We really like the log capability on the customer screen
We have found this to be very useful when a customer phones in, we can make notes about the call and then create a ticket to suit or we can just leave the notes there for reference. This is already saving us a lot of paper! If it was possible, we would like to add "Visit" to the communication type so that we can tell if they called in to the showroom. I don't think we have the ability to populate this list. It would also be nice to have the audit trail attached to these notes, the date and time get recorded but not the user name so we have to remember to type our own names into the text.
Regards & thanks
Greg Williams
Lincoln Computer Centre
Greg Williams
shared this idea
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Ryan (CTO, Pinellas Computers)
commented
This is simple and very reasonable. Why does it take so long for EASY and obviously convenient additions like this?