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855 results found

  1. allow scanning tickets within POS Module

    I'd love to be able to scan or enter in the customers ticket number in the POS to bring up the attached invoice total and have it total it out that way. Is this a feature that exists or do you plan to implement this in the future?

    1 vote
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    8 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    This should already be working, check with support if you are seeing an issue with it.

    Right now, if you scan a barcode on the POS for a Ticket, and that customer has ONE open invoice, it will pull it up in the POS.

  2. Mark zero balance invoices as paid so they dont send 30 day past due notices

    Mark zero balance invoices as paid so they dont send 30 day past due notices

    3 votes
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    0 comments  ·  Admin →

  3. Receipt Printing - Paper Cutting after each Invoice copy

    We are using the cloud printing that works great, however we print 2 copies of every invoice and the printer does NOT cut the paper for each copy. Would like to be able to set the receipt printer to cut the paper after each invoice when more than one copy is printed.

    5 votes
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    0 comments  ·  Admin →

  4. Please add support for Mac Hardware items, like signature pads that work with Apple, receipt and label printers that work with them please.

    1 vote
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    1 comment  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Hey there- the printers/scanners we link to DO support Mac, the topaz won’t, and there is no device that exists that we can list.

    We’ll mark this as complete, as you can currently do everything except the topaz.

    Thanks!

  5. Show total amount due on customer payment page

    On the customer details page, the total dollar amount of unpaid invoices is shown; however, when you go to make a payment on multiple invoices for that customer, the total isn't displayed, just the amount due for each individual invoice.

    Please add a "total due" on the customer payment page, that adds up the total amount of unpaid invoices. This could be added to the last row of the "Open Invoices" table on the "Invoice Balance Due" column.

    Also, please add a simple calculation that displays how much money is left to apply to invoices--that is "Payment Amount" minus "Total…

    1 vote
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    2 comments  ·  Admin →
    completed  ·  Erik responded

    Thank you for this suggestion! In a recent update we’ve added a balance total on the customer payment page when multiple invoices are outstanding.

  6. 3rd Option for Leads - add to existing ticket

    allow adding the new lead as an update to an existing ticket.

    15 votes
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    completed  ·  3 comments  ·  Admin →

  7. OPT OUT INDICATORS

    Hey guys,
    I've noticed that quite a bit of our communications with our clients has fallen on deaf ears because they have opted out of SMS or EMAIL. Right now the only way I can see who's opted out of what is by running a report. My goals is to increase communication effectiveness with our clients.

    With that said, can we get a... BOLD RED SMS OPT OUT | EMAIL OPT OUT so we know when we look at a ticket and attempt to communicate if the client is even going to hear us? That way we won't waste our…

    1 vote
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    completed  ·  2 comments  ·  Admin →

  8. Allow API access to add attachments to tickets.

    I'm working on a program that will allow my clients to create a ticket directly from their computer by pressing a specific hotkey, or using the system tray icon. I would love to be able to include an attachment in the form of a screen shot to every ticket generated this way.

    11 votes
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    0 comments  ·  Admin →

  9. Have a way to send emails in Marketr to only certain customers

    We have business and residential customers. It would be great to be able to send targeted emails to each group based off of their customer type either residential or business... There are times when we want to send out marketing emails to one type of customer that does not pertain to the other so it would be great to have some way of sending out more targeted emails.

    3 votes
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    1 comment  ·  Admin →
    completed  ·  Robert Reichner responded

    You can currently do this using Customer Lists. We also plan improvements to make this more powerful in 2015.

  10. Option to print a copy of paid invoice at checkout.

    When we create an invoice from a ticket and are cashing a customer out, at the end of the cash out process we want to print a PAID copy of the invoice for the customer. Currently, we go through the entire process, are able to close the ticket but have to wait to be dumped at the customer info screen, re-click the invoice and print a completed copy of it. This makes the checkout process almost painfully slow. Would be nice to have a quick print option so we aren't wasting valuable time.

    1 vote
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    1 comment  ·  Admin →

  11. Dashboard Reminder Screen needs to be more informative & interactive

    The Dashboad Reminder Screen offers no real value or use with the exception that you know 'something' has to be done.

    10 votes
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    26 comments  ·  Admin →
    completed  ·  Rajesh Agarwal responded

    Hey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.

    If there are VERY specific things you think we missed, feel free to comment here – but it might be better to start a new suggestion with very detailed examples of what should be added.

    Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new

  12. Add Manual Item

    It would be great to have a manual item list that says software. So when adding a manual item and it lists, labor, hardware, depoist, other, can we have the choice of Software?

    1 vote
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    0 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    This is driven off your Inventory Categories. If you add Software, this should show up!

  13. Allow CSV export of Employee Comission Report

    Would be brilliant if this was possible like it is on other reports.

    1 vote
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    0 comments  ·  Admin →

  14. Intake form

    How about offering different font sizes for terms and conditions on intake form? Possibly even line spacing?

    1 vote
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    0 comments  ·  Admin →

  15. Allow for changes to items/descriptiom in POS

    It would be so handy to be able to change quantities in POS. Eg 10 x cam stacks (instead of clicking the item 10 times and have it appear 10 times on the receipt) and if we could change the description, or add to the description of the item, this would be great too!

    1 vote
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    0 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    This can be done either scanning from a barcode and selecting quantity or by creating an invoice which allows editing of the Description. For now we probably won’t surface that in the POS.

  16. Add "Referred By" to View Customer Detail screen

    Could you please add the information for Referred By to the View Customer Detail screen? It's really useful information for building customer rapport when the tech can reference how they came to be a client. It would be nice to see this info right on the customer info screen, maybe below the customer's phone and email info on the left?

    Thanks!

    1 vote
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    0 comments  ·  Admin →
    completed  ·  Erik responded

    Thank you for this suggestion! In a recent update we’ve added “Referred By” to the Customer Detail page.

  17. Due Date Notification

    Can we add due dates to the notification center, that way we can add the function that when a ticket reaches its due date, we can be notified by sms. We have 20-40 computers in our shop at any time and I feel this would really benefit our workflow.

    5 votes
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    3 comments  ·  Admin →

  18. Add bundles to POS

    Hi, I need to be able to add bundle items to POS so when a receipt prints it does not itemise the cost of items but just prints it as one service. Currently I can see no way to do this?

    2 votes
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    4 comments  ·  Admin →

  19. Cancel Ticket Status

    Hi Guys,

    Would it be possible to add a "Cancelled" status to tickets? :)

    This would be great for future reporting etc as if a client cancels - it's not necessarily "resolved"

    Thanks.

    1 vote
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    2 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    There’s a “Canceled” option if you click edit on a ticket. You can also create a “Resolved – Canceled” ticket status if you like.

  20. Template Customization

    Hi,

    Can you make all of the template tags available among all templates? If you can do this, we would be able to create the template style we want for tickets and invoices.

    1 vote
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    0 comments  ·  Admin →
    completed  ·  Robert Reichner responded

    We currently surface tags that are reliably available for various kinds of templates. If there’s a specific one missing, please let us know!

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