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  1. Send direct slack messages to techs or else to specify the assigned tech in the notification message to the shared slack channel.

    27 votes
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    3 comments  ·  General  ·  Admin →
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    Bek the Tech supported this idea  · 

  2. Leads Accountability

    6 votes
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    1 comment  ·  General  ·  Admin →
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    Bek the Tech commented  · 

    I've attempted to merge the same lead to the customer's ticket, writing down the CORRECT ticket number and merging and when I look it's the wrong ticket.. I KNOW i'm not a dingbat..

    so, my question is, can I UNmerge/Demerge or some way get those errors off the wrong tickets?

  3. More Notification Badges

    19 votes
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    1 comment  ·  General  ·  Admin →
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    Bek the Tech supported this idea  · 

  4. Hidden Comments to specific employees (notification)

    31 votes
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    1 comment  ·  General  ·  Admin →
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  5. More Options For Marketr. Allow multiple Email Templates for Multiple Repairs

    2 votes
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    1 comment  ·  General  ·  Admin →
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    planned  ·  Rajesh Agarwal responded

    I like it – thanks.

    We had planned on allowing a mailer to go “multiple times” – but hadn’t thought of specifically numbering them, I think a rules engine that allowed that would give some pretty cool control over the whole thing.

    Bek the Tech supported this idea  · 

  6. Toggl Time Tracking - Needed for Multiple Techs

    174 votes
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    17 comments  ·  General  ·  Admin →
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    planned  ·  Rajesh Agarwal responded

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

    Bek the Tech supported this idea  · 

  7. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

    291 votes
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    65 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

    Bek the Tech supported this idea  · 

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