General
3763 results found
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View Customer Detail Screen
Directly under Customer Info box is the Communications Log box and Contacts box. You might consider either making these boxes movable or customizable or having the boxes most often used directly under the Customer Info box: Tickets on the right and Invoices on the left.
4 votes -
Allow Marketr to use ticket problem types to trigger different templates
It would also be great to allow Marketr to use Ticket problem types to trigger different templates. For example - We use tickets for onsite appointments with a problem type of onsite. However I don't want to send the standard marketr template for all tickets.
So it would be great if you could apply marketr templates to tickets with a certain type.7 votes -
Invoice Page Column Change
Can the "status" and took payment" be streamlined. So that "Status" will be changed to "mailed". "Took payment" will be "Status" with clear words instead of locks, that are color coded the same as the banner.
Like this: http://i.imgur.com/mSoobX4.png
Also it would be nice if columns
1 vote -
Integrate with TimeTrade
Integrate RepairShopr with Timetrade.com online scheduling system. / http://www.timetrade.com/products
1 vote -
Make parts of bundles customizeable within a category
currently the bundle item only allows to assign specific items to a bundle. When using this for repair bundles that include various parts and labor, the current system requires a laborious effort in creating a new bundle for each variable; such as screen repair of device using different colored glass.
ie. a sunsung s4 screen repair requires that I make a bundle for red, black, blue, white, pink, etc...
if the bundle item was able to accept a category that uses a part search restricted to a category, or even better if items can have relationship links made to the…
4 votes -
Notification when ticket is closed
We like a follow up with a customer a few days after they pickup their computer. It would be great to have a reminder assigned to the person that makes these calls when the ticket is closed.
3 votes -
Client Portal - add "Hide Invoice" for better client portal filtering
This is hopefully simple...
Add a hide invoice button to the client portal "open ticket" area...
Also... it'd be great to not have a 20 ticket limit in this area. Maybe add pages to this...
Right now, our larger clients are having a VERY DIFFICULT time using the portal due to these limitations.
Thanks
11 votes -
3rd party payments
We currently have partner locations that resell our services and/or collect devices for a commission. However, we allow these locations to secure upfront payment and then they pay us the repair amount minus their spiff.
I'm aware that you have planned spiff traffic, but I think this is still separate in terms of how it should be accounted for.
This would also provide better tracking for deal sites like groupon, eBay, etc.
1 vote -
Filter by Time options for invoices and tickets
Within the Tickets tab or Invoices tab, it would be great to have the ability to filter by time for tickets and invoices. For example, on the tickets tab we might have 2 or 3 pages of tickets and to see what has come in today, we have to arrow over to page 3. It would be great to have the ability to filter for "today" or "Yesterday" or "Last week" or "This Month", etc.
3 votes -
Creating Appointments after adding new customers
New Customer comes in looking for home services. I create the customer setup appointment from new customer screen. After creating appointment. I get a summary screen. There is no way to print that screen. I back space to view customers home screen, refresh the page and still no appointments shown to print out. I have to go to tickets re-setup the appointment just to get a print out to give customer? Can we simplify this process. A waiting customer is not good.
1 vote -
Add option to Appointment Booking Module to allow time between appointments for single technician
I am a single technician, and I need to allow travel time between appointments. When there is more than 1 technician on staff, this is normally not an issue. So it would be great if, when there is only 1 technician on staff and available, there was an option to DISALLOW customers from scheduling an appointment for X number of minutes following any currently scheduled appointments.
2 votes -
Workflow Reminders
I know we already have a daily and hourly diagnosis reminder that is sent through email. Would it be possible to add a feature that reminds technicians of general workflow? Not only diagnosis reminders, but a simple time untouched reminder. I think it would also be better if this was not done through email, but through SMS. If not SMS then I suppose it could be setup through Slack.
1 vote -
Tracking Salary/Wages for employees
- Add individual employee wages.
- Generate repaorts for a selectable time frame with wages/salary earned.
- Possibly a feature that shows whether or not an employeed has been paid for that selected time.
36 votes -
Reminders
Be able to filter reminders by tech
8 votes -
Tickets Dashboard Memory
The Tickets screen does a great job of remembering Grouping but does not remember (for example) the selected technician. So in terms of job management this is the main screen that each of our techs uses so it would be nice if it could hold this information when flicking back and forth between screens as it does with Grouping
Thank you
Greg Williams
Lincoln Computer Centre1 vote -
tag location title to logs of slack intergration for Big Chain accounts
Add the locations title to the slack update so if you have big chain account with multiple stores you can differentiate between the updates in your slack log.
1 vote -
Add the ability to add more fields to the 'devices widget'
Let us put, for example, manufacturers, etc.
This would let people select that they had a mobile phone, then the manufacturer, then the model, IE,
Mobile > Blackberry > Blackberry Bold 9000 > Black > Orange > Problems
31 votes -
QuoteRoller - Proposal Software
We need the ability to integrate with a proposal software
1 vote -
Inventory Customer Purchase History
It would be helpful to have the ability to see which customers purchased inventory items. Perhaps, something is on sale, you sold some, however to find out who purchased during the campaign is not available. Drill down to the actual sale invoice would be another great benefit too.
17 votes -
Customer Profile Request
An environment variable that we can put in the canned responses or marketr campaigns that insert the customer online profile link.
4 votes
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