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Cancel button on tickets (all in one solution)

I am curious if this may even already be possible inside the current system.
What I am after is having an all in one button that marks the ticket to resolved and/or completed and checks the box; "Job Cancelled (will not trigger Marketr)"

The implementation of that check box always felt like a (for lack of a better word) weird way of accomplishing that.

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Curtis N Christine Quinn shared this idea  ·   ·  Report…  ·  Admin →

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  • Matthew commented  ·   ·  Report

    I believe this has been completed. There was a duplicate feedback that's already marked complete

  • Curtis N Christine Quinn commented  ·   ·  Report

    Any timeline for this?
    It seems like we spend more time updating ticket statuses than anything else we do in our shop.

  • Curtis N Christine Quinn commented  ·   ·  Report

    Any timeline for this?
    It seems like we spend more time updating ticket statuses than anything else we do in our shop.

    On a related note it would be really nice to see some additional interlocks or triggers to change statuses based on events.

    This is our typical ticket status updates;
    - New
    - Invoiced
    - Resolved

    The real ticket flow;
    - New
    - Diagnosed
    - Update (of whatever kind)
    - Completed
    - Waiting for pickup
    - Invoiced
    - Resolved

    Instead though, we end up updating ticket statuses long after the phone has left the bench and often even after the phone has left our possession.

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