Custom Search for Completed Tickets
I need to be able to filter my tickets based on them being flagged as Completed. There doesn't even seem to be a status of Completed. I know you use have Resolved but we don't wish to use that, we want to filter than a ticket becomes flagged as Work Completed (when you make a comment with the Subject of Completed.
For us, Completed means you have Completed the work. Then you Invoice which sets it to Invoiced (separate process for us). Then once the payment has been received and the job is 100% finished we flag it as Resolved.
Cheers
james.n
shared this idea
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Anonymous
commented
You can create your own status'. We had the same issue when initially having Repairshopr a few years ago. Create your own ticket status.
Ours are as follows:
"New" - (New Job/Ticket)
"In Progress" - (Job/Ticket being worked on)
"Waiting on Customer" - (Waiting for customer to approve work)
"Waiting on Part" - (as it says)
"Invoiced" - (We don't leave it on this we then change it straight away to "RFC")
"RFC" or "Completed" - (Ready For Collection - is a set of shelves we have for devices/item to go on until the device is paid for and collected. Once paid we change it to resolved)I hope this helped.