General
3763 results found
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Allow Different Rates in Time Clock
We have different rates for techs, sales, etc. We also have in-store and on-site rates. It would be cool to see an option of assigning certain rates to employees and allowing them to select their rate for clocking in. Right now we have to use a combination of RepairShopr and Toggl for tracking in-store and on-site hours.
3 votes -
Colour code customer names for ticket list.
Colour code customer names for ticket list for ease of viewing a snapshot.
1 vote -
Add an option to set due date (x) BUSINESS days after ticket creation
Add an option to set due date (x) BUSINESS days after ticket creation.
This option would bypass the default (x hours until due) default.Use case: My store is open M-F 9a-6p. We have a 3 business day turn around time. We have tried setting due dates using the automated system but only calculates hours. When we come back in on Monday, the whole system thinks we are behind by 2 days. We could manually set due dates but this would add an extra step where I think it could be avoided.
If this was added, we could start utilizing…
16 votes -
Unlock Pattern Integration Into Customer Tickets
A 3x3 grid that can be used to accurately draw an unlock pattern that can be integrated into the custom field of a customer ticket.
3 votes -
Generate and send time clock reports to a specified email.
I have found it really silly that I have to generate a time clock report, save it, and then email it it to my accountant every week. Time is money. I understand we could make the accountant a time clock admin but most accountants do not want to deal with that. It would be great if we could schedule a report to auto email employee hours weekly, bi-weekly, etc. and have the option to setup a message to go along with it every week.
3 votes -
Have option to create inventory item from repair tickets
Hey guys it would be great if we can directly create inventory items for Tickets that are created. We do a lot of repair tickets but then have to go to inventory then add all the credentials once again. IMEI Photos etc.
I think it would streamline the process for everyone who does in house refurbs.1 vote -
Allow sorting reports
It looks like sorting is a rather large pain point here. I would like to add that sorting the reports on the admin screen would be a huge help. Currently, I have to export the report then edit the timestamp because it prints as a text field with the day first. This sets the field as an alpha sort and it's a tremendous amount of work to reformat the timestamp as a real value. If at least there could be valid date and time fields that would help. Ty!
1 vote -
add next button to inventory item page
Add a "next " or "Next Item" button to individual inventory item pages, allowing you to move to the next item without having to go back to the main list. This will make the workflow of updating inventory items much easier.
3 votes -
Repairshopr subscription invoices in PDF format
Please consider sending Repairshopr subscription invoices in PDF format. This will greatly assist in furthering our accounting automation.
5 votes -
"No Email - Of Any Kind" indicator in ticket comments box
I just found that "No Email - Of Any Kind" was enabled after discovering that even the normal option to send an invoice was not there. I don't recall ever setting "No Email - Of Any Kind". As it turns out, an email to one of the customer contacts bounced which then activated this setting.
The problem is that one could be updating tickets and not even realise that the emails are not actually being sent, because the ticket comment box still shows the button with "Email" on it along with the customer's email address below the button.
It would…
5 votes -
Sorting of Ticket Custom Fields
Ticket Custom Fields are listed in order of creation. They should be in alphabetical order or changed manually.
10 votes -
Allow us to add an approval check box that can face the customers in tickets
Would it be possible to add a feature where we can allow a checkbox or
button to the customer side of the ticket? It would be great if this could
change the ticket from not approved to approved status. But even if its
just an update that would be fine for us.
If not what about putting an option for the worksheets to face the
customer? In the worksheet we have a drop down for approved or not
approved. But on the customer side it only shows the worksheet name and
question?4 votes -
User - Modification
Allow deletion of disabled users
Allow email accounts for disabled users to be used for a new user without creating a dummy email to over ride.
Allow email accounts in users to be the same
---Technicians group can all share tech@.....comDo not force email account for new user
3 votes -
map link
In the mobile app, in the customer section. There is a button for phone which is great. Please add a map link next to it so the customer can be called or their map location can be accessed more easily
1 vote -
Ringcentral Integration
For those of us who use RingCentral would be awesome RingCentral & Repairshopr could integrate.
who else uses RingCentral?
6 votes -
Custom Invoice Message Templates
Add the ability to setup templates for the Custom Invoice Message.
1 vote -
Customizable Notification Templates
I would like to see an option to change all the different notifications how they are formatted. I would like to be able to use data fields and insert links.
Allow for the subject and the body to be changed.Currently getting notifications via anything but email is useless as you do not get a hyperlink to go to the item. Also there is alot of wasted space on shorter messages like Pushover and SMS.
Emails are hard to manage because they dont follow rules very well.I would rather use something like pushover for my notifications leaving my email…
1 vote -
Pending Ticket Charges
Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.
So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.
4 votes -
Start/stop timers from the new Active Timers page
This would immediately save a lot of time for me. Managing timers for multiple tickets at once in the shop is a slog, and I'd love to do it from one page.
It would also simplify the process for site visits, since I could keep that one page open in a tab on my phone. Opening the individual ticket page can take multiple minutes in areas with bad phone service.
2 votes -
Customers / Companies' managers approve employee tickets
We would like that when a ticket is sent from one of the contacts of a customer, a dedicated person (manager) of that company should be able to review the ticket (Approve or Decline). Only once approved should the ticket end up in our open queue.
Basically, the manager of our customer would like to authorize tickets sent from their staff before we can proceed to work on the ticket. Hope that makes sense.
6 votes
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