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1. Portal ticket notifications

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   4 comments  ·  General  ·  Delete…  ·  Admin →
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   under review  ·  Rajesh Agarwal responded

   I think the new SLA feature will give you this

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   Alex commented  ·  Mar 22, 2018  ·  Delete…

   We really need this at our company aswell. Currently, the only notification we get is "Customer Activity on Ticket xxxx" And this notification just uses the template for Ticket Activity which is a template that covers a wide variety of ticket events that aren't as important as the creation of a ticket from a priority client. There needs to be a distinct difference so our priority clients don't get buried under other less critical ticket activity. It would be great to at least get a separate email template just for client portal tickets.

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