General
305 results found
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Test Email Template
It would be great to be able to test an email template so that the available tags can be verified before an actual email goes out.
1 voteDoes the preview functionality work for this?
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Field Job/appointments - adding tags for forms
Would be nice to have access to the following tags to add to forms for "field appointments":
Field appointment date and time
Tech allocated to appointment
site location (could be different from customer billing address)1 vote -
Option to print/show on PDF for individual Custom fields including checkboxes
Option to print/show on PDF for individual Custom fields including checkboxes. Eg. We like to print a Ticket Receipt and give it to the customer when they drop off a job to confirm what we have received from them.
This includes custom fields such as Charger checkbox, laptop bag checkbox, other equipment text field.
Checkboxes don't show up on a ticket receipt (I guess they would all show up if they did which wouldn't be good for us). Id like the option of showing only selected checkboxes on the ticket receipt.
4 votes -
Easier data entry of Custom Fields
We would like easier data entry of Custom Fields if possible.
Option 1 - Make it so you can change the data in the Additional Information box - specifically the custom fields data/ check/uncheckboxes straight from the ticket screen. Have button to "save changes" in Additional Information box.
Option 2 - Keep as is, to change you must click on 'edit custom fields' but move the 'save' button from the bottom of the list to the window next to Cancel as users keep forgetting to press save as it is out of view at the bottom of the list.
1 vote -
Sales Detail Report
Be able to pick an item to run the report. Include the link to the invoices as well. Thanks.
2 votes -
GoToAssist Integration
Would love to see integration with Citrix's GoToAssist Remote Support. They have great API's!
11 votes -
Need a open quotation reminder please :)
Please can you guys add the same reminders for quotations as you have for invoices. I want the system to tell customers that we have sent them a quotation and we have not received a go ahead or response on their quotation yet. And that if we have no response in 30 days we will assume that they have abandoned their machine.
Please guys the same as the open invoice reminder but just for quotations.
1 vote -
Allow Customers to Update Their Billing Info
I would love for my customers to be able to log into their profile and view/edit any of their contact information, especially as it relates to billing. It would also be great if they could view/edit/add payment methods (PayPal, credit card(s), ect).
As a bonus it may also be cool to see a simple check box of "save card on file" when customers are paying their invoices via credit card online.
18 votes -
field jobs info disappears
When hovering over field jobs, the information pop up disappears almost immediately. Would be better if the information stayed up until the mouse was no longer hovering over the appointment.
1 vote -
Make restricted inventory items for only authorized users
Loving the new "merged" inventory system! It was such a pain having to choose which location the inventory item was at. However, there was one nice feature:
I have 10 techs, 3 managers and 1 district manager, plus me. With the old inventory system, we were able to add items like "manager discount" to a non-standard location, and only allow managers to "log in" to that location. That way, only a manager could issue a "managers discount" line item.
With all inventory items available to all users, there are no items available to specific users. Also, there is no work…
4 votes -
Customizable Templates
It would be nice if we could create custom templates using the foundation already in place with the invoice template features. I am thinking along the lines of custom letters, proposals, etc using the same tags already being used on the invoice templates. We often send letters to customers or potential customers introducing ourselves. It would be nice if we could create a template for that type of thing using the tags already in repairshopr so that it automatically populate name and address information. Maybe even create a tag for ticket or asset name so we could refer to that…
11 votesInteresting idea. We’ve had some people repurpose a template they’re not using (Estimates, for example) in exactly this way.
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Quick Email to existing customers
Once in a while we just want to send a quick email message to a customer, but still have it appear through their portal (to be able to track it with their account).
For instance, someone wrote "please update our billing email address to xxxxxx@yyyy.com" on a piece of paper along with their mailed in payment this month. It would be cool to make a quick email in their account that says "Hey. We just updated your email as requested. Thanks!" Without creating a ticket, and still have everyone know that it was taken care of.
Not to replace…
1 vote -
Combine 'Update Type' in ticket comments with ticket 'Status'
In order to provide transparency with the customer, as well as making ticket management easier, wouldn't it make sense to combine these two fields? eg. PC has been fixed, ticket for that job is marked as 'Resolved' and it sends an email/SMS out to the customer notifying them of that, as well as a custom message sent on the technician's behalf.
1 voteYes, we’ve discussed linking these systems as well in the future.
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Add an option to show an Asset as no longer in shop possession.
Currently the system allows asset tracking for clients, but does not show whether the asset has been returned to the client or is still in shop possession.
For example, we have a client that has turned 60 tablets into our possession but needs them returned as they are done. So we currently have 47 tablets in our possession, and have already returned 13. Rather than open each individual asset (and leave room for error) would there be a quick or easy way to mark the asset as returned?
Thank you.
6 votes -
Links Tab
(so we could add links to other sites, like our databackup portal, GFI, etc. it would be nice if it could be a shared list and user list) - We try to limit the number of software platforms we use but not all platforms talk well with each other when it comes to integration. I would like to have all of our employees live in repairshopr as base! So a links tab that an admin could maintain would be nice. That way employees don't have to go looking or asking each time they need to look at GFI, or backups,…
7 votesDefinitely like this idea!
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Allow common/favorite parts to be saved in Parts section
It would be very helpful to be able to store information for parts we need to order all the time and generally do not keep in stock. For example, when creating a Part Order for a ticket, it would be great to be able to either manually type in the part information (as you can now) and select from a drop down menu of common parts. Kind of like the Inventory section, but instead of saving info for parts you have in stock, simply bookmarking/earmarking common part info to be used repeatedly when creating Part Orders.
3 votes -
Add Source Description to Vendor Profile
It would be nice to have a primary reference note for each vendor in the system. Some vendors have dumb names and it's hard to remember what we use them for. I'd like to make their primary field identify what we use them for - like ABC Manufacturing Inc (Laptop Chargers).
1 vote -
Rotate monthly totals on admin page.
I would like to see this months totals on top and last months on the bottom.
1 vote -
Edit Existing Asset When Creating Ticket
Some assets (PCs) change or need new information. The ability to edit an existing asset when adding to the ticket would be helpful.
6 votesThanks for the suggestion, Eric. We’ll look at how that might work for future implementation.
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on tickets list is there a way to see paid??
we have a paid status and we prefer some customers prepay for our liquid damage services - if we could see the little green checks even though the status changes internally that would REALY help!!!
1 vote
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