Communication Log Includes Support Ticket Emails
Emails from the support ticket to and from customers need to be included in the communication log, but as a "ticket" label.
On a separate note, the communication log NEEDS to keep track of the employees name.
3
votes
Asaption Inc
shared this idea
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Ryan (CTO, Pinellas Computers)
commented
YES! All of our communications are belong in the log. @Troy - DO IT!