General
3763 results found
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Grouping box colors
When i group repairs the boxes are an ugly grey . It would be nice to add colors for different grouping boxes
1 vote -
Custom Colors for Custom Ticket Statuses on Dashboard View
Please allow us to create custom colors for the custom ticket statuses the same way we are allow to change the color for default ticket statues.
18 votes -
Be able to apply Sales Tax overrides in contracts like price overrides.
Contracts are super useful for overriding prices for certain items and labor for people under contract, but we do have some people who resell items and services of ours and are tax exempt but only on certain items.
It would cut down on staff training significantly if we could mark those items in a contract as Tax Exempt.6 votes -
I would like to have some integration with Review Trigger
It would be nice to automate the review process. After I invoice someone, it would be good to have the system tie in with my review trigger account and send out a review request a few days later.
1 vote -
in/out Time entry on ticket notes
Start and stop time on notes section rather than/as well as minutes spent.
Sometimes when I leave my customer I find it would be easier to put the time I got there and the time I left then calculate the minutes. Also if you put the minutes in say an hour later it puts the wrong in/out time on the labor log. I know you can do this in the labor log but that does not go to the ticket notes or email customer.
1 vote -
grey out travel time in calendar for travel
Adding travel time is great but it doesnt show in the calendar. So our reception - if they don't know the location of the job - makes the appointment and then books it in; it should visually show that it is travel time [especially if it is 1-2hr travel time]. Even a greyed out/or checked colour of the actual colour.
Example:1x tech is green. He has an appointment that goes for an hour. The appointment block is green. but the travel time is an hour there and an hour back. The travel time could come up as a slightly see-through…3 votes -
Registration Email before Portal Invitation
I think it would be good once a new customer is added, the system sends out a registration email. Then once the customer fills out the information, the admin can input the data and setup users for portal, then the system will send out the portal invitation email.
0 votes -
PART ORDERS ON TICKET
WHY NOT IMPLEMENT PURCHASE ORDER MODULE, RIGHT ONTO THE TICKET MODULE .. INCLUDING, VENDOR, DATES, ITEM #, DESCRIPTION, PART RECEIVED ETC ETC ..
WHY DO WE HAVE TO COPY PART INFORMATION 2/ 3 TIMES INTO EACH MODULE..
MAKE PARTS ORDERING EASIER WITH MORE OPTIONS/FIELDS, RIGHT FROM THE TICKET.. IT WOULD SAVE TREMENDOUS AMOUNT OF TIME AND EFFORT ..
0 votes -
Add the Transaction response code from a payment to the Quickbooks Payment reference no. field.
When using QuickBooks online the payments from RS get moved over to QBO as expected. Then when the payment is deposited we can match the payments to the deposit and reconcile the account. However there have been times that payment did not sync or we have payment but no deposit etc. Having the credit card "transaction response code", check number, etc populate the QB payment "reference no." field would be great help. They data makes looking up transactions easier.
2 votes -
Ticket groupings
When I group tickets by New, Waiting on customer, Waiting on parts, etc.., some of the "new" are on the first page and some are on the second page. I would like them to continue in a row instead of 2 pages. At the end of page 1 are just the "invoiced" tickets which should always be at the bottom of all groups in entirety.
1 vote -
Stock Take List filters/groupings
In the Stock Take Lists page, you are able to see all of your Stock Take Lists you have made.
As of right now, there are no ways to group similar stock takes together, they just save randomly in the list. My suggestion would be to give us a way to filter or group these stock takes together. Either by name, or location set for the stock take would help us navigate the Stock Take Lists page much easier!
15 votes -
Add DEFAULT option for MERCHANT SURCHARGE FEE on Invoices alongside TAX field, below SUBTOTAL field.
This is now legal to do in all 50 US states. We paid over $15k in merchant fees last year. I'm done with it. Please add the option to auto-add this total to invoices by default, with the option to waive it if paying with cash/check.
23 votes -
Scheduler - See techs calendars and unscheduled tickets
Would be great to have a better scheduler feature. See an overview of all techs calendar and filter by tickets that haven't been scheduled. This way a manager can assign tickets to a technician who has free time. Also makes sure that all tickets are scheduled at a certain time and don't get missed.
4 votes -
Implement webauthn / usb authenticators
Webauthn is an open standard that allows one to us a USB authenticator such as the Yubico. This allows one to quickly login on any device with your authenticator, and is the direction security is moving in. We've been using them for Dropbox and O365, and the team loves it. If RepairShopr could adopt the standard at some point, that would be awesome! Kill passwords! The future is now!
1 vote -
MONDAY.COM
PLEASE INTEGRATE WITH MONDAY.COM, VERY POWERFUL PLATFORM, FOR PRETTY MUCH EVERYTHING, INCL. SCHEDULING, MAPPING.
0 votes -
Dashboard
Dashboard tickets are getting better. I would like to be able to color tickets based on the ticket type as well. Example, We have business customers and residential. We do data recovery, forensics, computer repair and websites. We have a different SLA for each. I would like to be able to have two colors on one tickets. One color for Business etc, etc, and one color for the ticket status. That way at a glance we know what kind of work is pending. It saves a lot of time when looking at tickets.
1 vote -
Cursor
Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.
9 votes -
Add "Reason for Rework" popup on rework tickets
Add a pop-up, so when a rework ticket is opened it allows the tech to put in the reason for the rework.
Even better make it so when we run the rework report it shows the reasons next to the ticket!
This would be a nice feature so managers and owners can track if there are any part issues.
4 votes -
Pinned comments
Hey guys I was wondering if pinned comments would ever be on the horison as it would make the workflow a lot easier than making custom fields for everything.
If for example we want to note that someone else has been working on a machine before it got to us and we note it in the private comments, it will get totally lost.
I know you guys have a huge amount of stuff on your plate but this small feature would make life so much easier for us.
Thanks!
Luke Madden
22 votes -
Add Worksheet To Intake Form(For Device Functionality Pre-Check) OR Worksheets With Customer Signature Section
As a smartphone repair shop, we perform a pre-check of the devices functions in front of the customer so that we can determine if there are any issues undisclosed/unknown prior to performing the repair. We currently use a paper checklist and have customers sign and agree on the condition of the device.
As a very common practice in smartphone repair (and likely many other repair industries) it would be fantastic to incorporate a worksheet into the intake form as a step in the intake/ticket creation process
15 votes
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