General
3763 results found
-
Auto Calculate Transport cost
For those picking up and delivering repairs or traveling to on site work it would be great to have a item that can be added that will auto calculate a cost based on the distance to the customers address from the shop address. A basic formula field, for example I charge $25 + $1/Mile. So (25+{distance}) would be the formula using the {distance} variable. Google maps API does have that value available.
1 vote -
Include the linked ticket number in the "Invoice Line Items" export CSV file
Can I please put in a feature request for the linked ticket number to be included in the CSV "Line Items Export" of invoice data?
This would allow linking that table with the exported ticket data,
making it much easier to create reports of the work each engineer has done, as well as being able to send reports to the manufacturer.16 votes -
Serial number selection in ESTIMATES
We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.
7 votes -
Allow serial number for refurb parts
On the refurb screen, where I can add parts to a refub, I want to be able to enter the value at the bottom of an inventory label. When I do, it does not find any items.
1 vote -
Customize visible fields for relevant asset in Tickets
Currently The fields shown under relevant assets in a ticket are fixed, It would be helpful to have the ability to customize what fields show up similar to how we can under the assets tab.
7 votes -
Utilise Chrome Notifications for Caller ID popup (and other notifications)
In app notifications are great, but we dont sit here all day with repairshopr open on a screen!
Would it be possible to have chrome push notifications added, so any notifications (e.g caller id alerts) where pushed to the desktop.
or even a 3rd part app like the printr application to manage inbound calls on a per user basis.
so if "Colleague A" answers the phone he can click the popup to open a ticket or existing ticket, or the customer
5 votes -
Scheduled Reports - include report date range
Scheduled Reports would be extra awesome if we could control the range for the report. For example, for sales detail, what range is the report going to report on?
17 votes -
Short cut for posting private note/public note?
which may seem a small thing but could be very helpful,
eg. Control+enter for private note
control+shift +enter for public note2 votes -
Make tickets resolved report sortable by type
it would be useful to have the "Tickets Resolved" report sortable by ticket type. (Say, in-store, on-site, remote support).
Right now I have to export all tickets, sort by ticket type, then ticket status.
4 votes -
conditional fields/flat rate price books
Your software checks a lot of the boxes we are looking for but these are two things I don't see.
flat rate products: ability to create product pricing based on a labor level that can be updated. Would need different pricing levels(regular, contract, afterhours) and ability to make primary or additional repair.
Conditional custom fields- ability to have fields show on tickets based on answers of previous fields1 vote -
Add message icon on customer postal
My customer does not receive message icon alerts when Im sending a email through the communication section in a ticket. I have to prompt them by other means to view the messages.
1 vote -
Add a print PDF "Delivery Note" to Invoicing
Add a print PDF "Delivery Note" to Invoicing,
"Delivery Note" to include products & service line items on an existing invoice. Exclude the price !!
Add delivery address, attention, Print date, Delivery Note ID & Barcode.Also, please add the option to add " Ticket line items" to large Ticket PDF.
1 vote -
Be able to hide the customer info from ticket page
It would be great to have an option to hide the customer info in the ticket page through security group setting
3 votes -
CRM - Infustionsoft Integration
Infustionsoft has become a great CRM. Integration would be great.
It sucks when we call and places like Infusitonsoft recommend we switch to ConnectWise because they have integration with them. I say screw them, we use RepairShopr.
3 votes -
Allow Creation and Edit of Appointment "END DATE"
Our appointments are almost always more than 8 hours. Most last more than a few days. We would like to see another field (Date Picker) for appointment "End Date" when creating or editing an appointment. I don't know the actual database record contents but I believe it calculates an "End Date" & "Time" from the duration slider or from calendar adjustments. We just want to be able to pick the date/time when creating the appointment. Right now we have to create the appointment, link to google calendar, adjust it in google calendar, then let it sync back. it gets really…
3 votes -
Enable Prepaid Hour Automations with Bundles
It would be incredibly useful to be able to have Prepaid labor automations for Bundles available. Currently, we have to manually add balances each month for pre-paid labor that is purchased in bundles. We have bundled pricing for block hour purchases, and this makes things difficult when trying to fully utilize the bundle functionality.
0 votes -
Automated Phone System
Is it possible to integrate an automated phone system calling clients for specific ticket statuses? For example, we have a ticket status saying ready for pickup. Have the automated phone system call after and every 3/x days on those tickets saying that the service ticket is ready for pickup and then make note on the ticket saying that the call was completed or failed because no response or phone line is disconnected. Custom audio or text to speech that we can formulate like we do for invoice reminders. It would be a specific audio recording that we can adjust as…
0 votes -
Allow the client contact who is marked to receive invoices be able to view invoices from portal.
Right now we can can set a client contact to receive invoices under the customer information. Can we make it so when that contact logs into their customer portal they can view all of the current and past invoices? Most likely this person is the one who does the bookkeeping.
Right now i have to give that person the owners login credentials (With their permissions) but this will become an issue down the line for bigger companies.3 votes -
Add a Project Module
Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!
Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
when we do a Business equipment overhaul we have to create multiple tickets to track different…23 votes -
Appointments with Contacts
The ability to create appointments with Contacts, not just the primary customer.
You can do this now, but a ticket has to be created in the Contact's name, so creating just an appointment-only with a Contact is not possible10 votes
- Don't see your idea?