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3762 results found

  1. Ticket Type (custom fields) Required for the Custom Widget

    We would like the Ticket Type (custom fields) to have the option of being required for the custom widget page. So nothing is missed. When creating a custom widget the custom fields cannot be required. Could we make it so they are?

    6 votes
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  2. Save Payment receipts and or email them directly to customer

    As of now i have to download the receipt, save it locally, then upload it to the attachments on the Customers page.

    1 vote
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  3. Sales Tax Report with Accrual instead of Cash

    I would like to see a version of the Sales Tax Report that is for Accrual based accounting. The reason is that cash accounting for the IT industry is not legal in Canada (and probably many other countries). The report would function the same as the current Sales Tax report it would just show invoices that are dated within the timeframe whether or not they are paid. Thank you.

    2 votes
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  4. use same email for more than one account

    IN QB Online I can use the same email on more than one account. Repair Shopper is not letting me. QB Online is the better idea. Help!

    3 votes
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  5. Make customer profile page customizable

    Current design it's not intuitive. Tickets/Invoices/Estimates are on two sides of the page. Make the page dynamic and able to move those groups to wherever the user wants on the page.

    IE: I want Tickets/Estimates/Invoices to flow from top to bottom in the left column.

    1 vote
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  6. bump a ticket

    Hey guys, I've been using Repairshopr for a few days and I want to love it. The problem I'm facing is that some of my projects go on for a few days, or we have to chase users and they say 'I'm busy call me next week" etc, etc.

    My question is how do I schedule, bump, hide a ticket so that it will re-open or a reminder will go off to come back to it. My current ticket list is massive and a lot of these are just waiting.

    I know that some of you use it and it…

    1 vote
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  7. change the way the Vendor list in Inventory opens

    at the moment you have to click on it and then scroll to the vendor you want, it should be like all other fields that let you start typing the name and it jumps to it.

    1 vote
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  8. Make ability to delete calendar events

    This seems like a no-brainer, but there is no ability to cancel a calendar event. It just stays on there no matter what...please give me the ability to cancel

    4 votes
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  9. warn on reply to blank email, or disable reply-to-customer

    We occasionally start tickets for phone-only customers, then reply from ticket without noticing it's going into a black hole. A warning would be handy, or disabling the reply-to-customer box if there's no email for it to go to :-)

    1 vote
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  10. Create default appointment on Due Date

    Due Dates are good. Calendars are good. Due Dates and Calendars are greater.

    I would like an option in Ticket Preferences to create a default All Day appointment in the Calendar for that tech on that day.

    So when you're looking at the calendar you know what your time is scheduled for as well as the things that might not have a defined time schedule but are on your plate for that day.

    7 votes
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  11. Email dormant customers

    Add the ability to send an email to any customer that has not had an tickets created for a period of time.

    I want to send an email to all customers that have not used us for 12 months.

    I know I can do a blast after 12 months of closing a specific ticket, but this will not achieve the same result as they may have had another open ticket with us.

    1 vote
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  12. Email verifier

    love to have this feature because of fat fingered employees

    6 votes
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  13. allow resizing columns everywhere / utilize more screen real-estate.

    I want to be able to see the whole contents of a cell by resizing or at the very least have a tooltip pop showing me the complete contents of the cell - EVERYWHERE.

    A good example of this can be seen in Issue column of the Leads list. E-mails come in and I have to click into each one to see what the issue is rather than just being able to glance.

    3 votes
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  14. point of sale items using form

    when using point of sale with form as barcodes do not always work you have to clear complete line before you can reenter item - if this does not work its ends up repeating item and then you have to clear the whole lot and start again as you can not always remove one item as the bin line does not work - very annoying

    1 vote
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  15. Generating report options ..

    When generating a report involving any type of sales number information it would be nice to have a drop down option in the report to select if you want the results displayed as "Cash Basis" or "Accrual Basis".

    1 vote
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  16. make the open invoices amount show actual amount due (not total of invoices not excluding payments already made)

    Currently the open invoices amount shows the total due from the sum of all open invoices. If a person has a $1000 invoice and has paid $999 of their invoice and just has an open balance of $1, it still counts as if they owe $1000 in that grand total. This leads to skewed numbers when trying to look at your receivables!

    4 votes
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  17. Confirm before post

    Please have the app confirm before posting to the public or private comments giving you yet a second opportunity to back out more at it. Sometimes when typing on your keyboard whether you do it fast or slow you can very easily slip up and post before you're done or accidentally posting publically when intended to be done private. It would also be greatly appreciate it if when you tap in the box to type if the screen would adjust so that you could see what you were typing even if it is a pop out window so you can…

    1 vote
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  18. Customization

    It would be awesome if I could create a back up of my repair shop or set up so that I may be able to possibly start a new one tweak it see if it works better and if not start over from my back up if this is possible I have no idea how. Also would be nice if I could hire somebody from RS to do a set up or customization

    1 vote
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  19. Issue with the app iOS 10.3

    Whenever I tap in the search bar RS does this awesome crash and close

    1 vote
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  20. Push notification

    Push notification. Push notification for windows 10 and or chrome just like chrome pushes out a notification for Google calendar

    1 vote
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