Tweak Mobile Ticket Tab
On the ticket tab of the mobile site, I'd prefer the customers name appear before the ticket description. Whether we're at or going to an appointment, or using it at the bench, the customers name is much easier to find (especially when looking at the computer and the printed label). Also it would be highly beneficial to have the canned responses carried over to mobile. When running diagnostics or updating a ticket, it's a TON easier to just hit that canned response and move on.
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chris
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Good idea, all done – thanks!