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If you change the custom field title to correct a spelling mistake you lose all the data in all the tickets under that custom field!

If you change the custom field title to correct a spelling mistake you lose all the data in all the tickets under that custom field!

Fortunately I only had a few tickets on RS as we have just started. There should be a warning. Please put in a warning or make it so it doesn't loose the data.

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Duncan shared this idea  ·   ·  Report…  ·  Admin →
completed  ·  Rajesh Agarwal responded  · 

We’ve added a warning, we’ll change the way it was built in the coming months as well.

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  • dave.greene commented  ·   ·  Report

    This happened to me about two months after I started using the system, really hoping for a fix on this, at least warning, but I'm surprised changing the title had that much of an effect on the data.

  • 180 Degrees IT commented  ·   ·  Report

    This is crazy how this can happen and I'm surprised that issue this hasn't be bought up sooner.

    We only signed up today, and had spent hours updating client categories, only to lose them all when we updated the names on one of our fields.

    The field should be associated with a field ID, not the actual field name.

    Can we get this fixed asap?

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