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  1. Separate prepaid labor pool

    It would be nice to be able to separate prepaid labor into different pools.
    For example: your client would like to have a monthly prepaid commitment to you for 10 hours of labor but would like to have another prepaid pool of hours for a specific project to be billed against without deducting from the monthly hours.

    10 votes
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  2. Toggle for QB customer override

    When RepairShopr is synced with QB it now changes customer information that has been set up in QB if it doesn't match what is in RepairShopr (change happened during an update in Nov 2018). It would be great to have a toggle where we can elect to have this information changed or not like we have for syncing payments.

    3 votes
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  3. Change values in recurring invoices

    Please can we have the ability to change the value globally of the item in the recurring invoice

    Lets say we have 1000 Office 365 customers, Microsoft increase their price by 10%, we need to be able to pass this on and change our price.

    There is no such option to do this- apart from change 1000 individual entries.

    It also would be useful to price change say increase the price by 5% per year
    Thanks

    3 votes
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  4. allows "canned responses" from estimate/invoice

    you can send canned email responses from the ticket, but not when you create an invoice or estimate, it would be fantastic to open this option up to the estimate and invoice email screen

    12 votes
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  5. Merge invoices

    there should be a way to merge multiple invoices into one.

    7 votes
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  6. Maintain field selection when adding items to logistics transfer by barcode scanner

    When I use a barcode scanner to add items to a logistics transfer, the page refreshes after each item and I have to reselect the field for each new item.

    1 vote
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  7. remove/hide related ticket comments from the invoice page

    SUPER SIMPLE REQUEST IT'S LITERALLY AN ON/OFF BUTTON IN SETTINGS**
    I'd like to use an iPad to have our customers sign the invoices but don't want them to accidentally see the private comments on tickets.
    is there any way we could remove/hide private ticket comments from the invoice page? it is referred to as "Related ticket" section.

    2 votes
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  8. Asset Type editable for more than one asset type at a time and have it update the already existing assets of the asset type edited.

    Asset Type editable for more than one asset type at a time and have it update the already existing assets of the asset type edited. We have a large number of asset types and this isn't quite geared to our industry so we have a lot of trial and error.

    1 vote
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  9. make the boxes for serial numbers longer

    When checking in parts from a purchase order, if adding a serial number to the part, the box is rather short, and you cannot view the whole serial number without scrollingto the side. Make the box a little longer so you can add longer numbers.

    3 votes
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  10. "Search all things" sorting

    It would be much more useful if this sorted in reverse chronological order rather than forward. If I start typing "dell" to look for a recent ticket, a list of the very first Dell computers I worked on years ago is not useful.

    Same would apply to Customer, Leads, Invoices and all other fields that show in the search.

    1 vote
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  11. Searching by Physical Location

    allow searching by physical location and serial number. Not just name or description.

    6 votes
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  12. 1 vote
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  13. search all of things actually needs to search everything.

    From comments on tickets, to parts orders, to parts on tickets. Everything needs to be searchable.

    12 votes
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  14. Toggle for "taxable" on Ticket charges

    We need the taxable checkbox on the "Add/View Charges" menu to be checked off by default or even gone all together. The only thing in our state that is non tax is diagnostic fees and I've added an inventory item to handle it. I've lost a few hundred dollars this year because of this.

    5 votes
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  15. Invoice Quick view

    add an email button to it, to quickly email invoices to clients

    4 votes
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  16. 1 vote
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  17. Auto-populate default tax rate

    Please consider adding the option to auto-populate default tax rate when creating a new customer.

    27 votes
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  18. Saved Customer Search NOT operations

    There does not appear to be an easy way to create a customer list (with the intention of creating a Marketr mailing list) that is "All customers EXCEPT ______".

    We have a simple customer variable that indicates an RMM customer, and I would like to email all customers who are not enrolled.

    1 vote
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  19. Update Ticket with Comment When Invoice on Ticket Paid

    Hello,

    Can we please update tickets when an Invoice is paid, much like we do when Estimates are Accepted? Verbiage I would prefer is something like:

    "<User Name or say Customer> paid Invoice #<Invoice Number> on <Date> for $<Dollar Amount with proper rounding for $0.00 format> using <Payment Method> with Reference #<Reference# from CC system like Stripe or Check Number input>.

    Would be great if this comment came in with a new Subject type such as Payment or system update and we were allowed to run automations on this. Currently no automations can trigger off the payment being accepted, and…

    7 votes
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  20. Print a list of tickets with a certain ticket type

    I would find it extremely useful to be able to print the list of tickets with a certain ticket type, for example, I would go into 'Tickets' where I have a saved search which will only show me tickets marked as 'New'. I would LOVE to be able to just click 'print' and have that list as a hard copy. Thanks, Tommy

    1 vote
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