We receive email notifications from Datto and BitDefender that come in and are not assigned to a client.

Based on the content of the originating email, I could easily set the client for each ticket. But that is not an available choice.

If I get ten threats detected over a weekend, I have to come in on Monday and manually set each and every client and contact.

It's absolutely not scalable.

Please allow us the ability to change the client on a ticket based on data contained within the original email support request.