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3762 results found

  1. Per Day Appointment booking

    Right now, you can't change hours for individual days on the appointment booking module in Custom Widgets. Right now, we have a custom widget for appointment booking, but it won't let us make Saturday hours shorter than weekday hours. Seriously?

    4 votes
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  2. Emails based on templates should display the whole email not just custom text input

    When sending Invoices and Estimates we currently have a box to type in Custom text. The problem is that I may want to slightly customise the template wording on the fly for a particular email, or I forget what the current template actually includes and often waste time checking the template before I send.

    If there was a "Preview" email function which showed the full email layout including tags converted to data, which happens in the background anyway, it would be awesome and a great time saver.

    3 votes
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  3. Redesign the ticket dashboard and/or create a trello like project mangament UI

    Been trying to use the ticket dashboard for 2 years for project management of all the repairs and flow of executing the repairs daily, however it just seems to not click for me. Perhaps I'm unaware of something else to use, or different way to use the dashboard, but recently came across trello, and started using this for both companies I own and operate daily. Had a lightbulb when I I was using this repair board I made for hte shop, that it'd be insane awesome addition to this already amazing CMS ticketing and more system. Would be one more…

    3 votes
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  4. Mobile App Feature Request- Show IMEI/Serial Number info

    I sell mobile phones. Normally I use the web application to choose which IMEI I'm giving the customer. I've noticed with the iOS/Android app an issue:

    1. You can't choose an IMEI/Serial number when creating an invoice while using the app.
    2. Even if I created an invoice in the past, when I come I try to pull it up in the app, it doesn't show the IMEI/Serial number that normally appear in the web app.

    I also sell phones locally outside of my shop. It would be very handy to be able to use the app through this feature; choose an…

    2 votes
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  5. Allow the ability to rename/edit payment methods

    Would be very handy to be able to rename payment methods rather than having to delete and create new. We've switched finance companies a few times and the initial payment was setup using the no longer used company name and it confuses staff.

    RS support tell me that deleting and creating a new payment method has negative affects on past reports and not to delete the method.

    4 votes
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  6. Allow the re-naming of the widget deivce options

    Ok so this is kind of hard to explain but instead of "Colors" and/or "Network" we should be able to write in what ever we want. it would help for things like custom PC builds which are not repairs

    1 vote
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  7. Add Ticket Time to Calendar

    This is kind of a 2-parter, offering a solution to an existing problem:
    It would be very handy if the minutes/hours entered on a ticket, posted to the technician's calendar.

    Personally, I like to visually see me and my technician's appointments on the Calendar, primarily because it helps to get a quick idea of how busy (billable) we are without building a report, and it also helps each of us remember exactly what job we were on and what day.

    Before I realized adjusting existing calendar events caused the appointment to be cancelled and re-created (which also cancels the event…

    3 votes
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  8. Customer replied

    when a customer replies, the ticket status should not be changed to "customer reply". Because it is confusing me as I can not see the previous ticket status, was it "in progress"? was it "waiting for parts" etc.

    Please if you want to show that the customer replied, do it temporarily and bring the status back to the previous one after marking that the message is read.

    Please find the solution for this or just do not update the status just show as a notification if the customer replies.

    Regards,
    Nodirbek.

    11 votes
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    3 comments  ·  Admin →
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  9. Ability to control how a Lead & hidden notes merge to a ticket.

    Often a customer creates a new lead that belongs on a specific ticket. Which merge is great for. Unfortunately I usually want that merged information to be viewable by the customer as a Public Note, whereas currently the lead when merged ends up as a Private Note. It would be pretty nice to be able to control that.

    3 votes
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  10. Enable recurring tickets for weekdays.

    Currently, we have to come in Monday and delete useless recurring daily tickets from the weekend.

    4 votes
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  11. Ability to rename Uploaded Pictures or attachments in Ticket

    My Techs use Tablets and take a fair number of pics to document problems. It would be nice to be able to rename these to something that identifies them when trying to view them at a later date. As it is you have to click on each one to see what it is.

    1 vote
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  12. can you change the default attachment from private to public

    Make where you can change the initial/default attachment status from private to public

    11 votes
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  13. View Current Running Labor Log Timer Notes

    It would be so helpful to be able to see what is actively running on the labor with a note. Right now when our tech clicks on the play button I can see that the clock is running but I can't see what the tech is working on because they put in the note what they are specifically working on.

    1 vote
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  14. Change the order of viewing all a client's tickets to newest first

    When we pull up a customer record, it display their most recent tickets, newest first. But if the ticket we want to look at isn't there (and it might only be the next one down), clicking View All Tickets for the client displays them as oldest first. For consistency - and since odds are we want to see recent stuff rather than 3 years back - couldn't the full listing be newest first too?

    3 votes
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  15. make signature boxes in dark mode more noticeable

    make the signature boxes stand out more in dark mode. can be hard to distinguish where they are on the screen.

    1 vote
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  16. Introduce a Pay Now button on each invoice that we email out instead of customers having to log in to the portal

    Introduce a Pay Now button on each invoice and a Pay Deposit button on each estimate that we email out instead of customers having to log in to the portal. This would surely speed up payments and would save explaining to clients about the portal every time. Just a thought...

    3 votes
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  17. Upload field in custom widget

    Upload field in custom widget
    Is it possible to make a field if the customer wants to add a attachements when creating a ticket in a custom widget?

    1 vote
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  18. Appointment to show

    Hi. It would be very useful if we could have a column for Clients current appointments. We constantly need to check when a Client has an appointment and showing it the front ticket screen would be very useful

    1 vote
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  19. Documentation Link in Customer Info Section of Ticket

    It would be nice if there was a link in the customer info area of a ticket to the customer's documentation. Currently you have to click the customer name and then go to the Wiki link on their detail page.
    A Documentation link under their name or under info would make it quicker and easier to access any needed info.

    3 votes
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  20. Make RepairShopr automatically sign out of a profile after a few minutes

    I would like RepairShopr to automatically sign out of a profile after a few minutes of inactivity has been reached.

    6 votes
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