General
3763 results found
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Candid emails for estimates and emails.
There should be a way to send candid estimate and invoice responses, it would save a lot of time.
1 vote -
Customize Calendar Start of Week
It would be grat if we could show the weekly view of the calendar to go from Monday to Sunday as that is how our weeks run. The first day of our work week is Monday and wee just switched to being open seven days a week instead of six. Sunday is now a day for appt booking. It would be of great value to use to show the weekly calendar to go from Monday to Sunday instead of Sunday to Saturday.
1 vote -
Have RS app timeout to top menu after a set time period of time
Have the RS app timeout to the top most menu level after a specified time. This is to protect other customers information so it is not sitting there when a different customer walks up to the iPad after they/we have been using it for check-ins/check-outs.
1 vote -
Add Subscriptions and Reoccurring invoices to the Client Portal
At the moment any subscription or reoccurring invoice we create for a customer is not available under the clients portal. The only time a reoccurring invoice is view-able is when the due date is reached and an actual invoice is created. We really need the option to allow clients to be able to view the subscription or reoccurring invoice they have signed up for.
For example, every service I have signed up for, whether personal or business, allows me to see what subscriptions I have signed up for. It is common practice. It appears it did exist back on 2015…
6 votes -
Format estimates so they don't appear as jumbled text
It would be nice to have estimates not look like a jumbled wall of text.
I generally create estimates so they are easy to read, that all goes away once I click Save. It then turns into a wall of text that no one is going to want to read. It looks sloppy and unprofessional.Please add the ability to format estimates. Thank you.
4 votes -
restore admin access to Client Portals
From our repairer logins we could click customer online profile to view customer's portals, our logins no longer have access to view their portal "Sorry, invalid credentials". Please restore this feature with our logins.
3 votes -
Add support for looking up UPC codes on iOS app
I would like to be able to add something to an invoice in the iOS app by serial number, UPC code, or item number. It’d make it much easier.
1 vote -
Add manual price adjustments and manual items in the iOS app
It’s really annoying not being able to adjust prices on the iOS app or add manual items.
1 vote -
Make inventory item cost a percentage of retail sale price
We sell prepaid phone topup vouchers. Often, they are a fixed price and that's no problem. We also have ones where the customer tells us the dollar amount they want added and that number can be anything.
Would like the ability for that particular line item, to have the cost reflect a percentage of what that sells for.
Presently, if the top up is $50, it shows in sales reports as a profit of $50 (because cost is reflected as zero), where, in fact the profit is like $1.20.
If this idea is already possible, please direct me to where…1 vote -
Add Estimate line items to existing ticket
Currently we are able to create an estimate that is linked to an existing ticket, but if the estimate is approved, we need to create an entirely new ticket, or a separate invoice.
I believe it would be beneficial, once approved, to place the line items from the estimate, into the existing tickets open invoice (Under "Add/View Charges") with a "Add to Ticket" button or similar functionality.
9 votes -
Allow customer to edit their own details
It would be handy to allow customer to view/edit their own customer details from the portal so they can correct or update details if and when they change. May allow them to make changes that RepairShopr admins are then alerted to and approve/decline?
1 vote -
do not sort by location for account tickets.
Currently, when I pull up a customer account, it shows all the tickets for the account. If there are more tickets than can be displayed, it prompts to "show additional." When you click that, it should show all the tickets for the account. Currently, it only shows the tickets for the location you are signed into, and not every single ticket for the account.
1 vote -
Report Found Records
Simple: Whenever I perform a search, have RepairShopr tell me how many records have been returned. Example: When I search my inventory for "SCREEN" I want to know how many results are reported.
1 vote -
Api pagination information
It would be useful if the results returned from the api had some pagination information associated with it. Currently to check if there is another page you need to hard code the default result amounts from the api KB page:
Customers: 100
Invoices: 50
Leads: 20
Tickets: 100And if the return count is equal to the correct number, then pull another page and repeat. At minimum it would be nice to have the number of items per page so that if they change no code changes would be required.
Other useful information would be current page, and total number…
6 votes -
RMM Integration - Comodo One
Comodo One RMM is up and coming and we are rolling it out to our clients. No as expensive as others - RMM is free BUT add any module i.e. AV and then its not.
1 vote -
Reminder triggered by new ticket or invoice
When creating a new reminder, it would be very handy if you could make it trigger when you are about to create a new ticket/invoice to that specific customer.
Example: I want to be reminded that next time I make a ticket to a customer that the technician takes certain service parts with him to the customer or something like that which I would most definetly forget to do...
In the reminder creation windows you could just tick a box and choose will it be triggered by date and time like now or by other event like ticket creation.
3 votes -
Add a warning when renaming custom customer fields that warns the user that by renaming the field, existing data is hidden/deleted.
The only way to restore the data is to restore the exact original name of the field with spacing/capitalization which if you do not know beforehand can be anxiety inducing. I only found that information out after finding previous suggestions, and it is listed at the very bottom in bold on the custom ticket field article. I got lucky that support was able to find the original field name for me which allowed me to recover but you should not rely on luck and there are a lot of ways that could have been a big big problem. Better to…
1 vote -
Shared hours on invoice
Give the ability to attach, two or more techs, to the billable hours in invoice.
So in reports it shows that the two or more techs have the same billable hours for that one invoice. Avoids having to have each tech add $0 hours to the invoice to get credit for the work.1 vote -
SMS on Leads
The email tab should be for communications and include both email and sms. That way if a customer sends in a text that does not require a ticket, you can simply reply via text and close the lead.
2 votes -
Lead Update
I love the new UI, even though I held onto the old one until it was drowned. I am suggesting that we put the delete option as one of the main buttons instead of having to click the ... Then delete. The new update added one extra click. Not too major but still helps with combing through them a little faster.
1 vote
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