General
3762 results found
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Reference Additional Addresses in Templates
I really like the additional address feature on the customer profile. I would like it even more it there was a way to reference them, like you can the main address, in templates like invoices and receipts.
4 votes -
Enable QuickBooks Online Message to Customers
There should be a way to allow Repairshopr to modify the "Message to Customers" field on QBO invoices so that you can input bank details or other nformation as needed.
3 votes -
Reorder "Email Rules"
Can we have a way to reorder the Email Rules? Small issue, but right now they only stay in the original order that we enter them, so domain names are all over the place, we have to search to see where they are in the list instead of them being organized alphabetically for instance.
1 vote -
Enter a colour option in the inventory.
In my case its for mobile phone screen and chassis colouring. It will help keep better track of my inventory but more specifically it will help customers in the web intergration to choose which item they want to purchase for repair.
1 vote -
Add Phone Servie vendor support
Could you please add Crexendo to the list of integration features. They are a hosted VOIP solution.
1 vote -
"Search All Things" - Wiki
It would be helpful for the "Search All Things" box to search for Wiki's that are attached to a customer.
1 vote -
Articles for check-in with labels
During the checkin process have a section or even a "Custom Field" that enables you to add specific items that the customer is checking in with their computer. This list should be able to dynamically expand but just adding another line. Upon checking in the computer a label for each item in the "Articles for Check-in" area should print.
This way every item that a customer leaves with you can be labeled and tracked. For instance a laptop charger, USB dongle (mouse or wifi), bag or carrying case, external hard drive, etc.
Then if you implement a check out procedure…
1 vote -
UNIQUE SUBDOMAINS so that Ticket, Estimate and Invoice Numbers MATCH the HTTP URL LINK
What needs to be done so that we don't all have to share a global consecutive numbering system for Tickets, Estimates, Invoices, POs and other numbers in RS? Our team constantly loathes the confusion between the URL numbering vs the actual instance number we're trying to look at.
In most other systems (ZenDesk, FreshDesk, ConnectWise, TigerPaw) the URL matches the associated module instance. This makes it SUPER EASY for us to pull up a ticket or invoice by direct URL, instead of having to nav to the Customer Profile or search box first. Examples:
Support ticket #123456 would use the…
2 votes -
Allow upper limit on auto-charging card on file
Allow for an upper limit on what can be auto-charged to credit card on file.
Example: Customer says we can auto-charge their card for their monthly service agreement so long as it is under $1000. To accommodate that, we have to proactively view all the misc charges to make sure it won't exceed that. If it does, we have to either email them prior to it going out and give them an approx cost, or pause the recurring schedule.
This is another situation where having invoices created as drafts would be super helpful (and I'd prefer to see that done…
1 vote -
Updates to Recurring Invoice Schedules
Just some minor ideas we'd like to see integrated into the recurring schedules model now that we're starting to heavily move into recurring revenue plans. These would be nice upgrades:
Allow us to set the schedule template defaults for fields like "Invoice Billing Terms" and "Period Mode". At minimum, make the default "blank" so we know to update it. Currently, it looks like correct values are set after the template is created, and most techs only pay attention to the fields that are blank ("Employee" and "Location").
Allow ALL options of schedules to be set from the "Make Recurring" button…
4 votes -
Make it so we can see whether an email is delivered and/or read. This is possible on the back end per Naomi @ RepairShopr.
Make it so we can see whether an email is delivered and/or read. This is possible on the back end per Naomi @ RepairShopr. We should be able to access this info also.
1 vote -
Allowing products to be in multiple catagories
It would be helpful if products were able to be listed in multiple categories as many of our parts and accessories are compatible with several handsets.
1 vote -
Parts order email to vendor button
e really need a button that allows us to email our parts orders from the parts page. We dont often do stock orders ( although we do sometimes) and vast majority of our spare parts required are from a repair request - hence we need an email to supplier or vendor button ! I know you are doing well with the url option but its only half the job ! Is it difficult to put a button in ? ( just as you have the 'email to vendor' button on your purchase order - purchase orders are not linked to…
3 votes -
CVS for Stockout (low inventory) or Filter for different Categories
Having a way to export a full stockout report or a way to filter out categories as I maintain several different accessories through many different vendors.
7 votes -
Stabilize the Tickets menu
When a status is clicked on for a particular ticket, the ticket changes its height dimension and while it is a small facet of the workflow, it adds up in time spent clicking back and forth when adjusting multiple customers' tickets throughout the day. Thank you for your time.
2 votes -
Calendar hard to use on smart phone or tablet.
So let say you want to create a calendar appointment in RR, Well that little slider that you select your time you know the one that you move left or right.
Well it is a pain to try to move it when on an android or IOS device.
And with pop up keyboards it make it hard to manually enter it in the text area because the popup date selector thing gets in the way. This should be improved. On a desktop it is fine but not on a mobile device.
1 vote -
tracking damaged inventory items and RMA Rejected
Is there a way to pull a monthly report of the items that have been listed as damaged or RMA rejected. There is no way I can find to track the inventory items damaged and rejected with a $$ amount so we know what to write off each month as damaged.When you pull an item in the returns manager and select "damaged" it just goes to a list...no report to be found. We also track damaged items by location and by technician so we know if/when there is a problem
1 vote -
Add Ticket Type Self Service to ticket automation
We have the self service feature on the site and when someone creates a ticket we need to edit some of the items and also send a canned response. I would love it for someone to simply add the self service into the ticket automation so that when its triggered I can then send the customer a canned response via the rule.
5 votes -
Let me add {{customer_first_name}} in the subject of Marketr emails
It would be great if we could use this field in the subject line of Marketr emails.
3 votes -
customer purchases
when doing a customer purchase and payout is cash, this needs to be logged in the daily transaction history of the cash drawer. so the cash drawer amount will be correct.
6 votes
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