General
3763 results found
-
Attach worksheet to inventory items
I would like to be able to assign worksheets directly to inventory items or services. That way if I add a diagnostic fee to a ticket, the proper worksheet will be added as well. This is applicable to several fee's that we use, like windows reinstall, virus removal, etc.
2 votes -
Account Credit Reminder before taking a payment.
We have run into the issue many times where someone pays for their ticket and the account credit is often overlooked.
If there was a reminder or credit shown during the payment processing this would streamline customer check out and errors with payment and the need to refund payments.
6 votes -
Adding a checkbox function for on-site service or at office possibly a remote service option or any other options for the custom widget
Would like the ability to have the customer decide how they want their service while using the custom widget to schedule online.
1 vote -
Be able to sort the labor log by date.
Our time is not always entered right away. Sometimes it can be a week later and the dates are all over the place.
1 vote -
Please add to the customer portal, when they select a ticket, they can see the appointment time for that ticket if one is scheduled.
Please add to the customer portal, when they select a ticket, they can see the appointment time for that ticket if one is scheduled.
3 votes -
Appointment blackout times
We need the ability to blackout times and dates in the future with a real calendar--beyond simply a recurring weekly view that shows the same availability each week.
2 votes -
Clickable Report Graphics
The ability to click on each piece of the pie charts on the Admin page and be directed to the ticket, invoice, or payment from which the data is being pulled.
1 vote -
Send invoice to "additional CC address"
Have the option to only send to the email addresses in the "Additional Invoice CC Email Addresses" field and not the main account holder as well.
5 votes -
Notes when closing register
I'd like to see a notes section when closing the register that is visible on the Z report. Sometime the till doesn't balance our staff will write on the printed copy why. Going back through manual print offs is time consuming when going through old records
3 votes -
I would like to be able to add charges to a ticket at the time of creation, based on the ticket title. We charge a standard diagnostic fee
I would like to be able to have the system automatically add charges to a ticket at the time it is created, based on the ticket title. We charge a standard diagnostic fee for every repair, as well as a pickup and delivery fee if needed. It would be awesome if these charges could auto-populate to a ticket.
11 votes -
Multiple status fields
We use the status field with Zapier and trello to move tickets about etc. When customer reply to a comment, it changes the status to 'customer reply' which is all very we ll, but we then lost what the status WAS before they replied. Would it be an idea to have a 2nd status filed, that can be accessed via Zapier that is not affected by anything other than admin defined changes (manual, zapier, automation etc)
9 votes -
Attach internal knowledge base articles to ticket
Adding a feature to attach the knowledge base article used.
Possibly adding an ACL option to make it a required ticket item for either user types or maybe even based on issue type.This would be extremely beneficial for assuring Quality Assurance and reporting
3 votes -
Quick sign out... Add Assets in app.
I would be great if you could add the lock / sign off button to the main bar for quicker access. Plus I know the POS self locks after the inputted time but it would also be good if the who program locks after a certain amount of time when left un-attended.
The app is coming a long way, however it would be great if we could add assets within the mobile app so these can be done easily for techs on site.
Keep up the good work :)
3 votes -
Status for mailed invoices
Just like how emailed invoices show their status, having the ability to mark invoices as having been paper mailed would be great. We often go through invoices and double check that all have been sent and there's no real way to know for paper invoices except making a note in the ticket and reviewing ticket notes.
Something just like the radio button for "paid" would be awesome.
2 votes -
Freeagent Integration
We are desperately looking into a new repair tracking system. RepairShopr appears to be one of the better ones. but we don't want to change from Freeagent to Xero. I know its been asked a few years ago, but is there any further development on this? Ultimately for us, this will be the main deciding factor in purchasing RepairShopr or not. as the work involved moving from Freeagent to Xero is huge.
3 votes -
Have the option to enter time in 24 hour (military) format
I think it would be more efficent to be able to enter time in 24 hour format instead of AM/PM. I don't think it needs to be displayed that way, but it would make entering time faster.
<rant>
I tab and type a lot and there are many areas where RS does weird things but the labor log is the worst.It would be more natural to type 1700 [tab] 1730 {tab} description, than 0500p {tab} 0530p {click in the description box because if you don then the stupid time picker stays up, and never hit shift tab because then…
9 votes -
slideshow, navigation controals, media grid for multiple images
It would be nice when you have multiple images for a work ticket, estimate, invoice to have a option to scroll through multiple pictures quickly such as a slideshow and navigation buttons instead of having to close and open each image 1 by one. Can be a hassle when you have a lot of images.
3 votes -
Add Safari Notifications for Tickets
Adding Safari Notifications for overdue tickets, etc. would be most helpful for those of us using Macs.
1 vote -
Add Asset Name to Ticket "Customize Columns" setting
When you are in the Ticket list screen it would be nice to have a columm for "Asset Name" so you can identify what ticket is what when looking at the list.
0 votes -
Invoice Organization
Currently the only way to organize our list of invoices on the Invoices page is either by the date the invoice was created or by the invoice number. Well since Invoices can be deleted and recreated this screws up the order in which invoices are being displayed.
The idea is simple, offer the ability to organize the list of invoices in more ways such as check in date, date paid, etc.
1 vote
- Don't see your idea?