Aron Bert

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12 results found

  1. Pulseway RMM Integration

    20 votes
    5 comments  ·  General  ·  Admin →
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    Aron Bert supported this idea  · 

  2. Integration with LogMeIn Rescue Remote Support Software

    20 votes
    under review  ·  8 comments  ·  General  ·  Admin →
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    Aron Bert commented  · 

    LogMeIn is a great tool and to be able to merge notes and history to a specific ticket would be excellent. Especially because they offer the mobile support option as well for cell phone repair.

    Aron Bert supported this idea  · 

  3. Gift cards

    175 votes
    70 comments  ·  General  ·  Admin →
    How important is this to you?
    under review  ·  Rajesh Agarwal responded

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

    Aron Bert supported this idea  · 

  4. Enable SMS For Customer For New Tickets Within App

    1 vote
    0 comments  ·  General  ·  Admin →
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    Aron Bert shared this idea  · 

  5. Auto Fill Address From Within The App

    1 vote
    0 comments  ·  General  ·  Admin →
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    Aron Bert shared this idea  · 

  6. Access Full Customer Info Within The TIcket On App

    1 vote
    0 comments  ·  General  ·  Admin →
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    Aron Bert shared this idea  · 

  7. SMS Customer Ticket Update From Within App

    1 vote
    0 comments  ·  General  ·  Admin →
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    Aron Bert shared this idea  · 

  8. Prepaid Hours For Specific Inventory Items

    8 votes
    0 comments  ·  General  ·  Admin →
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    Aron Bert shared this idea  · 

  9. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

    291 votes
    65 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

    An error occurred while saving the comment
    Aron Bert commented  · 

    It would also be nice to have a customer signature option online for estimates as invoices and intake forms have.

    Aron Bert supported this idea  · 

  10. SMS Canned Responses

    26 votes
    3 comments  ·  General  ·  Admin →
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    Aron Bert commented  · 

    I agree, sometimes you go to a customer and perform work on-site then get back to close the ticket and they get a SMS saying we can schedule a time to deliver the PC since we are an on-site repair company.

    Aron Bert supported this idea  · 

  11. Revamped Appointment Bookings.

    9 votes
    1 comment  ·  General  ·  Admin →
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    Aron Bert supported this idea  · 

  12. Automatic Customer Type Discounts - "Membership" Perks

    228 votes
    31 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer

    Aron Bert supported this idea  · 

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