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3762 results found

  1. Articles for check-in with labels

    During the checkin process have a section or even a "Custom Field" that enables you to add specific items that the customer is checking in with their computer. This list should be able to dynamically expand but just adding another line. Upon checking in the computer a label for each item in the "Articles for Check-in" area should print.

    This way every item that a customer leaves with you can be labeled and tracked. For instance a laptop charger, USB dongle (mouse or wifi), bag or carrying case, external hard drive, etc.

    Then if you implement a check out procedure…

    1 vote
    0 comments  ·  Admin →
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  2. UNIQUE SUBDOMAINS so that Ticket, Estimate and Invoice Numbers MATCH the HTTP URL LINK

    What needs to be done so that we don't all have to share a global consecutive numbering system for Tickets, Estimates, Invoices, POs and other numbers in RS? Our team constantly loathes the confusion between the URL numbering vs the actual instance number we're trying to look at.

    In most other systems (ZenDesk, FreshDesk, ConnectWise, TigerPaw) the URL matches the associated module instance. This makes it SUPER EASY for us to pull up a ticket or invoice by direct URL, instead of having to nav to the Customer Profile or search box first. Examples:

    Support ticket #123456 would use the…

    2 votes
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  3. Allow upper limit on auto-charging card on file

    Allow for an upper limit on what can be auto-charged to credit card on file.

    Example: Customer says we can auto-charge their card for their monthly service agreement so long as it is under $1000. To accommodate that, we have to proactively view all the misc charges to make sure it won't exceed that. If it does, we have to either email them prior to it going out and give them an approx cost, or pause the recurring schedule.

    This is another situation where having invoices created as drafts would be super helpful (and I'd prefer to see that done…

    1 vote
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  4. Updates to Recurring Invoice Schedules

    Just some minor ideas we'd like to see integrated into the recurring schedules model now that we're starting to heavily move into recurring revenue plans. These would be nice upgrades:

    1. Allow us to set the schedule template defaults for fields like "Invoice Billing Terms" and "Period Mode". At minimum, make the default "blank" so we know to update it. Currently, it looks like correct values are set after the template is created, and most techs only pay attention to the fields that are blank ("Employee" and "Location").

    2. Allow ALL options of schedules to be set from the "Make Recurring" button…

    4 votes
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  5. Set Different Default Ticket Due Dates for Custom Field Type

    Its great that now the default ticket due date is editable in Ticket Preferences. However we repair a wide variety of devices, with different due dates. For example if we are fixing a phone we usually have the ticket due in an hour, if its a PC its usually due within 24 hours, if its a cattle preg tester its due within a week.

    Our preference is for the default to be variable based on Custom Field Type, or Issue Type.

    12 votes
    1 comment  ·  Admin →
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  6. Make it so we can see whether an email is delivered and/or read. This is possible on the back end per Naomi @ RepairShopr.

    Make it so we can see whether an email is delivered and/or read. This is possible on the back end per Naomi @ RepairShopr. We should be able to access this info also.

    1 vote
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  7. Allowing products to be in multiple catagories

    It would be helpful if products were able to be listed in multiple categories as many of our parts and accessories are compatible with several handsets.

    1 vote
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  8. Parts order email to vendor button

    e really need a button that allows us to email our parts orders from the parts page. We dont often do stock orders ( although we do sometimes) and vast majority of our spare parts required are from a repair request - hence we need an email to supplier or vendor button ! I know you are doing well with the url option but its only half the job ! Is it difficult to put a button in ? ( just as you have the 'email to vendor' button on your purchase order - purchase orders are not linked to…

    3 votes
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  9. CVS for Stockout (low inventory) or Filter for different Categories

    Having a way to export a full stockout report or a way to filter out categories as I maintain several different accessories through many different vendors.

    7 votes
    1 comment  ·  Admin →
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  10. Stabilize the Tickets menu

    When a status is clicked on for a particular ticket, the ticket changes its height dimension and while it is a small facet of the workflow, it adds up in time spent clicking back and forth when adjusting multiple customers' tickets throughout the day. Thank you for your time.

    2 votes
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  11. Calendar hard to use on smart phone or tablet.

    So let say you want to create a calendar appointment in RR, Well that little slider that you select your time you know the one that you move left or right.

    Well it is a pain to try to move it when on an android or IOS device.

    And with pop up keyboards it make it hard to manually enter it in the text area because the popup date selector thing gets in the way. This should be improved. On a desktop it is fine but not on a mobile device.

    1 vote
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  12. Can change the inventory display to show the Retail price and the Wholesale price rather than the cost

    The wholesale cost is a better display in inventory as this is the cheapest that we would want to sell an item. Not what we paid as not all staff are able to make a calculation on how cheap they should go when giving discount.

    2 votes
    2 comments  ·  Admin →
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  13. tracking damaged inventory items and RMA Rejected

    Is there a way to pull a monthly report of the items that have been listed as damaged or RMA rejected. There is no way I can find to track the inventory items damaged and rejected with a $$ amount so we know what to write off each month as damaged.When you pull an item in the returns manager and select "damaged" it just goes to a list...no report to be found. We also track damaged items by location and by technician so we know if/when there is a problem

    1 vote
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  14. Add Ticket Type Self Service to ticket automation

    We have the self service feature on the site and when someone creates a ticket we need to edit some of the items and also send a canned response. I would love it for someone to simply add the self service into the ticket automation so that when its triggered I can then send the customer a canned response via the rule.

    5 votes
    1 comment  ·  Admin →
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  15. Let me add {{customer_first_name}} in the subject of Marketr emails

    It would be great if we could use this field in the subject line of Marketr emails.

    3 votes
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  16. customer purchases

    when doing a customer purchase and payout is cash, this needs to be logged in the daily transaction history of the cash drawer. so the cash drawer amount will be correct.

    6 votes
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  17. Recurring Contract Reminders

    In addition to simply being able to create a reminder in Contract Details, I'd like to be able to create recurring reminders.

    This would be very handy for scheduling Quarterly Business Reviews and other follow-up tasks. I could do this with recurring tickets, but it's not really a ticket and I don't want to skew metrics.

    3 votes
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  18. SlickPie Accounting Integration

    SlickPie is a great online solution for simple accounting for small businesses. I'd love for RepairShopr to be integrated with it so I can use it with my account for my Computer Repair Shop

    6 votes
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  19. Add equivelant items to Estimates that exist for invoice templates

    Invoices allow templates with No-Tax, or use CSS to hide specific columns. Estimates dont seem to have an equivalent.

    Rather than make a new template, it would make much more sense if Estimates and Invoices used the same {{}} codes for their items, or at least had like-for-like equivalents.

    1 vote
    1 comment  ·  Admin →
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  20. Canned response in mobile app

    It would be VERY helpful to be able to have canned responses available when working tickets in the mobile app.

    1 vote
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