This seems to have been an ongoing issue for 6 years. We have just set up in RS and had no idea this was going to be an issue. Now we find so many of our business customers have not migrated into the database because of this issue - their email address has already been recognised on another contact. Wasting a lot of valuable time manually fixing this and creating the missing customers in the system when techs are trying to create tickets.
This seems to have been an ongoing issue for 6 years. We have just set up in RS and had no idea this was going to be an issue. Now we find so many of our business customers have not migrated into the database because of this issue - their email address has already been recognised on another contact. Wasting a lot of valuable time manually fixing this and creating the missing customers in the system when techs are trying to create tickets.