General
3763 results found
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Enabled Portal User by default
Will be very helpful to enabled by default Portal User when create a user or ticket. Some times technicians forget to check the option. And before there use to be a this option. After recent updates now is not possible.
6 votes -
Allow us to set certain labor items to NOT subtract from prepay hours.
We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.
I would like to be…
21 votes -
Export a .csv sheet from the Invoice tab
I believe it would be beneficial to easily export a file/ report of past due invoices from the invoice tab. My team has been manually copying and pasting from the sit screen into a google sheet as a workaround. While effective, it is not efficient.
3 votes -
Christmas Club
Hi Guys, Xmas comming, many customers start to ask us can they pay deposit for phones, laptops for Christmas. Im just wondering what will be best option for us to do it, customer will pay few times , for example
iPhone 11 64GB Purple 699 , customer will pay today 100, next week 100, 3rd week 80. how to track that , print ticket with amount paid and outstanding amount1 vote -
Mailtracking
We currently use Copper CRM and they have built in mailtracking for outgoing emails from within App. On top of that, we use Gsuite and I have a paid Mailtrack Pro account for my Gmail.
Having outgoing email from RS being tracked and reported would be awesome. Also when sending to clients from within Gmail or other email client, setting a BCC addy that goes back to RS and adds that correspondence to the client account communication record.
1 vote -
Automation Option to Not Add Comment to Ticket
We use the automations to send messages Slack and in turn to Google and Amazon assistance to notify techs of status changes and the such. The automations leave a comment each time they run stating automation ran and posted to Slack.
Normally that would be fine, but with the number of automations we have the feed can get cluttered with long lists of automation comments.
It would be nice to have an option checkbox in the automation to not post as ticket comment. That way we could send messages to Slack and our Google and Amazon assistance without the ticket…
2 votes -
Create a robust ticketing system for refurbs
Hello everyone. I would like to suggest a more robust refurb section. Something similar to the current ticketing system when creating repairs. Things I would love to see in in it:
Referb Ticket page and refurb ticket labels
Worksheets
Status and updates
Optional custom sections for more details as needed
Have worksheets be printable with large ticket.0 votes -
Show that invoices have been printed and corresponding report!
I would like a feature that shows a check if an invoice has been printed. We have multiple techs running calls. A lot of times, they close a ticket and create an invoice but do not actually print the invoice. We then show the job as finished but the customer never gets an invoice mailed. I'm proposing just a check box that shows the invoice has been printed. Also, I would like to run a report and see if we have any invoices that have not been printed.
Thanks!
2 votes -
New Outtake Form on Reworks
There needs to be an option for a new outtake form on a rework job instead of copying the old outtake signature to the new ticket. Maybe an option to either copy or not, that way when a customer comes to pickup the rework, they can sign that they are picking it up again.
4 votes -
to be able to email customer documents from document center thru tickets
We would like to be able to email customers documents from document center from inside the ticket
9 votes -
Have an end date for reoccuring invoices
Can a field be used to specify an end date for reoccurring invoices (Without having to assign it to a contract, etc). Additionally, where you specify how often to run, can you have the option of "Once" along with annually, bi-annually, monthly, etc.
1 vote -
Bulk download selected invoices in PDF
Hello,
can you add a feature to download multiple selected invoices in PDF?
42 votes -
Automatically apply customer credit(s) to non-recurring invoices
There is a function to do this with recurring invoices, can we make this applicable to non-recurring ones now too please?
4 votes -
Duplicate Purchase Orders
We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"
10 votes -
Ability to supply per_page parameter on API endpoints
The fact that the endpoints have a set per_page amount hardcoded for pagination makes things very inefficient. For example, we have over a hundred products in a particular category and our web application uses the RepairShopr API (proxied) to retrieve a list of all those products.
Since the static per_page value the API uses is 20, it means the application can only retrieve 20 per call. So it ends up doing like 15+ calls and taking over 30 seconds to load the basic data it needs.
If the client could specify how many records to return per page, it would…
3 votes -
Input Purchase Orders > Supplier Invoices
Currently POs feature is quite vague. There is very limited information that can be added. I am suggesting that:
- POs can be used to log a current purchase order (and this would include individual items that were ordered and their cost).
- There's often delivery charges attached to a PO. This needs to be added.
- POs would be linked with both parts and inventory, giving us the users the ability to decide if items in a PO should go to parts or inventory. Repairers who don't have a shop most often do not need a big inventory, but order specific parts…
10 votes -
1 vote
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Tag other users in ticket notes.
We need the ability to tag other users like technicians or office staff in tickets. Our procedure for device repair involves more than one person sometimes, and currently there is no way I can tag someone else to go look at a tickets notes if they need to be involved.
2 votes -
Change Custom Asset Field Titles
If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
This can be reversed by putting the original name back in place.There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.
In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.
Ideally, the names/titles of custom asset…
8 votes -
Add option for PDF attachment when sending estimate emails via API
I can hit POST /api/v1/estimates/{id}/email to send an estimate email to a customer however it doesn't provide an option to include an estimate PDF attachment like the RepairShopr UI does.
This is unfortunate because our estimate email design does not accommodate for lineitems - we always send it with the PDF attachment when sending via web and the email itself says "We've attached your estimate to this email"
3 votes
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