Chris
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10 votesChris
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8 votesChris
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80 votes
Hey there -
Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?
My feeling is this already works, and we probably don’t need to build anything
Chris
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59 votes
We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.
Keep voting!
An error occurred while saving the comment Chris
commented
This has been under review for a while - is this something you're still looking in to?
Chris
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Hey Troy,
Yes, we have setup SurveyMonkey to send out a survey link, but there are 3 problems there.
1 - Some users don't remember the tech they worked with, or the date, or really the reason for their call. This wouldn't be a big deal for one off clients as we could figure it out, but companies with larger numbers of tickets would be impossible to track which ticket the survey is for.
2 - Now we're splitting into separate systems to track our client's satisfaction, whereas other ticketing companies (not going to mention names here) integrate with services like SurveyMonkey to automate the process, and bring results into the system.
3 - Marketr only sends out emails after the first ticket is closed, so they wouldn't get a survey after the first ticket. This seems like it should be changed anyway for other campaigns, like the automated follow up emails, but that's a completely different issue.