General
3763 results found
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Update ticket status automatically within the canned response option.
I love that we now have the ability to change the ticket status from within a comment, but I would love to see it go one step further. I would love to be able to attach a ticket status to a comment automatically, when a canned response is used. It seems that, at least for my shop, if we are writing the comment ourselves then its easier to remember to change the status. But there is something about using the canned responses that bypasses that whole thought process. I can spend a lot of time every week asking my techs…
2 votes -
is there a way to have appointments made in the linked google calendar show up and "block" RS appointment times?
I have setup and linked a google calendar for repairshopr appointments only. I would like to be able to block out hours of time in the middle of the day so customers will not book times there since there is no way to do this in repairshopr. It's only "This day=this hour to that hour" blocks. If I make an appointment on the google calendar, I would like it to show up as already booked in the repairshopr calendar.
1 vote -
1 vote
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Being able to rearrange credentials for a client
I'd like to be able to drag the different credentials I have added to a client.
For example workstation username/passwords, I'd like to keep them together so if I add a router log in and the next day I add another new computer I want to be able to drag the router to the bottom of the list.3 votes -
Add the option in Contracts Manager to download in CSV
To be able to download to CSV would be a simple function to add, but it would be useful as there is no option for notes to be added in contracts Manager.
Example: when chasing contract renewal.1 vote -
Set appointments on the road with the RepairShopr Mobile App
The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.
2 votes -
Add Change Client to Ticket Automation
We receive email notifications from Datto and BitDefender that come in and are not assigned to a client.
Based on the content of the originating email, I could easily set the client for each ticket. But that is not an available choice.
If I get ten threats detected over a weekend, I have to come in on Monday and manually set each and every client and contact.
It's absolutely not scalable.
Please allow us the ability to change the client on a ticket based on data contained within the original email support request.
1 vote -
Create a "Free Text" field for Custom Fields
Is it possible to have a "Free Text" custom field type that we can edit right there on the ticket page without the need to click Edit, then make your change, then click Save every time?
As an example, we have a very large workshop and need to track the physical location of items quickly & easily. In a single day, we can have a watch pass through 7 different storage locations with some techs having 30-40 watches passing through their hands. We need a super quick way of changing the location of watches as they move around the building,…
3 votes -
Being able to mark a invoice as bad debt
When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.
118 votes -
Allow edit Check Number / Reference Number on Edit Payment
Allow edit Check Number / Reference Number on Edit Payment
don't forget to sync that back to qbo if that add on is enabled1 vote -
please have a 50$ per year tier that only allows maybe 5 invoices per month
I'm just experimenting and this may fit what I want to do, but I can't spend 550/year at this point. From your side though this would be good also as eventually some businesses do grow
1 vote -
appointment duration
Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?
For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?
10 votes -
Making State/Province field in customer address able to untick and set as not required
In the UK we most likely do not use county names as many of popular counties have a bit long and annoying to type names, like "Cambridgeshire" or "Greater Manchester". We mainly rely on postal code, city and street address to get the proper address details. My proposal is to just change this particular field property to be able to untick it as required. I know that there is an option "Require address" which can be unticked, but this makes the whole address block (street address, postal code, city) non-required - I would rather avoid passing the form with an…
1 vote -
Customer Portal Permissions - Credentials Delete/Edit/New
Customers can only "View All" and "View Mine" on credentials marked public, but are unable to update or add new entries.
Please add these options to Customer Portal Permissions:
Credentials - Delete
Credentials - Edit
Credentials - NewAll new entries made by Customer can be listed as Public, but this way they can share passwords with MSP in a secure manner.
3 votes -
SMS Invoice or Estimate to Customer
Have the ability to SMS an invoice or estimate as a link to a customer's mobile number. A competing work flow software (Servicem8) allows sending an invoice or estimate as a link to their mobile number, and the customer clicks the link to view/pay or view/approve the invoice or estimate.
4 votes -
{{asset name}} Using this to auto fill templates, can we make it work with multiple assets on one ticket?
What I would like is to use {{Asset Name}} to send text messages or emails like "Hi Customer Name your iPhone X is ready"
Though when they have more then one asset on a ticket could we make it, "Hi Customer name your iPhone X and iPhone 8 is ready"1 vote -
Asset Credentials
We would love the ability to have credentials on assets the same way we do for documentation and customer details.
2 votes -
Give the ability to change due date from main ticket screen
Give the ability to change due date from main ticket screen. It would be nice to be able to change the due date on the main ticket screen ( like we are able on the status) instead of having to open ticket and edit due date and save it.
9 votes -
Spiff
Add a function that allows us to Spiff pay per client. I use 1099 sales rep and they get paid recurring per client they are monthly RMM clients. In Novemberish/December a post requesting this had a high amount of votes and comments and now it is gone
3 votes -
Allow square payments to be processed on the second screen app for iOS
When checking a customer out via the web app have the second screen app open square and allow the customer to swipe in the same way as Repairshopr lite. This would finally give square users a terminal like experience we have wanted with a customer facing device. We can throw the ipad in a square stand or other locking stand facing the customer and have a professional looking full solution for display+signatures+card
31 votes
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