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  1. Ticket Type (custom fields) Required for the Custom Widget

    6 votes
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    1 comment  ·  General  ·  Admin →
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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    https://gyazo.com/9e85532455424d4b1c10591aede8627a

    The bottom option to be made required.

  2. Custom Search for Completed Tickets

    4 votes
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    1 comment  ·  General  ·  Admin →
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    Anonymous commented  · 

    You can create your own status'. We had the same issue when initially having Repairshopr a few years ago. Create your own ticket status.

    Ours are as follows:

    "New" - (New Job/Ticket)
    "In Progress" - (Job/Ticket being worked on)
    "Waiting on Customer" - (Waiting for customer to approve work)
    "Waiting on Part" - (as it says)
    "Invoiced" - (We don't leave it on this we then change it straight away to "RFC")
    "RFC" or "Completed" - (Ready For Collection - is a set of shelves we have for devices/item to go on until the device is paid for and collected. Once paid we change it to resolved)

    I hope this helped.

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