General
3762 results found
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The Customer Map
Some of your mapping on the customers are way off in the report. However the same customers are spot-on when clicking the address in the customer page. This slightly skews the "big picture" we are trying to get. For example I have a customer that lives in Rockport Il but, your customer report/map shows her in Rockford. IL some 200 miles away/
1 vote -
Messaging alert when you open the system on the screen
At the beginning and end of the day there are important things that must be done for our work processes, but they become so routine that someone forgets to do them.
It would be possible that just as RS sends us a reminder and it comes to the users in the front of the screen when opening the systems, we could have that option enabled for us to make reminders to our team and ourselves.Maybe you say, but we already have the reminders, we mean how to get out on the big screen as you present us with future…
3 votes -
longer customer name
Any chance we can get longer customer name fields? I have a company with a long name that doesn't fit, which messes up my integration with Quickbooks and my other RMM...
1 vote -
Ability to change how payments attach to invoices
I would like to propose a fix when processing payments when there are multiple invoices open for a customer.
In RepairShopr when there are multiple invoices open the payment automatically applies to the most recent invoice. However, It should apply it to the oldest so that late fees aren't generated through the older invoices. This would ensure that whenever a customer makes a payment the invoice with the closest upcoming payment deadline is taken care of first, rather than defaulting to the most recent invoice. This way customers aren't accidentally charged late fees when they have in fact made a…
1 vote -
Adding Inventory during invoice stage
Im using another system for quotes on bigger jobs. They have a feature which is very useful and I feel could be highly regarded in Repairshopr.
During the invoicing stage of a job we sometimes find that we have new parts that may have not been entered into inventory just yet. As opposed to entering a manual item, we would like a way to enter items into inventory without taking the user out of the invoicing workspace.
A pop up window to 'Create new item' would be ideal.6 votes -
Contacts on Ticket Templates
It would be great if we were able to add the names of all the people listed (and copied) on a ticket to the ticket template. This would allow us and the customers see who is being contacted and brought into the resolution.
1 vote -
Check box to email attachments with a Purchase orders
Do you think it would be possible to have the attachments in a Purchase Order email to the Vendor? we often send POs with drawings or CAD models for our suppliers to manufacture for us and i was hoping that buy attaching these files to a PO they would be sent when i send the email. it would also be a great way to send any further instructions to a Vendor.
3 votes -
Tie invoice number to ticket(s) when batch invoicing
Right now there is no way to cross-reference an invoice when adding charges from a cart (open tickets) using the batch invoice feature.
2 votes -
Sort assests by column
Have the ability to sort assests by columns. I.e. sort by type, name, serial number, location etc.
2 votes -
Add Warranty Period to Parts / Invetory
All parts / device (whatever we list in an invoice) are covered by warranty. Most parts, at least in our case, are covered with a different period of "guaranty" (obviously as per T&Cs). Before RS we used to list this in our invoice, clearly stated next to the item.
I can't seem to find this option anywhere.
1 vote -
Change Daily Payments CSV Export...
When the CSV exports it should list columns in the same order as the page...
Date, Amount, Customer (Should use actual name instead of ID), Method, Ref #, Invoice #Seems like a simple and efficient fix in my opinion
3 votes -
Faster, streamlined ticket entry
Can we get a simple, quick entry form? Like a streamlined Web 2.0 form?
Step-by-step, for example:
- Customer Name (pop-up a new window if they're not in the system)
- Click device being repaired (iPhone, Samsung, ZTE) 2a. Select model 2b. Select color 2c. Enter IMEI / serial number
- Click "Save"
Done. Magic happens, receipts print out, label prints, etc.
The current system seems really antiquated and has lots of room for improvement. For example, why do we have to load a different page to enter a customer's info?
I've seen this with other systems, where it's one popup window and…
1 vote -
Choose calendar to view
Hi
Would it be possible to create different calendars for each technician and then, all technicians can access to move and arrange appointments.
i.e Our reception runs three peoples calendars but can not choose to see one at a time so is very confusing.
12 votes -
Have a set stock location column in the inventory list.
Instead of having to go into the item and setting our own physical stock locations that are not visible, it would be amazing to have a column in the direct inventory that listed a stock bin location for every part. Also, if I set a physical location for the part, it sets it for all stores (locations). Our warehouse and our store cannot keep all parts in the same labeled bins as each other. This REALLY helps our CSR/Brand Reps know the location of parts and allows them to locate the parts without asking if needed.
iPhone 6 LCD/DIGI White…
6 votes -
non filled fields - don't echo the variable name
Can you change RS to not print the variable / field name if its not found / filled?
eg. we have this echoed on estimate / invoice emails, if there is not associated ticket with a tech assigned -
"Regards
{{tech_name}}"It would be better to NOT show the variable / field name
3 votes -
Make lists drag-and-drop
For example, when you're adding "Ticket Issues" under Settings, they are added in the order that you add them. You can't drag them to the right order, you can only have them in the order in which they were entered. Please, please fix this.
1 vote -
Add Setting to Disable Alerts on Actions I Take
For example, if I am set to receive an email for hidden comments on a ticket that is assigned to me, I do not want to receive an email notification if I make a hidden comment on the ticket myself. If I'm leaving the comment, I am already aware that I left it. :-)
1 vote -
Bring back features that you got rid of in the recent update as well as add two step verification on quick pay
After your recent update you got rid of the ability to see if the customer has read the invoice email. We really need this back. When it comes to sending final notices and the customer denies that they ever received an email. On the old one we could see if they really have opened it. That's just a brief explanation of why we need that feature back. Also it would be nice if you added two step verification for quick pay. As in when you click on it a message comes up "Are you sure?" then yes or no.
1 vote -
In inventory have a brand or company field
Give a field in the inventory part GUI that allows you to put the company that makes the product.
3 votes -
Link prices between items
We have a separate inventory item for each variant of a phone (ex: Note 4 AT&T, Note 4 Verizon, Note 4 Sprint, Note 4 T-Mobile, etc). A feature that would let us link prices of multiple items together would be nice so if we drop the price of Note 4s we only need to do it to one to update the price on every linked variant.
6 votes
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