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3763 results found

  1. Paid Invoices Make Comment on Ticket

    Hey guys,

    I love that when an Invoice is emailed it updates the ticket, but can we please also get it to update the ticket when the Invoice is Partially or Fully paid? Would really help. Fully paid especially. Would even be cool if the invoiced status button at the top had a marker that showed when each invoice was paid.

    Heck though, just having the comment would be great.

    Best,

    James

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  2. Automated Phone System

    Is it possible to integrate an automated phone system calling clients for specific ticket statuses? For example, we have a ticket status saying ready for pickup. Have the automated phone system call after and every 3/x days on those tickets saying that the service ticket is ready for pickup and then make note on the ticket saying that the call was completed or failed because no response or phone line is disconnected. Custom audio or text to speech that we can formulate like we do for invoice reminders. It would be a specific audio recording that we can adjust as…

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  3. Enable Prepaid Hour Automations with Bundles

    It would be incredibly useful to be able to have Prepaid labor automations for Bundles available. Currently, we have to manually add balances each month for pre-paid labor that is purchased in bundles. We have bundled pricing for block hour purchases, and this makes things difficult when trying to fully utilize the bundle functionality.

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  4. Name of Telephone Number

    Would be really handy if we could input in the Extension letter, so i.e MR or MRS that way we know who's number is who's

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  5. MONDAY.COM

    PLEASE INTEGRATE WITH MONDAY.COM, VERY POWERFUL PLATFORM, FOR PRETTY MUCH EVERYTHING, INCL. SCHEDULING, MAPPING.

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  6. PART ORDERS ON TICKET

    WHY NOT IMPLEMENT PURCHASE ORDER MODULE, RIGHT ONTO THE TICKET MODULE .. INCLUDING, VENDOR, DATES, ITEM #, DESCRIPTION, PART RECEIVED ETC ETC ..

    WHY DO WE HAVE TO COPY PART INFORMATION 2/ 3 TIMES INTO EACH MODULE..

    MAKE PARTS ORDERING EASIER WITH MORE OPTIONS/FIELDS, RIGHT FROM THE TICKET.. IT WOULD SAVE TREMENDOUS AMOUNT OF TIME AND EFFORT ..

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  7. Registration Email before Portal Invitation

    I think it would be good once a new customer is added, the system sends out a registration email. Then once the customer fills out the information, the admin can input the data and setup users for portal, then the system will send out the portal invitation email.

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  8. Dashboard Not Customize All Custom Status

    The dashboard lets you customize the colors for the different ticket statuses, but it will only show 11 types when customizing the colors.
    If you have more statuses, like we do, you cannot customize any beyond this limit of 11.
    The dashboard needs to let you customize more statuses.

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  9. GoCanvice

    I use GoCanvice for intakes when I am in the field. It would be great to import the data so I don't have to enter it twice.

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  10. Implement Item Matrices

    Put item matrices in place. The current system's "capability" for handling items with multiple variations is sad. I'm sure that many shops could use this functionality not only for serialized inventory, but for things like Samsung charge ribbons that are carrier specific for each model in some cases. Help us keep our inventory cleaner and more organized!

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  11. Zoho Calendar Integration

    Synch RepairShopr with Zoho calendar. The two integrations you support Gsuite/Office 365 are both high cost/user compared to Zoho email/calendar.

    10 Techs at $6/each/month is quite a bit more than 10 Techs at $1/each/month.

    Zoho makes great email but having to use two calendars is inefficient.

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  12. RepairShopr-Zapier-Google Docs integration

    Please consider the integration changes below:

    1. Populate dropdown items with the values specified (e.g Yes or No) and not a number (e.g. 106461), depending on the answer.
    2. Also adding individual worksheet items as variables.
    3. Simplified date and time-variable display e.g. 2019-07-26T10:25:00.748+02:00 (current) to 2019-07-26 10:25:00 +0200.
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  13. Show customer popup notes when sourcing ticket or invoice with customer name

    We use the "Pop Up Note" field in customer records for various reasons - special billing situations, customers we no longer can/want to deal with for various reasons, etc.

    This is only useful when the customer record itself is loaded because that is the only time it shows up. We have technicians who create tickets and invoices all day without specifically going into the customer record, so if there is a special message, whether it's something like "Apply 10% discount to all services" or "Do not provide further services to this customer" they would never see that and it can…

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  14. Include UPC code on pending order report

    Would be helpful for the UPC code was included on the pending order report. Would be an easy reference for knowing exactly which item to reorder without having to click to look up the UPC code.

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  15. Export Scheduled Invoices

    export the schedule and all scheduled invoices to be imported into other accounting software, such as Xero.

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  16. Appointment booking description

    It is great that you have the ability for customers to be able to book their own appointment time right on the internet. It would be so helpful if you could add a description field. Maybe it could put the first 30-50 characters as the subject and then put the entire message into the public notes.

    Anyway the customer could tell us what they are coming in for would be extremely helpful.

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  17. API integration - Add attachment to customer and invoice

    Currently the API integration allows for attachments to tickets, but not on customer or invoice.

    It would be great if we could do the same for invoices and customers, and also publish them, so customers can see them on the portal.

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  18. CSV credential import tool

    tool for importing client credentials via csv file or other

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  19. Add Integration for Zoom Meetings

    We use Zoom for remote meetings and screen sharing. It would be great to have a Zoom option in the "Remote Assistance" section of the tickets, and to be able to generate and send the Zoom links via RS. Thanks!

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  20. SCHEDULES: Automated Templates from Invoicing “Recurring” Items

    Every single time we ring up a line item for a recurring service, we have to manually create the schedule, recurrence date, fill in a title, set billing settings, etc. This could be fully automated and generate schedules simply from an invoice having said line item added.

    Otherwise, maybe a button to quickly deploy new schedules from a set of templates we can create in advance? The number of clicks we have to repeatedly do, day in and day out, is insane. Some recurring services have required us to manually set them up (with sometimes human error) more than 1000…

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