Allow customers to open ticket with inbound email
The idea here would be to allow clients to email say "gethelp@ineedhelp.com" and it would open a ticket based on the email address and then at that point it would use the subject a ticket title and the body of the email as the description.
It would use the clients email address to pull their contact info, this would only be used by existing customers.
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HS Support
shared this idea
Just added this!
You can email to your subdomain@reply.repairshopr.com to generate a lead, and you can forward gethelp@yourdomain.com to that email address to make it more transparent.
