Custom Fields or Drop Down Menus in Ticket
It would be nice to have custome feilds in the ticket that can be updated. For instance, during our diagnostic process, we test several parts of the computer to include the HDD, RAM, CPU, GPU and MOBO. we have custom drop down menus where we can select Pass or Fail for each item as we finish the diagnostic. I really do not want to have to type all of this out in a text box if I can just select the results from a drop down. I can think of many more ways we can use custom feilds and drop downs, but this is the most important to us.
Dean Ingraham
shared this idea
Hey!
We have this done and ready for early beta testers to play with, ping us if you aren’t a beta tester and want to be.
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Dean Ingraham
commented
Thanks.
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AdminRajesh Agarwal
(Admin, RepairShopr)
commented
Thanks - it will obviously be better when it's improved. And it's obviously better to type less..
It wasn't done because of the development time required, not because we want you to type more :)
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Dean Ingraham
commented
I really hope it will be sooner rather than later. It is a lot quicker to select something from the drop down menu, than having to write everything out. This is just another way your program can be streamlined.