCD BuyBack - We actually have it tested in 24-48Hours and payout is much more than our competition.

    5.) Buy Now, Pay Later - We have partnered with Behalf so paying later is an option without having to tie up your cash flow.

    As everyone knows, theres many suppliers out there and its hard to understand who is the better fit for your store in purchasing quality components. Although our pricing is aggressive, we don't want to compromise on quality because at the end of the day, our price can be great but if the quality isn't, we cant retain you as a customer. Our strategy has always been to keep a lower margin and retain our customer base longer. Thank you for your time for reading this and the future opportunity.

    Hello Everyone. I was told to post on this forum and see what type of user response we would receive in getting Integrating with the users on RepairShopr. I'm sincerely hoping everyone would consider what we bring to the table versus the current supplier base on RepairShopr.

    1.) Aggressive Pricing - Because quality parts shouldn't cost you an arm and leg. We are in the volume based business, and we believe margins don't need to be as high. By integrating with RepairShopr, we could offer a deeper discount to you because of this integration.

    2.) Lifetime Warranty - Because you… more

    30 votes

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17. Manual stock adjustment for serialized items

    If you need to add many serialized items at the beginning, there are no Purchase Orders at all. For many B2B companies the stock units comes from different sources, and not always from POs.

    So inability to manage the quantity for the serialized units manually is a huge lack in functionality.

    After all, everyone makes mistakes. If some units were found at the dark corner of the warehouse, there are no POs -- usually. So the ability to update the quantity without a PO is necessary.

    12 votes

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18. Leads mailbox sms turn on and off per mailbox

    We have mailboxes setup for support for customers to email for help. We want them to txt our techs... We also have our website contact form going to a mailbox and we have a voicemail mailbox for our VoIP phone system to deposit the voice mails... I would like to have a backup mailbox to have these notifications to go to. But there is no way we can have that many txt messages going off all the time.... So i would like to see per mailbox notifications... So a way to turn on and off per mailbox email, sms, and in app notifications for each mailbox individually

    We have mailboxes setup for support for customers to email for help. We want them to txt our techs... We also have our website contact form going to a mailbox and we have a voicemail mailbox for our VoIP phone system to deposit the voice mails... I would like to have a backup mailbox to have these notifications to go to. But there is no way we can have that many txt messages going off all the time.... So i would like to see per mailbox notifications... So a way to turn on and off per mailbox email, sms, and… more

    3 votes

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19. Email Notification for tickets created!!!

    PLEASE CHANGE THIS.....
    this is how the email notification for the whole system works, but i have multiple stores i don't know in what store it was created, who created, or other key pieces that i want to see so i can stay up to date on my techs and stores i get we can have it emailed to techs but the email portion needs to be build out and have more description or allow (US) the customer to build out the html and chose what we want the email to tell us.

    A Ticket was resolved Customer: Donna Gibson,
    Number: 2728,
    Subject: iphone 6s screen replacement Wht,
    Type: Broken Screen,
    Initial Issue: iphone 6s screen replacement Wht

    internal link: https://smartcellrepairllc.repairshopr.com/tickets/6978195

    You can disable these emails at any time in the Notification Center

    PLEASE CHANGE THIS.....
    this is how the email notification for the whole system works, but i have multiple stores i don't know in what store it was created, who created, or other key pieces that i want to see so i can stay up to date on my techs and stores i get we can have it emailed to techs but the email portion needs to be build out and have more description or allow (US) the customer to build out the html and chose what we want the email to tell us.

    A Ticket was resolved Customer: Donna Gibson,… more

    6 votes

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20. Different disclaimers depending on issue types required

    Currently I can only see a way to have one disclaimer. Now thats ok if you only perform one type of repair but with phones, tablets,laptops, desktops and so on each can require a different disclaimer depending on the issue type and you can just have one really long disclaimer covering everything.

    Could we not have a different disclaimer for each issue type?
    This would make it so much better.

    5 votes

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