General
3763 results found
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Please include the ticket contact in the tickets INDEX api.
Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).
Please show the assigned ticket contact in the INDEX api (/tickets).
I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.
3 votes -
grey pre-written example text in subject field
When creating a new ticket, for instance, you have to enter a subject. In our company (Apple repairs) we use this field to enter info like 'MacBook Pro A1278-M2012". Now especially our part-timers have trouble following these guidelines for a clean overview, thus we currently use the feature to overide this field with the requested info as 'devicename model - reference' which has to be replaced by the right information.
Maybe it would be a small update for repairshopr to have some text, maybe in grey instead of black, pre-writtin in this field wich will dissapear the moment you start…
1 vote -
1 vote
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Drop the price to integrate with MSP
Seeing many companies offering similar products, but none charge extra for MSPs. $99.99 plus 29.99 for MSP integration is steep.
1 vote -
Don't allow an uninvoiced ticket to be resolved without a reason.
If you resolve a ticket they go away, if someone resolves a ticket that should have been invoiced we lose that money. if RS forced you to supply a reason and that was added as a private comment to the email (or even added to the communication log as (ticket #4456 marked resolved with no invoice. Reason: "this reason")
4 votes -
Recur Billing -Proration/Extension Billing options for NEW subscription/devices added to existing subscriptions
So the problem I see lies with the way recur adds new devices to an existing customer then bills yearly at a specific date based on the then current quantity regardless of rather each device/subscription was active a year.
Example, We sell our current client a yearly MAV subscription on a service call, setup yearly auto billing per their request. Three months later they request one more device be added at another yearly fee, then 2 months later 1 more and so on (our yearly fee is charged upfront each time). The problem is unless I extend and billing out…
27 votes -
RepairShopr-Zapier-Google Docs integration
Please consider the integration changes below:
- Populate dropdown items with the values specified (e.g Yes or No) and not a number (e.g. 106461), depending on the answer.
- Also adding individual worksheet items as variables.
- Simplified date and time-variable display e.g. 2019-07-26T10:25:00.748+02:00 (current) to 2019-07-26 10:25:00 +0200.
0 votes -
Automatic addition of line item to an invoice
This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
A particular example is a invoicing fee.12 votes -
Invoice visiblity to staff
We would need to be able to set Invoice visiblity in the Security Group to "view mine" similar to Tickets.
The reason is that when we use technicians outside of our own staff (when they are on vacation or we need rush jobs), we don't want then to see all our tickets/invoices/customers etc. I managed to configure the tickets to work fine with the Security Group editor by creating a new group for extra staff. They can see only tickets assigned to them, but I have to let them see all our Invoices so they can take the customers signature…
3 votes -
Updates to Stocktake
can we suggest some improvements for stocktake?
the scanning section needs to have the barcode and the lookup, next to each other, so if the barcode doesn't work you don't have to scroll up and down.
also the lookup section - it would be great if once you have entered the QTY it reset and put you back ready to enter the next one.
Stocktake reports...
we need to be able to sort the items by qty difference and value difference. rather than have to scroll all the way through items that haven't changed.
these few changes will make it…3 votes -
Ticket automation to change status of ticket when appointment has passed.
I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.
for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.
1 vote -
Add bulk action bullets to Parts
I think it would be much faster to click bullets or check boxes for marking parts received today. In addition I think the action mark parts ordered today would be a nice feature as well.
1 vote -
list relevant asset name on tickets screen
For quickly viewing jobs by an asset number, or relevant part number. (for example by scheduling when scheduling needs to see what assets are in the shop without opening each ticket)
Currently Im manually putting the asset thats being repaired in the subject. However, it would be very helpful to have the asset populate on the table and in the downloadable CSV file.
1 vote -
Zoho Calendar Integration
Synch RepairShopr with Zoho calendar. The two integrations you support Gsuite/Office 365 are both high cost/user compared to Zoho email/calendar.
10 Techs at $6/each/month is quite a bit more than 10 Techs at $1/each/month.
Zoho makes great email but having to use two calendars is inefficient.
0 votes -
Vendor access/Dispatch
We have a few outside vendors, like general contractors, wiring contactors data recovery and outsourced tech shop. In Autotask you could assign a vendor to a ticket and the info would be emailed to them, and they would communicate via a 'sub' ticket.
3 votes -
Accountant Accounts
We have an outside accountant that mainly pulls reports and timeclock. I would be nice to have a free accountant account that we could link to your QuickBooks accountant.
3 votes -
MSP Re-Pricing
The pricing for the Current MSP toolset at $29 per user is higher then we paid for Autotask (If we had 3 users), think if we need 5 or 10 users, for $389 a month I would not be with repairshopr. I think a better model would be more like the premium feature pricing. I would pay $10 a month (Per RepairShopR domain not per user). I would pay $10 a month for WebHooks.
As I am already using ITGlue I had an API sync built that does what I need (Thinking of putting up on github), and as its…
3 votes -
Make Bundled Items Stackable in Estimates/Invoices
Currently, when you add a bunch of bundled items to a Ticket or Estimate/Invoice, you get a separate line item instead of combining the quantity. It would be neater if we could edit the quantity and stack the items so that the results don't appear so messy.
4 votes -
GLOBAL ASSET CUSTOM FIELDS
many assets may have different types, but common fields. Such as "asset location" or "asset owner " or "asset birthdate." Currently we would have to create each custom field, inside each asset type. Id like to see the ability to create custom fields right at once for all assets.
1 vote -
Attach existing appointments to existing tickets
Quite often in our shop an appointment is scheduled before a ticket is ever opened. I am looking for a way to link a stand alone appointment with an existing ticket that doesn't involve deleting the first appointment and recreating it from the ticket.
We currently have the ability to create an appointment from a ticket, and this provides an easy to follow link between them. Can we have a simple "adopt" tool (or something like the leads merge function) that can claim an appointment and pair it with a ticket?
5 votes
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